Esprahome Reviews

Name: Esprahome
Rating: 4.14

4.1 Rating 479 Reviews

78 %

of reviewers recommend Esprahome

4.1

Based on 479 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 53%
Customer Service
Communication Channels	Telephone, Email

Visit Website

Phone:

01642 245 447

Email:

sales@esprahome.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Your website is easy to navigate and when i called to query a few things, your staff have been excellent so despite not being the cheapest, i decided to buy from you. Your post-purchase communication with customers could be better however. On completing the order i had an email confirming, but nothing regarding delivery - not even a note to say you'd be in touch... A few days later i had to call to find out when to expect receipt as i hadn't heard anything (I acknowledge this included the new year shut down period - but an email wouldn't have gone a miss). Once the order was processed and dispatched, i received an email stating this and that the courier would be in touch - no mention of who the courier was though. I received an email from your courier who was fairly inflexible on delivery time - i assume because we are in Scotland; essentially only offering me Wednesdays with the first option the 18th - which isn't great considering you dispatched it on 3rd January. So in all not the best experience to date. Its Saturday 7th today and i was hoping to have the new bed today so we could build it, however as it stands we will be waiting a further 1.5 weeks before receiving it - which is disappointing.”

Helpful Report

Posted 8 years ago

“Very quick response to queries concerning the product followed by fast efficient delivery of goods. Whilst the product could be purchased from a large number of different suppliers I found Esprahome to be less than half the price of one and almost the cheapest of all I checked out. Taken all in all I would certainly shop with this online company again.”

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Posted 8 years ago

“Answered the phone immediately (what a rare pleasure) and the product was delivered on time,all good.”

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Posted 8 years ago

“All aspects of the service that Esprahome have provided so far is good. However, the Jay-be bed that we ordered arrived in a really battered box. Muddy, ripped and with a big footprint on it I wasn't at home when it was dropped off otherwise I would have opened it immediately. When I did unpack it, as I suspected, it was damaged. Two castors had been shattered making it unusable. ESPRAHOME are now contacting Jay-be. I currently await a response.”

Helpful Report

Posted 8 years ago

“We have not received a email notification of when the item purchased will be delivered, so no review can be given. This is the 2nd email asking for a review and no delivery of purchase.”

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Posted 8 years ago

“Fast delivery. Beautiful product. Good info when needed when rang up.”

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Posted 8 years ago

“Dining set arrived just before Christmas as promised and the family loved it on Christmas Day. Top marks will shop again”

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Posted 8 years ago

“Great product. Good communication and speedy delivery.”

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Posted 8 years ago

“Good service would would definitely use this company again thanks”

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Posted 8 years ago

“Excellent communication between store and customer. Thanks again.”

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Posted 8 years ago

“Excellent communication and fast delivery. Thank you”

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Posted 8 years ago

“Fast delivery, good communication and great price”

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Posted 8 years ago

“Good friendly telephone advice. Swift delivery as promised. Good quality product. Thankyou.”

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Posted 8 years ago

“Speedy delivery & best price”

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Posted 8 years ago

“Great communication and next day delivery as promised. Jay-be bed looks great,has not been tested yet though. Overall highly recommended!”

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Posted 8 years ago

“Efficient service, delivered on due date, as advised, only reason 5 stars was not given was I did not receive any correspondence to track my order, until I contacted the office.”

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Posted 8 years ago

“We purchased the Monaco solid oak double bed and are delighted with the quality. Very quick delivery too. Tom has been extremely helpful. We would recommend this company. Prices low and an efficient friendly service.”

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Posted 8 years ago

“Esprahome we're "exerlent". The jay be j beds are quality, and the price "amazing". Thank you merry xmas. Jan”

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Posted 8 years ago

“The price of the item was excellent. Delivery was fast, and item arrived safely.”

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Posted 8 years ago

“Hard to write a proper review when you're told not to mention delivery or customer service !! The bed was sent with the wrong size slats which meant that I had to wait 4 days with a half built bed for new ones to arrive. Product not the easiest to assemble. Lack of comms regarding delivery meant I had to chase. Web chat have speedy responses though.”

Helpful Report

Posted 8 years ago

Esprahome is rated 4.1 based on 479 reviews