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ERG Facilities Ltd Reviews

2.4 Rating 487 Reviews
34 %
of reviewers recommend ERG Facilities Ltd
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Phone:

0800 038 5657

Location:

ERG Facilities Ltd10 Journeymans WayTemple Farm Industrial EstateSouthend-On-SeaSS2 5TF
Southend-On-Sea
SS2 5TF

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ERG Facilities Ltd 1 star review on 3rd November 2023
Anonymous
ERG Facilities Ltd 1 star review on 15th October 2023
RF Plumbing And Heating
ERG Facilities Ltd 1 star review on 15th October 2023
RF Plumbing And Heating
ERG Facilities Ltd 1 star review on 28th March 2023
Anonymous
ERG Facilities Ltd 1 star review on 28th March 2023
Anonymous
ERG Facilities Ltd 1 star review on 16th November 2022
Anonymous
ERG Facilities Ltd 1 star review on 16th November 2022
Anonymous
4
Anonymous
Anonymous  // 01/01/2019
My boiler froze in the bad weather.. we had no heating or hot water I have 6children and they were out to me asap! The work was professional and the gentleman attending was very polite.. I understood everything.. highly reccomend this company 😊
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Posted 3 years ago
Great service Very reliable and tidy Would highly recommend
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Posted 3 years ago
Boiler repair - professional was out within an hour brilliant service and had us up and running in no time
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Posted 3 years ago
Had terrible service from this company. Was 2 days without any source of heating or hot water and kept stressing I had a young child. My appointment was delayed by 18 hours, when eventually someone turned up he disappeared a with a few minutes to “get parts” at 1.30pm and didn’t return! No phone call or any notification as to where the engineer went. I contacted the company at least on 6 occasions and no one could get hold of the engineer or resolve my issue. One advisor said he may not have been able to find the parts and then may have moved onto the next job! Requested two call backs from managers didn’t receive any call. Worst service ever and such unhelpful staff. This company suck you with quick timescales which they are far from able to work towards. Wait a little while and find another company. 2 days later I still have no gas and no call to explain the terrible service! Do not use this company.
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Posted 3 years ago
Very rarely do I have experiences with companies as bad as this. Was told it would be £150 to replace a pressure release valve. Turned out to just be the call out fee and charged us another £150 to replace it. After next going to the property the pressure release valve had been replaced but we had no hot water at all and had made the problem worse. ERG said it would be fixed on their 'snag' policy. Only to find that an unauthorised charge of £147.50 had been charged to our card and they are refusing to refund. We had no phone call, no email and no invoice - they just dipped their hand in and took the money. I rang up to ask for a refund of this charge but refused to speak to me (phone calls only reserved for new customers) and directed me towards the 'live' chat. The live chat turns out to not be very live at all. With each message from ERG taking around 5+ minutes to come through. After 90 minutes on live chat and not getting very far at all, they have still not fixed the problem and refused to issue the refund. In the end we got a local boiler engineer in who fixed the entire problem including the part of £120 (and no call out fees). Will now be taking ERG to the small claims court to retrieve the money.
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Posted 3 years ago
Uodate to my earlier review: If you're unhappy with this company, go after them through your bank. I received my money bank through Visa, who agreed with me that this job should not have been carried out..... assuming they did it at all. Who knows?
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Posted 3 years ago
Very friendly and efficient Service
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Posted 3 years ago
Very unhappy with my experience. I asked for a boiler service at the home of a vulnerable tenant, I was explicit in asking for the engineer to call me when he attended the address, this did not happen. The boiler was playing up and not providing hot water on all occasions, the display clearly said SERVICE, and I requested the engineer to attend, carry out a full service along with a general assesment of the heating system. The engineer arrived 2 hours late and was on site around 20mins, the boiler was simply reset and NO service was carried out. No paperwork was left on site, and I was subsequently debited £150 for around 20min visit to the house. I contacted ERG Facilties with my complaint, despite giving them opportunty to put this right, they have been very dismissive of both the service NOT being done, as well as not providing an explanation why the engineer did not calling me when on site. The complaint team has commented that a 'full investigation' of my query has been carried out and they have refused to even consider a partial refund of the £150 charge. I am now takng this up with the ombudsman. AVOID !!
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Posted 3 years ago
They were fast and courteous, the fella arrived all masked up and did the job fast and well as my toilet is now running free. Would recommend 👌
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Posted 3 years ago
Great customer service, on time arrival and really friendly engineer. I would recommend
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Posted 3 years ago
DO NOT ISE THIS COMPANY. THE ENGINEER CAME AND LOOKED AROUND LEFT IS WITH NO HEATING AND THEN FORGOT TO COME BACK. DID RETURN THE NEXT DAY DIAGNOSED THE PROBLEM. STILL WAITING A MONTH FOR A NEW PART TO BE FITTED. We are front line workers living with nee heat due to this company
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Posted 3 years ago
Swift professional service I know who to ring next time
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Posted 3 years ago
Excellent professional service. Would recommend
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Posted 3 years ago
Turned up when planned and sorted the drain issue I had within the hour. Very pleased. Covid safe work too 👍
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Posted 3 years ago
Excellent service professional job carried out
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Posted 3 years ago
Rang ERG to book a gas boiler service. Engineer arrived the next day and completed the work within an hour. Very happy with the service.
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Posted 3 years ago
Fast prompt service. Same day attendance. Dave the engineer was great.
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Posted 3 years ago
Great service and very helpful. Would use again
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Posted 3 years ago
Phone booking was easy, payment taken electronically and the service technician was quick, polite and professional
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Posted 3 years ago
Great company very professional and quick response. Phoned in the morning engineer out within 8 hours on the same day. Had a replacement isolator switch for my shower engineer that attended was very helpful and professional and would recommend work to F+F
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Posted 3 years ago
ERG Facilities Ltd is rated 2.4 based on 487 reviews