Ernest Jones Reviews

Name: Ernest Jones
Rating: 2.74

2.7 Rating 125 Reviews

43 %

of reviewers recommend Ernest Jones

Company Reviews

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Metrics

2.7

Based on 125 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week

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Ernest Jones 1 star review on 7th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Went into your Bedford store today and was served by dev. What a lovely gentleman and extremely knowledgeable! I was looking to purchase another watch to add to my collection. Dev was more than happy to answer all my questions and nothing was too much trouble! Needless to say I was very happy with the watch I left the store with and will be visiting again soon! Thanks dev excellent service !!!”

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Posted 2 months ago

“I received a pair of earrings as a birthday present from the Newcastle store, one of the stems became slack after 2 wears, I took them back and they exchanged them no problem”

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Posted 4 months ago

“Ernest jones in Trafford centre it was a lovely shopping experience. I enjoyed my visit staff excellent and very helpful , I was helped to buy earrings by the man called link”

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Posted 5 months ago

“Ernest and jones Enfield Kalina Daullja store manager 5 * customer service a helpful lovely lady .”

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Posted 6 months ago

“Absolutely lovely ladie in chester store her name was Elaine. So helpful and made sure my ring was here for my birthday 🎂”

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Posted 7 months ago

“First class service in Perth store. I changed a watch I received as a birthday present. Heather was so helpful the watch I wanted wasn't in stock so she ordered it for me. It came in next day. I returned to the store and Heather and Nica were so helpful and friendly. I also bought a pair of earrings. Heather is a real asset to the store.”

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Posted 8 months ago

“I had an illness which cause problems with my hand Meg at the Hanley branch was brilliant nothing was too much trouble she didn’t rush me and was very informative 10 out of 10 for customer service”

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Posted 11 months ago

“Had excellent customer service today from Chrys at the Trafford Centre store. She was friendly, courteous and very knowledgeable.”

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Posted 11 months ago

“We visited the newry branch today and not being somebody who normally leaves reviews,I felt compelled to write about the professional manner and wonderful service provided to us by the supervisor, a lady named Tina . She is no doubt a born saleswoman , able to answer every question in full without any hesitation ,putting us completely at ease, which is so important when spending a considerable sum of money . . This lady knows her product inside out and even though we were unable to make a purchase today due to stock issues, we shall return once the ring my wife so desired is available.”

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Posted 11 months ago

“I went into store to get my rings cleaned, amazing customer service by Raj and Debbie. Brilliant service, would highly recommend. Thank you”

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Posted 11 months ago

“Excellent service from Belinda and Tracy definitely would recommend there shop in Liverpool one thanks for looking after me”

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Posted 1 year ago

“We are on holiday in Cornwall went to Truro Ernest Jones and was met by a very helpful pleasant member of staff named Rachael who went above and beyond the store didn't have the diamond earrings I'd gone to look at but she managed to source from the Plymouth store this was on Monday afternoon they arrived Wednesday morning Rachael called me as promised we returned 2 hours later to see the earrings which were beautiful but picked the more expensive ones and also bought pendant&earrings set in diamonds and silver chain I'd only gone for a pair of earrings 😀 but was absolutely delighted with my purchases and the very helpful Rachael from Truro branch Thank you.”

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Posted 1 year ago

“I went in the Middlesbrough store today and there was a lovely lady named Emma who couldn’t do enough for us finding our wedding rings. Excellent customer service”

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Posted 1 year ago

“Just want to say we had amazing service from the store manager at Manchester arndale Steve Dutton. He went the extra mile to make sure we had the best service and defo be going back again”

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Posted 1 year ago

“Had a problem with a present, I thought was bought from Ernest Jones, went to the Truro branch, and Kayleigh, was so helpful, she sorted everything out, despite the purchase actually been from an outlet that deals with H Samuel and Ernest Jones. I have not had customer service that was so good, for a long time. I certainly intend to shop there, as soon as possible! Great service, thank uou”

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Posted 1 year ago

“I purchased a watch for my brother for his birthday, was delighted with the service I received from the store manager Michaela. Watch was beautiful. Was in and out with an amazingly priced watch. And my brother loved his birthday present.”

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Posted 1 year ago

“Spoke to a lovely lady named Amy from Burton on Trent. Over the telephone her service was amazing and she was very knowledgeable. She ordered my things via e voucher which I was troubled with and had the product out for delivery. A credit to the Burton store it's not very often you have great service and good work ethics. Keep up the good work Amy will definitely go back to Amy for assistance in future purchases”

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Posted 1 year ago

“I needed my phone charged and a kind person to help. Ernest Jones was the nearest shop I went and asked for some help I mett a freindly approachable young lady named Lettie Lin she very kindly helped me sort my phone out meanwhile I saw some lovely Parker pens and I had some questions about them as to how they work as I have one that very slightly drags as it writes she reassured me that there's nothing wrong with my pen and to be patient with it and keep writting with it and the pen will work for itself the way in which things were articulated I trully learned something about these pens and had a healthier respect for them . Her communication skills were excellent she knows how to treat people and speak to people credit to the management for employing staff with excellent customer service skills she was so Humble Authentic and posotive I rememberd thinking when I'm in a position to purchase a gift of great quality i would definitely buy from that store as I know I would be taken care and be informed very well about the items . Keep shining Lettie Lou your a great soul and i wish you every success for all things pertaining to your future. Godbless! 😀”

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Posted 1 year ago

“We went to the Abbeycentre to pick engagement rings for both of us. Mandy was a lovely and very helpful lady. Overall we had a very pleasant experience.”

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Posted 1 year ago

“The lady called Eleanor in the York branch was fantastic I was looking for something a little different and she showed me some great products that matched my criteria. The choice of necklaces with adjustable length is excellent and covered with insurance and I came away with some lovely earrings as an added bonus”

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Posted 1 year ago

Ernest Jones is rated 2.7 based on 125 reviews