Esure Reviews

Name: Esure
Rating: 3.43

3.4 Rating 1,894 Reviews

61 %

of reviewers recommend Esure

Company Reviews

Questions

Metrics

3.4

Based on 1,894 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5

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Esure 1 star review on 25th December 2024

Anonymous

Esure 1 star review on 16th September 2024

Paula

John Aitchison

Esure 1 star review on 26th January 2024

Vytas

Anonymous

Anonymous // 01/01/2019

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“"When applying for insurance they are very affordable and were very keen to help with my application\r\n"”

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(Car Insurance) - Posted 1 year ago

“I would give zero stars if I could I would give zero stars if I could. Upto 1 hour waiting times on the phone. They insured me then 6 months later decided they made a mistake and that I was too high a risk. 52 year old hospital consultant driving a Volvo with 16 years ncb and 6 points. Was pulled over several times by police and contacted by DVLA. Stay away from these cowboys Still not had my refund”

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Posted 1 year ago

“Paula McCall was amazing. She helped with a difficult situation, she was caring and understanding. She was supportive and went above and beyond to help”

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Posted 1 year ago

“"I emailed an address, to which I got a reply to say that it was not in use and to use their chat bot - however, there is never a person in there and it is simply, an automated service - not as they say, with a real person. I then found another email address but, yet again, having sent several emails - they have not responded. "”

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(Car Insurance) - Posted 2 years ago

“"Everything this company told me was false"”

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(Car Insurance) - Posted 2 years ago

“"Ensure is a good car insurance to me "”

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(Car Insurance) - Posted 2 years ago

“Had a accident, still waiting for courtesy car it's been 3 weeks”

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Posted 2 years ago

“I called esure regarding a leak in a leak in my roof. I was on hold for over 1hour and 10 mins. Eventually I got through to an agent, she was NOT very helpful and could not wait to get of the phone. she gave me another number to call. I called another she gave me and was holding over 2 hours before I hung up. My issue is still not resolved and this is the 2nd time I had the same experience within 6 months. I would NOT recommend anyone to go with esure.”

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Posted 2 years ago

“"Not good service "”

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(Car Insurance) - Posted 2 years ago

“Have been insured for 30 years+ at various properties and when insured through esure home insurance. Encountered a leak through kitchen ceiling from the bathroom. Esure sent a surveyor from BVS who were total liars said to us on day happy to repair but downplayed the amount of damage once we obtained quotes used various excuses ie hiuse not occupied,failed sealant, plumber who has quoted is not reliable, damp shows pre existing(which turned out to be breach of dpc) they are total liars and failed to quote. Took 18 months with the ombudsman and proved that they didn't even remove the bath panel at the minimum to check area of leak yet made so many fabricated accusations all which were proven to be lies. Complaint upheld by ombudsman and work completed having to pay myself initially. Do yourself a favour and avoid this fraud organisation who are happy to take payment but will not pay under any circumstance.”

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Posted 2 years ago

“Very poor managed company (esure) I called esure regarding a leak in a leak in my roof. I was on hold for over 1hour and 10 mins. Eventually I got through to an agent, she was NOT very helpful and could not wait to get of the phone. she gave me another number to call. I called another she gave me and was holding over 2 hours before I hung up. My issue is still not resolved and this is the 2nd time I had the same experience within 6 months. I would NOT recommend anyone to go with esure. I just had a reply saying email axa, not happy with this. Also tried to call today to esure and axa but can not get through. I have been trying since 8 am this morning to no avail. Absolutely abysmal service as you can not get through to anyone at esure or their emergency number. Please DO NOT go with esure for your insurance needs as they are appalling company with no clear directions for their customer needs and service.”

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Posted 2 years ago

“It’s was good experience”

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Posted 2 years ago

“"Very easy to setup with esure alot better than HASTINGS DIRECT the customer service was rubbish plus there don't no what they are doing so far ensure have been alot better "”

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(Car Insurance) - Posted 2 years ago

“"Rubbish company no help what do ever when I claimed against Zurich who's insured crashed into my parked vehicle esure informed me I would have to pay my access on my own policy also would effect my no claims bonus defiantly not renewing with them."”

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(Car Insurance) - Posted 2 years ago

“Nice and friendly staff. Overall it was easy to manage my car insurance.”

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Posted 2 years ago

“Quick,easy,cheap,excellent”

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Posted 2 years ago

“"They ok with the service they provide."”

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(Car Insurance) - Posted 2 years ago

“"site easy to manoeuvre and to select the correct answers to the questions"”

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(Home Insurance) - Posted 2 years ago

“"I have been with them a long time I would never go with anyone else "”

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(Car Insurance) - Posted 2 years ago

“"They helped me when I needed and much much more than that you have great tools on their website where you can choose or change your policy how you like . They let you to use Zego business insurance over them to be able to deliver fast food . And they are kind with customers .Bravo ensure."”

Helpful Report

(Car Insurance) - Posted 2 years ago

Esure is rated 3.4 based on 1,894 reviews