Escapade Reviews

Name: Escapade
Address: 45-46 Chalk Farm Road, London
Rating: 4.56

4.6 Rating 2,612 Reviews

89 %

of reviewers recommend Escapade

4.6

Based on 2,612 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

0207 485 7384

Email:

Bmaisuria@escapade.co.uk

Location:

45-46 Chalk Farm Road
London
NW1 8AJ

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Escapade 5 star review on 4th November 2019

333

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We made an order for a costume and paid for it to be express delivered within 3 working days; 5 days later, we are still waiting. No communication from Escapade was forthcoming and had to contact Customer Services for an update which was provided in a short and abrupt manner. The revised delivery date passed without any communication and we again contacted Customer Services, this time waiting 2 hours to get through a queue of 9 people. When we did get to the front of the queue, the call rang and eventually rang out. You can imagine how disappointed my son is as he is now the only child without a costume for this party. Disgraceful customer service and who knows what the products quality is like as we still await delivery...”

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Posted 5 years ago

“I was very happy with my purchase from escapade, the choice online was very good and easy to navigate. The delivery was quick and dispatched early to meet my requirement for Halloween. I will use this company again, highly recommend.”

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Posted 5 years ago

“Excellent quality, excellent fit, prompt delivery value for money,will recommend to friends and family, will definitely use again thankyou”

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Posted 5 years ago

“We ordered 4 items; they all came on time and 2 of them were fine, but one (for our 4 year old) came with a damaged mask - the plastic was broken and the strap wouldn’t tie up at the back. I managed to glue the strap onto another part of the mask so it was serviceable, but very disappointing, so close to Halloween. The other item came with a broken hat, fortunately we can manage without it.”

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Posted 5 years ago

“Great service, order came correct and quick”

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Posted 5 years ago

“Easy to order and kept up to date when I will be receiving my order.”

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Posted 5 years ago

“I was very impressed with the outfit (Buzz Lightyear) - worth the money - arrived very quickly - no fuss or problem ordering on line - will definitely use Escapade again.”

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Posted 5 years ago

“The website is easy to use, great delivery time. The costume i brought is fantastic and exactly how it was described”

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Posted 5 years ago

“The first order they sent didn’t include some items, but they sent me a new order completely free. Quick customer service and great quality”

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Posted 5 years ago

“Very good quality and customer won first prize at Halloween ball”

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Posted 5 years ago

“Delivered on time good size a happy vampires n very happy pumpkin”

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Posted 5 years ago

“Ordered a expensive Ruby’s Batman costume at over £220 when it arrived it had obviously been opened and re packed and even possibly worn or tried on a couple of times. The trousers also had a small hole in the knee. My event was two days after delivery so I had no time to dispute with the company unfortunately so I made the best of what they delivered. But felt a bit swindled to be honest. Wouldn’t recommend.”

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Posted 5 years ago

“Great products wigs could be better but the outfits are great”

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Posted 5 years ago

“Excellent product and fast delivery”

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Posted 5 years ago

“The shorts were a very poor fit, one leg was shorter than the other and the sequins have fallen off every where, so I will be unable to wear them again!! The top was much bigger than the size stated. The only plus side was the wig was very good value for money. Other than that I would not recommend purchasing from here.”

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Posted 5 years ago

“Good service was quick to deliver. I called the Camden shop initially to check stock and the lady was very helpful although sadly did not have my size. Item was as expected and at a discounted price was really great value. Lots of compliments at London’s comic con.”

Escapade 5 star review on 27th October 2019

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Posted 5 years ago

“This zombie themed wig was perfect I won best dressed at he haloween party,thanks Escapade x x”

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Posted 5 years ago

“Really unhappy with my recent order. Ordered three items, on damaged and one missing. I called to try and resolve my issue but line always busy with many callers waiting. Instead emailed them and yet to receive a response. Very disappointed and will look elsewhere next time.”

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Posted 5 years ago

“Quick and fast service! Had great valued costumes! Would use again!”

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Posted 5 years ago

“Love my costume fits perfectly, great quality and was delivered quickly. Thank you”

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Posted 5 years ago

Escapade is rated 4.6 based on 2,612 reviews