Espresso Parts Reviews

Name: Espresso Parts
Rating: 4.81

4.8 Rating 10,013 Reviews

96 %

of reviewers recommend Espresso Parts

4.8

Based on 10,013 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Espresso Parts 5 star review on 10th April 2025

Hector Vidana

418

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I emailed you shortly after placing this order and asked you to cancel it. No response, no cancelation. Now a product I don't need arrived well after I originally needed it and I have to pay for it.”

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Posted 4 years ago

“I recently attempted to order 4 grommets for the panels of my Rancilio Epoca. Your website said that only two were available. Even though you charge the ridiculous price of $4 a piece for them, I ordered them along with a few other items. Then, having a hunch, I looked at the grommets again and miraculously just a few minutes later, four more were available. The grommets can't cost more that a few cents a piece, yet you charge $4 each. Can you say price gouging? I then tried to add the two additional grommets to my order so as not to incur an $8 shipping charge for two tiny rubber grommets. No one from your company would contact me back. This is the first bad experience I've had with Espresso parts. Extremely disappointed.”

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Posted 4 years ago

“Hopefully the Chemex lid is nice... the labels been created but USPS is “still awaiting item”... it’s been 8 days”

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Posted 4 years ago

“Tubing doesn't work--it doesn't hold tight enough so milk sprays everywhere and none of it gets into the steamer”

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Posted 4 years ago

“I never received them. Assuming they are coming? Or perhaps the delivery is slow?”

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Posted 4 years ago

“Didn’t mention that part of the order will deliver later... like a backorder and only recive a email notification 2 day’s later........it’s been almost 2 months waiting, and the costumer service from chat was awful from “Dave”.”

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Posted 4 years ago

“Impossible to reach someone by email on the page, there’s no contact on the menu”

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Posted 4 years ago

“Still waiting for parts after 8 days when I am less than 100 miles from your place of business.”

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Posted 4 years ago

“We haven’t received our parts. Over a week!! Washington to CA????”

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Posted 4 years ago

“I ordered and paid for 2 portafilter cups and only got 1. Please send my other cup right away.”

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Posted 4 years ago

“The pressure gauge I ordered, registers no pressure. My espresso machine does have pressure, I just wanted to adjust it. I called and emailed customer service with no response about a replacement or return.”

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Posted 4 years ago

“To small for the price”

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Posted 4 years ago

“After waiting for two weeks you sent me the wrong double shot portafilter. It looks like a commercial portafilter, twice the size of the one I requested. The machine I have is an Capresso Espresso EC-100.”

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Posted 4 years ago

“I bought the part online but wanted to visit your store for other parts. I called your telephone number at 7:00 a.m. on December 28th and received a jolly recording saying that you were closed for the holiday but would open again on the 28th during regular hours. I arrived in Lacy at about 10:00 on the 28th and called your number to ask directions to your store. I was then told that your store was closed and had been closed since last Spring due to the Covid-19 threat. Please provide that information on your voice recording so that other poor schmucks don't drive an hour and twenty minutes (EACH WAY) to find that your store really is NOT open. My one and only experience with you folks was one experience too many.”

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Posted 4 years ago

“I ordered the Dream PID and people from customs just told me I cant pass it to Mexico, I will have to send it to Texas.”

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Posted 4 years ago

“Still have not received the part I ordered. Having paid more for shipping then the part, with the understanding I would receive it by now”

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Posted 4 years ago

“I have yet to receive what I ordered? Was it ever sent out. UPS tracking indicates only a mailing label was created in Lacey, WA”

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Posted 4 years ago

“I still have to receive my order 😟”

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Posted 4 years ago

“Haven't received my order. Can't seem to contact anyone. One Confused Customer”

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Posted 4 years ago

“I put my order from 7 days and I didn't receive anything yet”

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Posted 4 years ago

Espresso Parts is rated 4.8 based on 10,013 reviews