Thank you very much for your five star review Sorrel, we are very glad to hear that you are happy with our prompt postage, product range and our attentive customer service 😊
Thank you very much for your five star review Michelle, we are very glad to hear that you are happy with your new purchase, our product quality, pricing and accurate product descriptions 😊
“Excellent company with lots of choice. My go to shop, as always a nice deal to be had and I have confidence in receiving my items quickly too. Thank you.”
Thank you very much for your five star review Byrony, we are very glad to hear that you are happy with our product range, competitive pricing and prompt postage - also very happy to hear that our standards have been consistently high, thank you 😊
Thank you very much for your five star review Tracey, we are very glad to hear that you are happy with our service and to hear that our standards have been consistently high 😊
Thank you very much for your five star review Mandy, we are very glad to hear that you are happy with our easy to use website, competitive pricing and prompt postage 😊
Thank you very much for your five star review Ruby, we are very glad to hear that you are happy with our website, that postage was prompt and that you'd be happy to shop with us again 😊
Thank you very much for your five star review Katie, we are very glad to hear that you are happy with our prompt postage and found our customer service helpful over the phone 😊
Thank you very much for your five star review Helen, we are very glad to hear that you are happy with our competitive pricing, prompt postage and to hear that our standards have been consistently high 😊
Thank you very much for your five star review Nona, we are very glad to hear that you are happy with our prompt postage, competitive pricing and promotional offers 😊
“I am very happy with the bit but I am still waiting to hear from you for a determination on the first bit I bought that arrived but the bit was not in the package. As I stated before it appears as if the envelope that it was shipped in was opened and it was repackaged in a box by Fedex. I was told on July 25th that you put in a claim. I have not heard anything back yet from you. Please let me know or reach out if you need any additional information. Below is the information from the claim that I put in. As well as my original message to you about what happened
I need assistance. After filing the claim with Fedex almost two weeks ago > they have denied the claim stating that the shipper must file the claim. I > would appreciate it if you could file the claim for the missing > merchandise. > The original case # was C74427203 > The clam # C74429275 > The tracking number is 275177172823. I have pictures of the package and how > it arrived. > In the meantime I would need to order another bit and have it expedited. I > am extremely annoyed with the way in which fedex has handled this > situation. If provided with the correct information I would have had you > make the claim originally. > > Please advise > Best, > > Dana Billman > >
On Fri, Jul 15, 2022 at 8:40 AM Dana billman wrote: > I received the > package but there was no bit inside. Not sure what > happened. I have a > claim with Fed ex. It appears as if the package was > mailed in a Fedex > plastic envelope. At some point the bag was damaged or > ripped open. Fedex > repackaged it in a box and placed the ripped open bag > and the ripped open > package that contained the bit back in the box but the > bag that should > have contained the bit was empty. > > Very sad! > Hopefully they will pay > me back and I can order another one. > > Best, > > Dana Billman > > > > >”
Thank you very much for your five star review Louise, we are very glad to hear that you are happy with our service, safe packaging and that you would recommend us 😊
Thank you very much for your five star review Wendy, we are very glad to hear that you rate our service so highly & are happy with our competitive pricing offers 😊
“I recently purchased two spectrum hat silks for myself & daughter, really easy to order, navigate the website, they were the cheapest around & free postage! Arrived quickly, the silks were beautiful, however there was a slight packing error & mine was the wrong colour. I contacted the company customer service team which were quick to reply & apologised. They sent a free post returns label instantly & posted the correct silk which I received 2days later. Posted the other one back-no problems. I will definitely be purchasing from Equiflair again. Superb quality & fantastic customer service. Thank you.”
Thank you very much for your five star review Kathleen, we are very glad to hear that you are happy with our customer service, easy returns policy, product quality and prompt postage - the new hats look great! 😊
