“Took money out of account on 2 occasions without permission, £320 in April 2023 then again in may 2024. Both times my bank refunded the money and eon can't explain why they took it in first place. Changed provider now and would not recommend eon to anybody. Customer service is shocking, prices don't make sense and they steal money and tell you to deal with it at bank.”
“Been waiting for ages to get my smart meter reconnected to WiFi but all I'm getting is bs from you I was promised to be reconnectied on the 24/05 2024 but as per usual that was a lie even though I was supposed to be top priority you were supposed to email me the same day but no yet another lie your customer service is non existent you don't care about your customers all you care about is taking money from your customers”
“About three months ago had a bill for £190. two weeks later I noticed EonNext had taken £1190.00 from my account. It took me ten weeks to get the money back> So I do not trust them but send monthly meter readings so my bills are accurate. This time I got an email back so obviously nothing to do with me about another customer and probably the fact they ha difficult in paying. Apart from the fact this careless and dreadful mistake was unfair and unkind to the actual customer I then emailed three times and once to their CEo. Never got a reply, never a sorry. Nothing. Nil. This is not the first time I have had dreadful customer service from Eon Next. This company has been fined and rapped over the knuckles by the regulator for their appalling service. They do not care about anything or anybody”
“I have had a faulty or not working gas meter for over 2 years. I keep contacting them and sending emails. Their response is nothing more than rubbish. They are collecting 100's of £, so they don't care. The most stupid and arrogant company in the wolrd. Avoid them like the plague.”
“I am in a 2 bedroom flat with a child we use hardly any electricity because these money grabbers have totalled out bills from £60 a month now out of the blue to over £200 a month. This has caused me so much distress and no staff is willing to negotiate but make my life worse and worse bombarding me with calls and emails for money and debt of over £2000. Luckily the ombudsman’s are willing to take on my case and fight against these money grabbing a*sssholes”
“Suddenly my electricity charges are high..I never used this much. And suddenly I have a pending payment 648 pounds. What nonsense is this. U people stealing our money”
“Am liebsten 0 Sterne für diesen Gasanbieter. Unfreundlicher und überaus unfähiger Kundendienst, falsche Schlussrechnung , usw. Finger weg von diesem Gasanbieter!”
“They changed my twice for electricity and they pretended this not happened.
In the March bill, they charged me for electricity from February 2 and not from February 26 as they should have.”
“Would love to leave a 0 but won't let me ,here goes they sent my deaced dad of 2 years a check for over payment of £1700 as he is no longer with us I had it put in to his widowed wife's name ,spoke to customer services yes that was fine told 30 days to recieve ,ok not a problem. Phone bk after 30 days they don't no what ime on about 1 hour on the phone yes we have found details will send cheque again pls wait 2 weeks still nothing ,phone bk again our mistake will send again still nothing phone bk again to be told there is no money to come bk it's been used to pay the bill wich my mum pay weekly with out fail so no debt was owed ,absolute disgusting service that has upset my 80 year old mum considerably. My advise don't sign with eon there lower than low scaming b%sta£ds ,rant over”
“Worst Transition ever
Nearly a month after buying a property, there is still no power to the property. Nobody, seems to take ownership for anything and everyone claims it's another department's job to give me answers. I've sent several emails, as directed, and made numerous phone calls asking for a solution but all have proven futile thus far.”
“Although eon says my suggested direct debit is £25 lower than what they are charging, they haven't changed it AND I couldn't change it although in credit.Crazy system.”
“Jesus. How are they allowed to trade when they're charging so much more than other suppliers ?
Run Run run. They're legally robbing you. Avoid at all costs.”
“It us a toatal nightmare to deal with their so called customer service. Received RED remands for bills already paid even after providing proof. Had to go to Head Office direct to get it sorted. Do not recommend.”
“Eon customer service is a total disgrace they owe me £1419 which I am in credit they lie each time you speak to customer service agent I was told on5th April 2024 that my refund had been authorised and processed and cheque would be sent out in the post I rang twice last week couldn’t get anyone to be honest so to day sent email complaining about how been treated to get response that refund been cancelled because customer service agent had done refund incorrectly now I phoned Thursday and Friday and was told cheque was in the post I now going to have to contact energy ombestmund who have already said they will take over getting my refund now as I was told eon have been fined millions of pounds for bad customer service and over charging not refunding customers money which is owed but they still seem to be operating the same way I been customer for over 10 years and I am disabled I don’t need the stress this has caused why eon can’t be honest with customers after email today it seems that there staff are trained with zero respect towards customers they will lie so they can move on to the next poor member public as quickly possible managers don’t apparently work at eon please to all customers who read this change energy supplier don’t be trapped as I am I can’t leave until I can get refund because if I change energy supplier at present that £1419 will disappear and this was only a refund for electricity which I have been over charged I will change to British Gas once this is resolved company who value and treat there customers with respect and dignity been with them for gas for years never had a issue and eon your scores should allow customers to go below zero score I wouldn’t give your staff ~ 1000 so poor”
“Ofgem or some other regaltor needs to investergate this company they are ripping off customers i got charged £91 for two weeks gas i work away during the week and my son works 7-5 heating not been on
Every time im in credit by ££££ send them a meter reading and hay ho your in dept ???”
