eSpares Reviews

Name: eSpares
Address: Medco HouseBordesley Green Road, Birmingham
Rating: 4.53

4.5 Rating 1,020 Reviews

88 %

of reviewers recommend eSpares

About eSpares:

Uks laregest spares retailer. Most items in stock.

Visit Website

Phone:

0121 766 0183

Location:

Medco HouseBordesley Green Road
Birmingham
B9 4UA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Two halves to this story! I ordered some s-hooks from espares, but partly due to the current disruptions they took over 4 weeks to arrive... but throughout the whole process, the customer service was exemplary. My questions were answered quickly and sympathetically, and when I explained that the s-hooks had finally arrived too late, I was refunded. So five stars for service.”

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Posted 4 years ago

“I ordered a door seal for my washer dryer, which was delivered in around 5 days, unfortunately I had been sent the wrong one. I arranged a return, which was very easy, and offered a refund, when I said I needed the correct part it was sent out on a next day delivery. Very easy Company to interact with and the held desk did exactly what they said.”

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Posted 4 years ago

“eSpares sent me a refund for an item ordered which is now become permanently out of stock. I was very pleased and surprised to receive this refund, they were honest when I had forgotten all about the item. I have over the years, ordered various items from eSpares and they have always been exactly what I needed and arrived as described. A very decent and helpful company to know.”

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Posted 4 years ago

“Stuart Cornelius 21 Apr 2020, 08:49 to customerservices Good morning. Just to say a big thank you!! I received my order yesterday morning, and combined with your fantastic installation videos (cos lets face it, we all think we know what we are doing) the two new items were installed and the oven back up and running in good time. Well done Espares you do a great job. Keep it up !!!! Kind regards Stuart Cornelius.”

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Posted 4 years ago

“After trying various places for a small brush for my hoover cordless and non fitting I placed order with eSpares part was sent out and received next day and it fitted. Better service than hoover direct.”

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Posted 4 years ago

“I have been a customer of espares on and off for a few years now. I have to say that they are consistently good. My last experience was excellent, I ordered the wrong part for my food processor. I was unable to send part back due to the fact I don't have a printer. I emailed them asking for assistance in this matter. They replied a few days later saying I didn't have return the item,and they would refund it which they have done Since then I have ordered the right part,its been delivered I've been able to use my food processor. So I'm a very happy customer. Thanks espares. Keep up the good work.”

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Posted 4 years ago

“Excellent Friendly service and extremely accommodating. Would definitely recommend to my friends”

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Posted 4 years ago

“Didn't have much hope of replacing the hinges on my 2003 SMEG integrated fridge but a quick compatibility check on eSpares found the correct ones at a reasonable price so I was able to order with confidence. Great comms kept me informed about my delivery which arrived on time and well packaged. Recommended.”

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Posted 4 years ago

“What a terrible experience. Numerous emails requesting help and I received multiple conflicting answers. A simple order has been made extremely complicated. Now waiting over 20 days for a simple delivery of some nematic / henry vacuum hose and parts. Avoid .... Avoid .... Avoid”

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Posted 4 years ago

“I recently needed a heating unit for my Whirlpool tumble drier. Having used E-spares before I went to their website and found the unit I needed and have successfully fitted the unit and resolved the problem. As previously I found E-spares website easy to use and the ordering and payment process simple. The identification of of my unit and the part I needed was very straightforward and easy to understand. Particularly helpful are the “how to” videos which are available online even if no purchase is made! The price of my replacement part was very good and the delivery to my home was quick and faultless and communication excellent. I ordered the part on Saturday afternoon (30th. May) and it arrived on Monday morning (1st. June). My first stop for any replacement electrical spares will be E-spares - but hopefully not too soon! Can’t recommend this company highly enough. Mick Beagley. Essex.”

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Posted 4 years ago

“Dear Sir. I recently purchased elements for my storage heaters but unfortunately the physical size was to big however I had to return Them and true to their word I received my money back in full this is excellent service and I would deal with them again thank you. Peter.”

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Posted 4 years ago

“Ordered a replacement oven gasket/door rubber. This is NOT a genuine part. The rubber is cut and the metal fixing just inserted in the tube and keeps coming out, this is potentially DANGEROUS as it pops out with some force, when I was taking a hot roasting tray out of the oven. The original part is a sealed rubber with no cuts & the metal fixing just poking through.”

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Posted 4 years ago

“I was unsure as to the part numbers I needed to order as the pictures available on several sites didn't quote sizes. I contacted eSpares who asked for the specifics of my cooker and came back very quickly with the relevant details. Not only that but also a link for easy ordering. I ordered immediately and the parts were delivered in superfast time. One part was not in stock but I was kept informed as to its availability and soon received it. Really first class customer service from this totally recommended seller.”

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Posted 4 years ago

“Thank you for your help in looking for a filter for my Cylinder Cleaner. Sadly the machine is now obsolete, but appreciate the time and effort you took in trying to help. Thanks to all.”

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Posted 4 years ago

“Very good website. Part ordered was correct part for appliance, it arrived quickly and well packed. Customer service is excellent. I had a small issue and the reply was prompt, polite and resolved the issue above what what expected. Highly recommend.”

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Posted 4 years ago

“Just to say a huge thank you. Amazing service. With everything going on you delivered on a bank holiday with just what I needed. My oven element broke on Saturday and thanks to the way your fabulous part checker system works I had the confidence to know I was ordering the exact part I needed at a fabulous price and It arrived on Bank Holiday Monday. After a week when I lost my job and my son had a bad fall at least I can cook a hot meal. You have no idea what a difference it has made. Thank you.”

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Posted 4 years ago

“Really easy to find the part I wanted. Excellent customer service. I shop online often and I have found this company to have some of the best customer service I’ve experienced. I would definitely recommend and use this company again”

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Posted 4 years ago

“eSpares are my first stop company for all my white goods spares and electrical chargers etc. I have just sourced the missing part for my Karcher pressure washer. Excellent communication on finding the correct part required and delivered on time at a greatly discounted prices Highly recommended”

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Posted 4 years ago

“I contacted eSpares about a part for my dishwasher. I gave them all of the details of my dishwasher and they told me which part to order. I duly ordered it however when it arrived it was not compatible with my dishwasher. I messaged them and received an unapologetic email from Nadia Mohamed in eSpares 'Customer Care' which implied that I had not given them enough information and suggesting that I tried to order again. I had to contact them again to get something close to an apology and a return label for the part they had wrongly got me to buy. I won't be using them again.”

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Posted 4 years ago

“Please, can this message be passed to Shareen (who responded to my request on the E-Spares Chat system), who helped significantly and swiftly to rectify an earlier problem with this ordered item. I'm delighted to say to her that the replacement item arrived this morning and has now been fitted to the machine. First class service and a really impressive timescale. Thank you most sincerely.”

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Posted 4 years ago

eSpares is rated 4.5 based on 1,020 reviews