“Am liebsten 0 Sterne für diesen Gasanbieter. Unfreundlicher und überaus unfähiger Kundendienst, falsche Schlussrechnung , usw. Finger weg von diesem Gasanbieter!”
“They changed my twice for electricity and they pretended this not happened.
In the March bill, they charged me for electricity from February 2 and not from February 26 as they should have.”
“Would love to leave a 0 but won't let me ,here goes they sent my deaced dad of 2 years a check for over payment of £1700 as he is no longer with us I had it put in to his widowed wife's name ,spoke to customer services yes that was fine told 30 days to recieve ,ok not a problem. Phone bk after 30 days they don't no what ime on about 1 hour on the phone yes we have found details will send cheque again pls wait 2 weeks still nothing ,phone bk again our mistake will send again still nothing phone bk again to be told there is no money to come bk it's been used to pay the bill wich my mum pay weekly with out fail so no debt was owed ,absolute disgusting service that has upset my 80 year old mum considerably. My advise don't sign with eon there lower than low scaming b%sta£ds ,rant over”
“Worst Transition ever
Nearly a month after buying a property, there is still no power to the property. Nobody, seems to take ownership for anything and everyone claims it's another department's job to give me answers. I've sent several emails, as directed, and made numerous phone calls asking for a solution but all have proven futile thus far.”
“Although eon says my suggested direct debit is £25 lower than what they are charging, they haven't changed it AND I couldn't change it although in credit.Crazy system.”
“Jesus. How are they allowed to trade when they're charging so much more than other suppliers ?
Run Run run. They're legally robbing you. Avoid at all costs.”
“It us a toatal nightmare to deal with their so called customer service. Received RED remands for bills already paid even after providing proof. Had to go to Head Office direct to get it sorted. Do not recommend.”
“Eon customer service is a total disgrace they owe me £1419 which I am in credit they lie each time you speak to customer service agent I was told on5th April 2024 that my refund had been authorised and processed and cheque would be sent out in the post I rang twice last week couldn’t get anyone to be honest so to day sent email complaining about how been treated to get response that refund been cancelled because customer service agent had done refund incorrectly now I phoned Thursday and Friday and was told cheque was in the post I now going to have to contact energy ombestmund who have already said they will take over getting my refund now as I was told eon have been fined millions of pounds for bad customer service and over charging not refunding customers money which is owed but they still seem to be operating the same way I been customer for over 10 years and I am disabled I don’t need the stress this has caused why eon can’t be honest with customers after email today it seems that there staff are trained with zero respect towards customers they will lie so they can move on to the next poor member public as quickly possible managers don’t apparently work at eon please to all customers who read this change energy supplier don’t be trapped as I am I can’t leave until I can get refund because if I change energy supplier at present that £1419 will disappear and this was only a refund for electricity which I have been over charged I will change to British Gas once this is resolved company who value and treat there customers with respect and dignity been with them for gas for years never had a issue and eon your scores should allow customers to go below zero score I wouldn’t give your staff ~ 1000 so poor”
“Ofgem or some other regaltor needs to investergate this company they are ripping off customers i got charged £91 for two weeks gas i work away during the week and my son works 7-5 heating not been on
Every time im in credit by ££££ send them a meter reading and hay ho your in dept ???”
“Dreadful company, use call centres in South Africa not only don’t know what they are talking about, and there telephone connection is appalling, cost cutting to the detriment of the customer. Accounts are not right putting me in debit when I’ve been paying what they asked for and still in debit. Can’t wait to leave.”
“EON have sent my account to a debt collection agency even though we have already paid in full and provided all relevant evidence to show this. EON are knowingly trying to steal money from previous customers they are a disgrace I would urge everyone to avoid EON at all costs”
“The worst service I can recall from any company. Eon contacted me after over two years to tell me of an outstanding energy debt covering a period in which I didn’t even own the property. I was then sent to a collection agency because I disputed the payment. Eon have breached Ofgems guidance regarding back billing and when questioned about it, have just ignored my concerns. Wouldn’t have given one star if I didn’t have to.”
“Regrettably we have no choice but to use this company. I don’t know where to start, almost every aspect is dimply sub standard. However, I will say there is zero point and I mean zero point booking a time slot. I am now into my second morning appointment and still no show -it is 13: 14 having been promised the first slot of the day. The time before they arrived at 15:40.”
“AVOID! AVOID!! AVOID!!!
THESE GUYS ARE OUT FRUSTRATE THEIR CUSTOMERS.
THEY ARE SO UNBELIEVABLE.
MINUS ZERO CUSTOMER SERVICE.
ALL REVIEWS ARE TRUE. I CANT EVEN WRITE WHAT I HAVE BEEN THROUGH WITH THESE GUYS. 5000 WORDS WONT COVER THE STORY.”
“Maybe the shadiest company I’ve ever interacted with. EON Next are currently about to bill me for a place I moved out of two years ago. I paid my final bill with 0 balance left, confirmed by email in November 2022 after moving out August 1 2022. I hear nothing from them until March 2024 - they have all my contact details, my direct debit is still open, my online account is still
open but they are no messages or bills of any kind. Then a new bill comes for over £250.
Not only is this clearly out of the period allowed for back billing, not only is it obviously weird because they have a direct debit with me so any supposed arrears could have been taken at any time — but also they try to bill me for August - December 2022. Despite confirming in writing my move out date of August 1 2022.
I contacted them immediately they tell me to email them. I email straight after that but there was the Easter break and then they take 24 hours between responses. They acknowledge they made a mistake with the months post August 1 but still insist I owe them 160 somehow, despite my last statement from them and last email communication stating my balance was 0.
The direct debit date is looming. I call them, I insist this is open and shut, surely they have to cancel the direct debit.
They offer me 5 pounds off the bill.
Finally they create a formal complaint for me and flag my bill to the back billing team - who will process my claim in SIX TO EIGHT WEEKS.
I email them on Thursday asking them to postpone the direct debit until they have reviewed - they obviously will have to refund the money, this is clearly an error in their part. No response at all for the first time, not even the next day. I email again, no response.
So they will take my money, in 6-8 weeks they may refund me. I suspect they will take too much money, I can see the 250 original sum is likely to go if I look at my online account.
So yeah, don’t sign up with these guys. They are Maybe the shadiest company I’ve ever interacted with. EON Next are currently about to bill me for a place I moved out of two years ago. I paid my final bill with 0 balance left, confirmed by email in November 2022 after moving out August 1 2022. I hear nothing from them until March 2024 - they have all my contact details, my direct debit is still open, my online account is still
open but they are no messages or bills of any kind. Then a new bill comes for over £250.
Not only is this clearly out of the period allowed for back billing, not only is it obviously weird because they have a direct debit with me so any supposed arrears could have been taken at any time — but also they try to bill me for August - December 2022. Despite confirming in writing my move out date of August 1 2022.
I contacted them immediately they tell me to email them. I email straight after that but there was the Easter break and then they take 24 hours between responses. They acknowledge they made a mistake with the months post August 1 but still insist I owe them 160 somehow, despite my last statement from them and last email communication stating my balance was 0.
The direct debit date is looming. I call them, I insist this is open and shut, surely they have to cancel the direct debit.
They offer me 5 pounds off the bill.
Finally they create a formal complaint for me and flag my bill to the back billing team - who will process my claim in SIX TO EIGHT WEEKS.
I email them on Thursday asking them to postpone the direct debit until they have reviewed - they obviously will have to refund the money, this is clearly an error in their part. No response at all for the first time, not even the next day. I email again, no response.
So they will take my money, in 6-8 weeks they may refund me. I suspect they will take too much money, I can see the 250 original sum is likely to go if I look at my online account.
So yeah, don’t sign up with these guys. They are either totally incompetent or completely shady or probably both. Horrific company. totally incompetent or completely shady or probably both. Horrific company.”
