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ERG Facilities Ltd Reviews

2.4 Rating 487 Reviews
34 %
of reviewers recommend ERG Facilities Ltd
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Phone:

0800 038 5657

Location:

ERG Facilities Ltd10 Journeymans WayTemple Farm Industrial EstateSouthend-On-SeaSS2 5TF
Southend-On-Sea
SS2 5TF

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ERG Facilities Ltd 1 star review on 3rd November 2023
Anonymous
ERG Facilities Ltd 1 star review on 15th October 2023
RF Plumbing And Heating
ERG Facilities Ltd 1 star review on 15th October 2023
RF Plumbing And Heating
ERG Facilities Ltd 1 star review on 28th March 2023
Anonymous
ERG Facilities Ltd 1 star review on 28th March 2023
Anonymous
ERG Facilities Ltd 1 star review on 16th November 2022
Anonymous
ERG Facilities Ltd 1 star review on 16th November 2022
Anonymous
4
Anonymous
Anonymous  // 01/01/2019
Robbing fools. Charge £162 for a electrician to stand on my doorstep. They claim I didn't cancel. They have since provided me with audio recording in which they say "no cancellation fee" They think it is ok to keep my money 😂
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Posted 2 years ago
10/10 service from the man that came to the people in the call centre. Couldn’t recommend enough.
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Posted 2 years ago
They sent an electrician to my house at a cost of £162. The guy didn't even step foot in my house. You need to go to bank and request chargeback. Failing that, go to small claims court. You have rights under the Consumer Act for purchase of services. Check it out. Perseverance people!!
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Posted 2 years ago
I agree with all the reviews here - they sent a smelly Guy called Gary Pickering to my house. He spent 9 seconds, (honestly) looking at my boiler, pressed a button - charged an exorbitantly high fee - and it stopped working again by next morning. No customer service, no refund, no further way of contacting them. I am going to report them everywhere - Twitter, Neighbourhood app, the consumer affairs dept, and other social media apps. They will not even give me the name of a manager - they will not escalate my query. They are SCAMMERS. BTW I am going on to a local radio show to expose them too.
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Posted 2 years ago
Scam company ! Came Saturday morning for LARGE call out fee. Told me it needs a part and then haven't heard from them since. Keep calling them and being told the engineer hasn't done his report yet. In the meantime we have no heating or hot water and have a disabled child at home. Disgusting service. AVOID
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Posted 2 years ago
They are fraud company. DO NOT USE THEM.
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Posted 2 years ago
DO NOT USE. Save yourself the money. They book local companies to come out and do the work for you. Take your money staright away then do not pay the sub-contractor!! You pay over twice the amount they pay the sub-contractor. You pay £160.00, they offer to pay the sub-contractor £60.00 after 30 days, then they do not pay.
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Posted 2 years ago
Use at your own risk. We nearly died after one of their engineers was sent out to service our boiler. They are denying any responsibility despite there being independent proof. AVOID AT ANY COST. REPORT TO TRADING STANDARDS. THEY HAVE PUT LIVES AT RISK.
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Posted 2 years ago
Do not use this company! They take your money upfront after promising to carry out certain work and they turn up but don't follow through on the work. They charged me £162 to dig a hole, refused to give me a refund and were completely unreasonable. Stay away!
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Posted 2 years ago
Carried out numerous electrical maintenance jobs for them and I'm still chasing payment for them, even though they've advised payment dates.
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Posted 2 years ago
SCAMMERS TAKE YOUR MONEY DON'T COMPLETE WORK
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Posted 2 years ago
After British gas were too busy to attend, they suggested that I call a local tradesman because, as her carer, I didn't want to leave an elderly,disabled lady with no heating or hot water. After promising to come on Sunday afternoon, they arrived Monday morning. The engineer didn't have a clue what to do. He left an hour later, boiler in same condition as when he arrived. Another tradesman told us the problem and situation rectified in minutes. The problem, NO BATTERIES IN THE HIVE! My advice, if you don't know, don't come and certainly don't charge the vulnerable! !
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Posted 2 years ago
charged for callout and temporary repair of gas boiler £162.00. Gave me a quote for the repair of £ 650.00 Labour and parts. Got a local gas company out result nothing wrong with my Gas boiler just needed water top up cost £80.00. ERG total waste of time and money ripp off company. cheers Dee
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Posted 2 years ago
Needed an emergency electrician. Arroved within 15 minutes and was very efficiant.
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Posted 2 years ago
DO NOT USE, called out for urgent repair n booked service for same time. Was here under 1 hr, charged me for both nearly £400. Not working again today to b told would need to pass to sales to request another call out, subject to £145 call out charge n costs, I never received any invoices nor proof of work carried out, bank statement came in and 2 withdrawals made from my account on same day, queried this n promised details would b sent but none received. Tried to escalate complaint advised they have no governing Bodley n were not obligated to give me any information!!
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Posted 2 years ago
So sad to see that multiple other people have had the same experience I had with ERG. I booked for an engineer to fix some urgent electrical issues in my home. The engineer came out and stated the work was not doable, advised I contact my second choice engineers and told me he would contact ERG to let them know and cancel. I was charged £162 for this and after talking to their customer support was told that because I didn’t cancel beforehand (which I didn’t do because I didn’t know this engineer wouldn’t be able to do the work), I wasn’t entitled to a refund and was pointed to their terms and conditions to clarify this. I am already struggling to make ends meet and now can’t afford to get this work completed and ensure my home is safe because of ERGs practices. I’d hope during a time when so many are struggling in the UK a company would have some human empathy but not ERG.
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Posted 2 years ago
Use at your PERILS. Dreadful company. Very very expensive for a "Call Centre". All they want is your card details. Don't, don't use them. Charged me £219 for half hours work. Price was more than the original quote for no real reason. Tried to complain, most unsympathetic. I'm going to use all social media available to hinder these Cowboys. Facebook done, now Checkatrade then Twitter etc.
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Posted 2 years ago
Absolutely the worst experience with regard to service from supposed pros. They took my bank details quoted £145 +vat for a boiler service and to look at a control panel issue and informed me that there may be a further charge for parts which would be notified before any works were carried out. They took £340 from my a/c with no additional works carried out, never issued a customer ref no/job no, 6+ calls and 3 weeks later I’m still waiting on an invoice and a refund. The gas engineer issued a cert stating the boiler had passed but required parts????? May not be safety critical but will be reporting to gas safe anyway.
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Posted 2 years ago
Scammers, plain and simple. When you hear someone asking for bank details before the job is being even confirmed, drop the call.
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Posted 2 years ago
You must not ever give your bank details to this company. They take charges without permission and when you complain you don't get any remedy. You are given an apology and sent on your way. Awful tactics.
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Posted 2 years ago
ERG Facilities Ltd is rated 2.4 based on 487 reviews