“Fantastic service. When I ordered the wrong item I received an immediate response to allow me to amend my order.
Delivery was quick and the price was great.”
Hi there,
Thanks for your review, I am sorry you feel this way about the return. We offer free delivery on all orders over £20.00 and free delivery of any replacements when people exchange. We also offer free returns labels when items are faulty/defective or if we have made an error. Sadly, we can't also stretch to cover the cost of a buyer returning an item when it is a remorse return. As a small family run business, we work on very small margins.
Thanks again for your review.
Team Equiflair
“My first purchase was easy and arrived swiftly. I returned one of the 3 products purchased and that was refunded quickly. Overall good service and of the products I kept, I’m delighted with them.”
Thank you very much for your review Polly, we are glad to hear that our service was easy to use, postage was prompt and that our returns process was swift - if there's anything we can do to make your experience five stars next time, please let us know 😊
Thank you very much for your five star review Danielle, we are glad to hear that you are happy with our prompt postage, pricing and that you would be happy to buy from us again 😊
“On this occasion there was an extra 10% off but was not a voucher, therefore at checkout I tried to apply my 10% discount voucher I had also (as this is only one voucher being used) it refused the voucher which I wasn’t worried about but then it removed the 10% off sale price and as I had checked price before applying my voucher I didn’t scroll back up, their system then wiped off the 10% and I was charged in full, I emailed within a minute explaining and asked for difference to be refunded which they did do but they applied that no other shop they are aware of allow u to use a discount with another, which is completely rubbish their 10% off was not a voucher and I was trying to apply one voucher, the situation was handled a little rudely in my opinion as not my fault their system wiped off the discount already applied, I will be very eyes on the game if I choose to purchase from them again but like I said they did refund money straight away but an apology wouldn’t of gone a miss especially due to waiting for refund caused me bank charges so therefore was not a great offer after all!
My advise triple check your price you paying after
Applying a voucher this means I have to scroll back up not just press pay underneath thinking they won’t have changed the price on you”
“You guys were great. Ordering was easy, delivery was quick. Products are outstanding. This was my first experience with you and will order again in the future”
Thank you very much for your five star review Joy, we are very glad to hear that you are happy with our website, prompt postage and product quality - we'll be happy to help again 😊
“Brilliant service. Kept up to date with delivery details at all times. Unfortunately had to return the product as they were too big. Hassle free prompt refund.”
Thank you very much for your five star review, we are glad to hear that you are happy with our service, communication and hassle free returns process 😊
Thank you very much for your five star review Clare, we are very glad to hear that you are happy with our prompt postage, level of service and that our standards have been consistently high 😊
“Great service from Equiflair
I purchased some non slip reins which I’m really enjoying
The service was prompt and I was kept up to date from order to delivery”
Thank you very much for your five star review Jennie, we are glad to hear that you are happy with your new non slip reins, our communication, overall service and prompt delivery 😊
“Fantastic customer service team had a fault in a coat and took no time sending me out a new one! Just want to thank the team for been so great!! Thank you”
Thank you very much for your five star review Lilly, we are very glad to hear that you rate our service so highly and that you are happy with your new coat 😊
“Excellent service. I made a mistake with the online order I placed so I emailed Equiflair and followed it up with a phone call at 9 am. The issue had already been resolved.
Slight delay with delivery but it was due to Royal Mail over the Christmas period. I would definitely order from this company again.”
Thank you very much for your five star review Angela, we are glad to hear that you are happy with our service, communication and that you would be happy to shop with us again 😊
