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ERG Facilities Ltd Reviews

2.4 Rating 487 Reviews
34 %
of reviewers recommend ERG Facilities Ltd
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Phone:

0800 038 5657

Location:

ERG Facilities Ltd10 Journeymans WayTemple Farm Industrial EstateSouthend-On-SeaSS2 5TF
Southend-On-Sea
SS2 5TF

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ERG Facilities Ltd 1 star review on 3rd November 2023
Anonymous
ERG Facilities Ltd 1 star review on 15th October 2023
RF Plumbing And Heating
ERG Facilities Ltd 1 star review on 15th October 2023
RF Plumbing And Heating
ERG Facilities Ltd 1 star review on 28th March 2023
Anonymous
ERG Facilities Ltd 1 star review on 28th March 2023
Anonymous
ERG Facilities Ltd 1 star review on 16th November 2022
Anonymous
ERG Facilities Ltd 1 star review on 16th November 2022
Anonymous
4
Anonymous
Anonymous  // 01/01/2019
Contractors avoid , they are not going to pay you and the accounts department dosent answer phone or e mail , they owe me £2000 BEWARE
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Posted 1 year ago
Never Use!! Rip-Off I was assured to fix my conservatory lock within an hour @ £135 and then they sent me a bill of £628. Engineer did a poor job and made stories but their team bought the story at my cost. Never use instead try a local engineer. I could have got the conservatory door replaced in the range of £500 along with the lock and they charged me over £600 just for the lock replacement and aligning the door which was a fault of their engineer.
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Posted 1 year ago
PAID £354 TO HAVE MY FRONT DOOR LOCK REPAIRED PART WAS QUOTED AT £80 DISCOVERED COULD HAVE GOTTEN PATR ONLINE FOR£28 AND A LOCKSMITH.TO FIT FOR £50 (DONT GO NEAR THIS LOY)A BUNCH OF CROOKS
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Posted 1 year ago
The cost to have a tap replaced was £366.00, in addition to the price of the tap. The work took less than an hour. No complaints about the plumber, just the huge profit taken by ERG. Their "No call out charge for work completed" promise means nothing. Certainly won't use this company again.
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Posted 1 year ago
Scum of the earth. Get contractors to do work for them then don’t pay.
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Posted 1 year ago
Really bad!!! Both customers and trades stay away from this company. It’s a con!!!
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Posted 1 year ago
I woke up in the morning to a toilet not flushing and the handle was loose. I had someone attended on the same day and replaced the handle, he had a spare one on his van so didn’t even charge me for it! Very happy customer,,
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Posted 1 year ago
Thanks ERG for helping in an emergency  You get what you pay for! Fast response and a quality service Satisfied customer 
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Posted 1 year ago
WOULD USE AGAIN IN AN EMERGENCY  Satisfied customer 
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Posted 1 year ago
Same day service for an affordable price
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Posted 1 year ago
Avoid this company. My wife called this company to send an Electrician to do a job in a shop that she is working in. They said they need my wife’s bank account details even the 3-digit number to go ahead and book the job for her. Anyway, she passed her card details to them which was a mistake. The engineer contacted her and after cancelling the appointment twice, finally he went to the shop for the 3rd time. When the engineer was there, he did actually nothing and said he needs to come back another day with his equipment and high ladder and he also said he needs one of his colleagues to help him to carry out the job. During that conversation, security guy of shopping centre arrived and emphasized that the company also need to send the risk assessment form to them by email. Then the engineer left the shop and my wife thought that he comes back another day and do the job. However, the company charged my wife £222 for doing nothing because their engineer was in the shop for 5 minutes. My wife called them, and they said the engineer wanted to do the job, but your security did not let him to do the job. This is a big lie as the engineer said he needs to come back another day. My wife had a very stressful conversation with the manager on the phone, but they did not accept to resolve the issue. They put us in a difficult and stressful situation. Do not trust this company at all.
Helpful Report
Posted 1 year ago
Don't go near this firm a complete rip off.when I booked it was priced at £135 for an electricity check to get a safety report. The next day someone rang me to say it would be £354 because it's a 2 bedroom and the £354 was to protect their electrician.it covered if they had to get new parts for the job ect. Well he was there less than an hour which was the hourly rate I was told. he never needed any parts and just checked sockets and fuse box. I got an invoice of them for £135 for the job then another with a different job number for £354 the receipt they sent me was for £354 which they took off my card. I know now why they take the card number first. So you get ripped off. I'm enclosing photos of what he put on and never mentioned safety check. It says loss of power . They are a joke.i even had to ring 3times about getting the safety certificate
ERG Facilities Ltd 1 star review on 28th March 2023 ERG Facilities Ltd 1 star review on 28th March 2023
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Posted 1 year ago
Don’t ever work for this company. They don’t pay. I am owed over £600 done 7 emergency call outs for these criminals. Do yourself a favour and stay away, both tradesmen and customers. Scum of the earth.
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Posted 1 year ago
Very pleased with the French Windows by ERG. Efficient and well put in. Def give them 4 stars
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Posted 1 year ago
As a local electrical contractor based in Exeter. We were approached to complete electrical jobs in EXETER , The communication was great until payment was due! We still have an outstanding payment for works completed in November 2022. avoid using if a trade or home owner.
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Posted 1 year ago
Cannot fault the workmanship, however the price I paid for a small boiler part was astronomical £362 to be exact. They claim to not charge callout fee do not be misled by this as you will most certainly pay in the long run.no pensioner discount offered avoid this company at all costs.
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Posted 1 year ago
Blocked toilet sorted within a few hours. Reasonable price for same day service,
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Posted 1 year ago
Open and honest with costings. Engineer completed job within 20 minutes and receipt sent over same day. 
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Posted 1 year ago
The young man who did the work was really nice, however I feel totally ripped off by the company as the price charged was astronomical and really shocking . Do be careful .
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Posted 1 year ago
No problems with the service, work carried out quickly and the gentlemen was very friendly
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Posted 1 year ago
ERG Facilities Ltd is rated 2.4 based on 487 reviews