Escapade Reviews

Name: Escapade
Address: 45-46 Chalk Farm Road, London
Rating: 4.56

4.6 Rating 2,612 Reviews

89 %

of reviewers recommend Escapade

4.6

Based on 2,612 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

0207 485 7384

Email:

Bmaisuria@escapade.co.uk

Location:

45-46 Chalk Farm Road
London
NW1 8AJ

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Escapade 5 star review on 4th November 2019

333

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Gave me a wrong return address so I now have lost my money for the return item. Tried to contact them via email, phone and social media about my issues to no reply. At this point unless resolved I am taking my complaint further. Unacceptable. Wouldn’t recommend, I’ve lost a lot of money through wanting to try a few items.”

Helpful Report

Posted 5 years ago

“Absolutely abysmal service from these guys. I tried to order 2 fancy dress items for Halloween from their website. I picked the items went through to pay and the website crashed, when I went back on to the site it said my transaction had failed. I did this again and the same thing happened. I checked my PayPal account to make sure nothing had been paid and tried again, suddenly 3 confirmations pinged through and the 3 payments where taken. I called the following day and was left waiting on the phone for almost an hour before being cut off. I then decided to email them and got a reply telling me they were very busy because it was Halloween and the best thing to do was to refuse 2 of the deliveries and I would receive a refund, that was on the 22nd October and I haven't had any response since.”

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Posted 5 years ago

“Brilliant fancy dress sights”

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Posted 5 years ago

“Everything was perfect! The items arrived super quickly and were exactly as shown. Thank you for helping me out at the last minute for my Halloween party!”

Helpful Report

Posted 5 years ago

“Delivery time was shocking. Bought these for halloween and paid for priority delivery at £4.99. I was supposed to get it in 2 days and instead the contacts didnt arrive until AFTER halloween as they ended up going to Sheffield first. Have been trying to get in contact with customer service ever since, however, when you call, it says that its closed even though opening hours are from 8.30-5.30pm. Think twice before ordering!”

Helpful Report

Posted 5 years ago

“Unfortunately dress arrived too late for event and I have had no luck in contacting you to send it back. I have no paperwork in the parcel to do this. Ivoukdblijevtovsebdvthe Halloween costume back please.”

Helpful Report

Posted 5 years ago

“Unfortunately, I never received the article although I paid for it. My two requests whether I can get my money back or the article can be sent to me again, remained unanswered. I can not recommend to order in the Escapade-Shop!”

Helpful Report

Posted 5 years ago

“The quality for the price is fantastic. The kids loved their costumes. Payment was easy and delivery was fast. Thanks!!”

Helpful Report

Posted 5 years ago

“I returned a clueless outfit 4 weeks ago but not received a refund. I emailed them and tried to call their office. I googled Escapade and there’s an article that they have ran out of business. How on earth do their customers get a refund now?”

Helpful Report

Posted 5 years ago

“Ordered a costume for sat 2nd November payed 11 pound for delivery next day. It apparently got delivered but no one was in. But no card was left so we didn't even no he had been. He then brought it on the Monday which was to late as the party was Saturday. So we said we didn't want it so he agreed and took it back. We keep phoning and email and we get no response. Could you please get in touch or I will be forced to take it further really not happy with the service we have been given. Waiting to hear please as soon as possible.”

Helpful Report

Posted 5 years ago

“Very poor, trying to get a refund, but no one will answer the phone...”

Helpful Report

Posted 5 years ago

“The gloves were good but came too late it asked for the event date of which I gave 29th of October and they came 30th October so they are of no use and I paid extra for them to be here for the 28th so very disappointed”

Helpful Report

Posted 5 years ago

“I returned a fancy dress wig as the quality was poor and it looked nothing like the photo. I sent it back by recorded delivery and Escapade received it 21st Oct. I am still waiting a refund”

Helpful Report

Posted 5 years ago

“mask was nothing like the picture provided. Have tried contacting company for refund as could not wear the product. According to the site, they have apparently closed down. Have emailed the point of contact for a response, but have not recieved any response. Would give 0 stars if I could.”

Helpful Report

Posted 5 years ago

“All delivered on time and well packaged, sizes as described, All in all ...Excellent 👍😁”

Helpful Report

Posted 5 years ago

“Very easy and fast service”

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Posted 5 years ago

“Prompt and polite service. Exactly what I needed for the occasion.”

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Posted 5 years ago

“it’s a very good store i’d never bought from it before!”

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Posted 5 years ago

“The Button on my costume fell off but apart from that the wig and rest of the costume did me well.”

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Posted 5 years ago

“Excellent Item”

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Posted 5 years ago

Escapade is rated 4.6 based on 2,612 reviews