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ERG Facilities Ltd Reviews

2.4 Rating 487 Reviews
34 %
of reviewers recommend ERG Facilities Ltd
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Phone:

0800 038 5657

Location:

ERG Facilities Ltd10 Journeymans WayTemple Farm Industrial EstateSouthend-On-SeaSS2 5TF
Southend-On-Sea
SS2 5TF

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ERG Facilities Ltd 1 star review on 3rd November 2023
Anonymous
ERG Facilities Ltd 1 star review on 15th October 2023
RF Plumbing And Heating
ERG Facilities Ltd 1 star review on 15th October 2023
RF Plumbing And Heating
ERG Facilities Ltd 1 star review on 28th March 2023
Anonymous
ERG Facilities Ltd 1 star review on 28th March 2023
Anonymous
ERG Facilities Ltd 1 star review on 16th November 2022
Anonymous
ERG Facilities Ltd 1 star review on 16th November 2022
Anonymous
4
Anonymous
Anonymous  // 01/01/2019
Engineers appeared on time and were friendly enough but to be charged £222 for a five minutes conversation was totally unacceptable. I feel that I have been completely conned
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Posted 2 years ago
I booked for a plumber to come and replace the WC float in the toilet cistern, I was quoted a price of £135 per hour plus Vat plus parts. I confirmed acceptance and they asked for my credit card details which I gave, please note this is before they had started job ! Just before they were due to call on me a man rang to say I had been under quoted and the price was now £165 an hour plus Vat plus parts. I refused to accept this as the price had already been confirmed on my phone. As far as I am concerned this is a very sharp, underhanded practice by what I had believed was a reputable company.I believe attention should be brought to this kind of practice. Thankyou
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Posted 2 years ago
Don't use this company complete rip off. Was told it would cost £135 plus vat to fit a leak in my shower. Guy comes used some sealant £12, does not fix the leak ,that's when the fun begins. They never get back to you when you call them up and when you try to contact there customer services it automatically rejects your emails. No shower for over 6 days . Had to call another plumber to come and fix simple job... took the money £177 for nothing. Don't trust what they say, they do not deliver there promise.
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Posted 2 years ago
Absolute joke of a company, charged £400 + vat (£500) to install a gas cooker, the parts were supplied by myself. It took less than 2 hours. The initial set up of this job was also a joke as I waited over a month for someone to come down due to constant non-turnups and cancellations. Don't bother, rip off merchants.
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Posted 2 years ago
0 star, poor services, they not pay engineers. They charge for nothing. Do not use this services.
Helpful Report
Posted 2 years ago
Unreputable company full stop. Ask for payment up front, do not deliver service, do not follow up complaints & only chase the money. Paid over £200 for a service that they have no intention of delivering. They came in 4 hours late, with no equipment to fix the problem I called about. Managed to send an engineer just late enough not to be able to source required parts. Turned off my water and that was it. Still chased the money & were not interested in how shoddy their service is. Under no circumstances use these people, they are a scam.
Helpful Report
Posted 2 years ago
I should not even do a one star . I have asked a quote to move cold and hot water supply about a meter to less than a meter from the original spot. They quoted for £135 + Vat and said this would be an hour’s job. Their plumber came and said he would need three hours to do the job and the quote was wrong. He said he can come back on that day as it was specific that I needed that job doing that day . He never came back and three days later company leaving a voicemail there was a new quote . Still charge £162. no job done just had a look for less than 10 minutes . It is intentional that they will quote for lower price and will not do the job and. re quote you for higher and charge you still without doing anything and you are helpless because the higher quote is ridiculously over inflated . I had that same job done for £156 vat inclusive . They should be reported for scamming people.
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Posted 2 years ago
Extremely thorough yet careful plumbing service. Makes sure to double check everything before working on it. I also appreciate them checking other areas other than the issue itself. Thank you so much.
Helpful Report
Posted 2 years ago
Extremely thorough yet careful plumbing service. Makes sure to double check everything before working on it. I also appreciate them checking other areas other than the issue itself. Thank you so much.
Helpful Report
Posted 2 years ago
I saw the Trustpilot logo and, wrongly, assumed they would do the job. They ask for card details up front, which should have been a red flag for me. The engineer did not manage to do the job, left saying he was on holiday for 6 weeks so could not come back, then my card was charged £522. Got in touch several times and basically they said tough. Do not touch this company. Total con.
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Posted 2 years ago
To get a plummer back when leak not repaired properly they insist on taking bank details although job not done properly. This company should be reported and shut down, there all cowboys and scammers
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Posted 2 years ago
We called ERG a week ago to have a wasp nest removed from a hedge, fair enough the gentleman came quickly and was very professional, cut the nest, dropped it in binbag containing insecticide tied it up, took away. He said the wasps would hang about a while but because the Queen had gone they would eventually leave. We were charged £110. Well three days later we noticed they were building another nest, getting bigger by the day, I can only think the queen must still be there. Exactly a week after the initial removel l phoned ERG and eventually after four goes they answered. I was then told I would have to pay another £110, well do they honestly think people can afford to be constantly paying out! I've had a nest removed before and no problems after. Very disappointed.
Helpful Report
Posted 2 years ago
Paid £222 just to change pipe on washing machine and still flooding same part, obviously not fitted correctly
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Posted 2 years ago
I arranged for a plumber and made clear the keys were in a safe box. They didn't explain the engineer could not attend without someone present and than charged me the call out rate despite my complaint it was their fault. A second engineer 'broke down' and had to cancel at the last minute. There followed a week or trying to rearrange and they finally said they couldn't help. Very poor.
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Posted 2 years ago
The office staff is always friendly and helpful and the pest controllers are always prompt, courteous, and well educated about their work. We highly recommend ERG Facilities LTD to all our clients for their at home pest control needs.
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Posted 2 years ago
Completely ripping customers off, then not paying the sub contractors they are using for the job. Do not use, contact a local contractor with good reviews.
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Posted 2 years ago
They have good customer service and the plumbers that came to do the work were friendly and the work was real nice.
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Posted 2 years ago
Disgusting service is all ways! They will rip the customer off with over inflated prices and mess the contractor about without consideration. You honestly don’t need these people!
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Posted 2 years ago
Their response is very quick and their skilled worker solve our problem in an instant. Many thanks for their good service and will definitely recommend them.
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Posted 2 years ago
We called ERG ltd to repair a gas leak, but we were drastically overcharged and their engineer failed to repair it. We paid £205 for an engineer to repair our gas pipe after our kitchen fitter accidentally drilled into it. However, the engineer who visited told us it was a hugely complicated job, said ERG would charge us a lot extra to fix it and suggested we come straight to him once we had a price from ERG so that he could undercut them. However he wouldn't tell us how much he thought it should be. ERG still charged us the £205 even though all the engineer did was cap the gas, something the national gas service does for free. They then quoted us £714 for the repair, in addition to the £205 we'd already paid. This was appalling service. Clearly it was in the interest of this engineer to claim it was a complicated job, so that ERG would charge a lot and then he could do it for slightly less, directly. We called someone else who said it was a straightforward job and did the repair in under 30 minutes for a fraction of the cost. Terrible service and ERG refused to acknowledge that they misled us, not making it clear we would be charged regardless of the outcome of the visit.
Helpful Report
Posted 2 years ago
ERG Facilities Ltd is rated 2.4 based on 487 reviews