Espresso Parts Reviews

Name: Espresso Parts
Rating: 4.81

4.8 Rating 10,010 Reviews

96 %

of reviewers recommend Espresso Parts

4.8

Based on 10,010 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The cups were nice, and they were packed well inside the box with peanuts but they were wrapped together with nothing between and were loose so they could rub together. Please put something between the plate and cup before wrapping it up.”

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Posted 1 year ago

“Delivered what we ordered! Very slowly.”

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Posted 1 year ago

“I got a $40 bill to pick it up , after I paid for shipping they say it was extra for customs”

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Posted 1 year ago

“There was a 2 day delay in scheduled shipping, understandable as this was a new product introduction and not every retailer would have had sufficient supply on day one of release. However, they shipped via FedEx who provided a series of misleading target delivery dates, requested this review days before delivery, and then did not respond to a logistics query sent to their info@ email address. The product did arrive, undamaged. My tl;dr -- meh.”

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Posted 2 years ago

“The color of the cappuccino cups and the espresso cups, while both "white", were not the same color white and do not match which was disappointing. I did not realize they would be made by different companies.”

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Posted 2 years ago

“Shipping was pricey and took longer than expected for the cost of shipping”

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Posted 2 years ago

“ORDER 224667EP I ordered (2) La Pavoni Pro 2-pole green switches. One (1) was defective/failed when installed. Delivery & order fulfillment was excellent.”

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Posted 2 years ago

“It is clumsy and time consuming to call and request parts, only to be diverted to the website. I then had to set up an online account. I then had to go to a third party to set up W9, only I couldn't use the one I have on file from the government, I had to use theirs. I then had to email espresso parts that I had completed that. Then they had to reset the order, then I had to go back in and complete the order. This took 2 days to complete, and used to take 10 minutes. I tried to call back at several minutes before closing and they had already sent the phones over to closing. It was way too much work and time.”

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Posted 2 years ago

“Long time to get the products”

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Posted 2 years ago

“Purchases were sent via FedEx service that requires pickup from a drug store. I did not request this service. It would have been far more convenient had regular USPS delivery to my address been used as expected. One of the parts I ordered - while it seems nice - broke after only days of gentle use. I guess it was cheap, but I'm still not super happy about it.”

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Posted 2 years ago

“Didn’t fit well on my lamarzocco fb70.”

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Posted 2 years ago

“We ordered 12 demitas cups. One was broken. I know that's just the nature of shipping ceramic.”

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Posted 2 years ago

“I am missing one of the items. The brush never arrived”

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Posted 2 years ago

“Sent the wrong product but customer service was quick on fixing the mistake and correct product should be on its way.”

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Posted 2 years ago

“Not sure why more order wasn’t what I received. I needed a single basket for a Rancilio Silvia and received an additional 2 incorrect gaskets. I think we got it straight now, but it’s not what I needed when I needed it.”

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Posted 2 years ago

“The cups are what you say they are in volume, bigger than I had hoped, but that's my mistake. The coffee cools down too quickly because the open surface on top is so wide. I wish you had some size in between this and the espresso size.”

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Posted 2 years ago

“parts fine. nobody returned my phone call afterwards. I have rancilio silva and bought a water filter, but there appear to be 2 hoses and wondering if I should buy 2 or not. very disappointing noboby returned my phone call.”

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Posted 2 years ago

“The glasswear had some imperfections in it, but overall it seems to work well.”

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Posted 2 years ago

“the parts were ordered in march, now its august.. that's a long time to ship and wait for parts you need asap”

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Posted 2 years ago

“Propt on shipment and return of mistaken order”

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Posted 2 years ago

Espresso Parts is rated 4.8 based on 10,010 reviews