Ernest Jones Reviews

Name: Ernest Jones
Rating: 2.74

2.7 Rating 125 Reviews

43 %

of reviewers recommend Ernest Jones

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Metrics

2.7

Based on 125 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week

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Ernest Jones 1 star review on 7th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What a wonderful experience as normal,very professional, all staff really helpful and polite especially Jane.Collected my 3rd ring repair from them yesterday 7/10/23.What a wonderful job.Also in April I didn't do a review on my mums engagement ring which was over 60 years old,gold platinum and diamond.Bought my mums ring back to life,what a wonderful job.Thank you all so much.”

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Posted 1 year ago

“Collected a watch for my husband. Staff were very friendly and helpful.”

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Posted 1 year ago

“I was served by a very polite and helpful lady called Blanche she helped me pick a beautiful ring for my partner we came away very happy”

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Posted 1 year ago

“Always helpful and able to help with any queries”

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Posted 1 year ago

“I have just been into Ernest Jones in Lincoln and couldn't be happier with the service I received. Charlotte was extremely helpful and very knowledgeable. This is the second ring I have purchased from them. Highly recommended.”

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Posted 1 year ago

“Recently ordered a bespoke wedding band with matching engagement ring in the 1970's style of bark. Top notch service was provided by Jenny in the Cheltenham Branch, Gloucestershire. The quality of the rings are beautiful, so happy. Many thanks to Jenny”

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Posted 1 year ago

“Louise from Ernest Jones Mcarthur Glen was amazing and saved the day for my son’s 21st birthday present. I had ordered a watch online with Ernest Jones only to be told they had they had to cancel my order as it as it was out of stock. I called to my local store and Louise had one there and held it for me until a refund was processed. I am so so grateful for all your help Louise and my son will be thrilled when he opens this on his 21st birthday! xx”

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Posted 2 years ago

“Brought a watch in Northamton grosvener centre store today and could not fault the service by Janine in anyway. She was very polite and helped me everyway she could. A very efficient store.”

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Posted 2 years ago

“Service is very friendly but also professional. No problems recommending them.”

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Posted 2 years ago

“Just bought a beautiful infinity ring with chocolate and vanilla diamonds. So pleased with it and friend who came with me loves it too. Staff couldn't have been nicer or more helpful. Fantastic range of lovely jewellery.”

Ernest Jones 5 star review on 24th February 2023

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Posted 2 years ago

“Outstanding customer service from Kelly and her team at the store in Swindon Outlet. No quibble, no fuss, no hassle, they exchanged my faulty watch, replacing it with the exact same watch, despite the significant price increase. Special thanks to Natasha who went above and beyond to get the replacement watch in super fast time and for being so understanding, kind and helpful. They were extremely professional and responsive, thank you Kelly and Natasha, we are very happy customers. Stephanie”

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Posted 2 years ago

“Went to two shops Firstly cheapside then onto bond st The staff couldn’t be any more helpful Very polite and very knowledgeable Louise at Bond Street was fantastic, she phoned me and emailed after visiting shop Very pleased 😀”

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Posted 2 years ago

“Was in Stockport. Ernest Jones as usual they went above and beyond customer service habiba very professional nothing to much trouble saw a ring did not have it in the shop this young lady ordered it on sat 21may came in to day24 may 2022 this is why I keep buying all my jewellery from this store originally saw it in the Trafford centre Thursday 19may however nobody from that shop could be bothered serving me so I walked out and that is why habiba ordered it for me will not be going in that shop again very poor customer service but Stockport as usual looked after me also lovely lady manager well made up for my bad experience you should be proud of your Stockport Mersey way store thank you to those lovely ladies who looked after me so well thank you so much I will be back”

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Posted 2 years ago

“Wouldn't shop there again twice been disappointed manager rude not helpful Customer service helpful tho she sorted my broken watch”

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Posted 3 years ago

“We’ve used the Milton Keynes store quite a few times now, Wedding rings, eternity rings, and a fabulous special addition watch ! Always dealt with James, fab chap, always so helpful and gives great advice. He also got a problem sorted for me, and always does a professional job! He’s an absolute gem and a credit to Ernest Jones ! Wouldn’t use any other jeweller!”

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Posted 3 years ago

“what a wonderful experience I had when I visited your store in Leeds City Centre I was greeted by a young lady with a limp and seemed very much a pain but still was greeted with a smile,she asked what brought me to Ernest jones and I told her I purchased a watch and I needed some links taking out,she then passed me over to a beautiful young lady called Nicki and then the experience just got better, with a stunning smile she checked my watch and wrist and talked me threw what she was going to do with the strap,what a perfect fit the watch looks amazing a big thank you Nicki for a fantastic experience and your an asset to Ernest Jones.”

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Posted 3 years ago

“My husband bought me a beautiful diamond bracelet for Christmas which was unfortunately too small. I took it back to Dunfermline branch in the Kingsgate and Jackie and Louise couldn’t have been more helpful. I left with a new bracelet that fits and was extremely happy. Thanks ladies you made my day ☺️”

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Posted 3 years ago

“Excellent service from the Milton Keynes store James could not do enough for me would definitely recommend this store”

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Posted 4 years ago

“Ordered 2 pairs of earrings online. Arrived next day. Packed well and gift wrapped lovely. Earrings better in real life than on the website - it’s usually the opposite with jewellery. Used online chat before I purchased. Very impressed, will definitely use them again and thoroughly recommend.”

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Posted 4 years ago

“So it was the branch at St Ann Street in Manchester that we visited. Wow ! Unbelievably organised with the restrictions. The staff have super knowledge and We were very impressed with the service that we received. We have to make a shout out to Paul, Paige and Chris. These are amazing team members and an asset to the company. Our trip was extremely personal and we left with very happy memories. Can’t recommend this branch enough and we shall return in the future”

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Posted 4 years ago

Ernest Jones is rated 2.7 based on 125 reviews