Escapade Reviews

Name: Escapade
Address: 45-46 Chalk Farm Road, London
Rating: 4.56

4.6 Rating 2,612 Reviews

89 %

of reviewers recommend Escapade

4.6

Based on 2,612 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

0207 485 7384

Email:

Bmaisuria@escapade.co.uk

Location:

45-46 Chalk Farm Road
London
NW1 8AJ

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Escapade 5 star review on 4th November 2019

333

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My 1920 gangster boss costume was absolutely not what I was expecting. Absolutely terrible. Way too oversized and the material was too cheap to take anywhere. The picture on the website is nothing like the actual product as the collar didn’t even go together properly on the poorly made waistcoat and shirt combination. Incredibly unsatisfied...”

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Posted 5 years ago

“Fantastic product. True to size. Speedy delivery. Everything was perfect. Absolutely over the moon with everything.”

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Posted 5 years ago

“Mask arrived quickly. It was surprisingly high quality considering the low price.”

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Posted 5 years ago

“Excellent range of items from which to choose, and my preferred option was delivered very promptly and efficiently. The costume ( Forgotten Souls ) was very apt for Halloween, and was well received. Good quality for the price.”

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Posted 5 years ago

“Ordered my costume and paid extra for special delivery. They sent the wrong size and when I rang I was on hold for 2 hours. When it finally rang When I was 1st in the queue it went dead. I’ve emailed them and they want me to send it back 2nd class. Once they receive it they will refund me and the price of 2nd class delivery. Dreadful service and the costume came with bits falling off it anyway. Stay far away.”

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Posted 5 years ago

“Brilliant website, brilliant service, my order arrived 4 days early. Escapade is now the only place my family will use for parties and fancy dress!!!!!”

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Posted 5 years ago

“Purchasing online is quick and simple however this is not the case for returns. Online form is not recognising my invoice number online account says I have orders eligible to return which is ridiculous as bought 3 full outfits including wigs and accessories. Only way to get this dealt with is by phoning which good luck with that. Every time I ring I’m between 13 and 16 in a queue. Get this is a busy time but get the staff or at least provide an email address so issue such as mine can be dealt with after contact hours Only looking for return authorisation for an unwanted outfit and a faulty accessory”

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Posted 5 years ago

“Nice n quick service, good quality costumes”

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Posted 5 years ago

“just confusing and rubbish quality items”

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Posted 5 years ago

“Can’t get though to the number the outfit cost £50 and it wasn’t all there wouldn’t recommend it”

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Posted 5 years ago

“Ordered before cut of time for next day delivery paid extra for service and it took 2days for it to turn up spent 25mins on phone to customer service and didn’t move on there waiting list won’t be using them again”

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Posted 5 years ago

“Item looks great fits well”

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Posted 5 years ago

“The clown costume is really good very impressed good website and very quick delivery would use this company again .”

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Posted 5 years ago

“The order came fast and just in time!”

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Posted 5 years ago

“A wonderful costume with a very good size guide, the option to select the date of the event was wonderfully reassuring and it arrived in lovely condition and in good time for the party. Will definitely will order again the next time I need a costume”

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Posted 5 years ago

“Great quality and value for money!!”

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Posted 5 years ago

“Quick service good product.”

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Posted 5 years ago

“Awesome, quick delivery”

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Posted 5 years ago

“Great choice, great prices and quick delivery, I was impressed and would recommend”

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Posted 5 years ago

“Quick delivery, Exactly as pictured. Great quality”

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Posted 5 years ago

Escapade is rated 4.6 based on 2,612 reviews