Esure Reviews

Name: Esure
Rating: 3.44

3.4 Rating 1,886 Reviews

61 %

of reviewers recommend Esure

Company Reviews

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3.4

Based on 1,886 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5

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Esure 1 star review on 16th September 2024

Paula

John Aitchison

Esure 1 star review on 26th January 2024

Vytas

Esure 1 star review on 16th December 2023

Anonymous

Anonymous // 01/01/2019

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“Disgraceful, I've been an incredibly loyal customer for around 8 years, across several cars, always paying by direct debit on a rolling yearly basis! (I don't have to worry then, surely...or so I thought? Received a fine today by the DVLA for an insured car. Logged onto my online Esure account to be flagged , im no longer recognised by them??? They couldn't update my password on my account apparently? When does a password matter, they had fun taking my money for 8 yrs! At least tell me Esure what was happening! Inept employees obviously. Now I have a lovely unexpected fine I have to pay. Thanks. Will never use you again!”

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Posted 6 years ago

“Esure contacted me about renewal a slight reduction on the previous year I got in touch for a quote on some changes of circumstances which would result in my car being safer. Resulting in a even better reduction I then got in touch before my renewal date to make some changes as they’d then happened. They quoted me more than the original renewal quote! So i decided to leave as they’d been dishonest and the call operator was frankly rude. They didn’t value me as a customer enough to even offer to offer the original renewal quote! To top it all off they took the payment from my account 2 days after the renewal date! Without even sending me a email to confirm my cancelled contract! Avoid this company liars and now thieves.”

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Posted 6 years ago

“After an accident Esure accepted liability on my behalf and were rude when speaking to them about my case. Never received such bad customer service from a company I paid a premium for! Can’t press enough to anyone who’s got insurance with this company that Esure are not on your side and will do what it takes to make you lose your case if you ever dare to claim. Fraudulent and deceitful to the letter!”

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Posted 6 years ago

“Faultless”

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(Car Insurance) - Posted 6 years ago

“Very cheap and easy to work with”

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(Car Insurance) - Posted 6 years ago

“I made a claim after a car accident and they still have not sent me a courtesy car or taken my car to be fixed. This happened just over 2 weeks ago. Every time I ring they fob me off with some story. I will now be looking at sorting it myself and paying for it as I need a car!! As soon as my insurance runs out I will definitely not be using this company again. AVOID COMPANY!!!!”

Helpful Report

Posted 6 years ago

“desoite being insured wuth Esure when we needed to claim due to a water leak the guy was rude, unhelpfull, placed barriers in the way of the claim with all sorts of complications and made us feel like we were trying to submit a false claim.We Paid for the work ourselves having been made to feel like criminals, we will not be renewing our policy in November, i would not recomend this company to anyone.Happybto crank up the premiums which this year are double what others are quoting- with no claims ever made. Very poor AVOID !”

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Posted 6 years ago

“Excellent customer service highly recommended”

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(Car Insurance) - Posted 6 years ago

“Customer service waiting times are an absolute joke! I'm writing this whilst on hold.... 1 hour and 30 minutes so far. Rang previously for 2 hours 20 minutes and gave up in the end as no one ever answered. I'm sure its a ploy so they make money off the calls which they charge 7p a minute for!. Disgusting I've had to take time out of work just to make a phone call which is now ending up taking all morning.”

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Posted 6 years ago

“They are evasive, unhelpful, and are not trustworthy. The worst company I have had dealings with throughout the year. AVOID.”

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Posted 6 years ago

“Aweful experience! I have recently moved to a new house and was told it would cost me extra £123 to change the address! My annual premium was £301, absolutely disgusting! Especially that the new house is in a quieter, safer area. Do not recommend”

Helpful Report

Posted 6 years ago

“I am a relatively new customer to Ensure/Sheila’s Wheels and have so far been disappointed with my experience. I made my initial payment of (which is 2 months upfront) but within a few days another £57 was taken (which is what I should be paying monthly going forward from 1st November). When the error was made I was offered no apology and told that I could not have the additional incorrect payment refunded, that it would either be used as credit on my account for the next payment or that I could have £15 compensation. I asked if I could just have my money back, as they had taken it without my permission on an incorrect billing date but I was denied having my money refunded! CHEAPEST ISN'T ALWAYS BEST!!”

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Posted 6 years ago

“Surprised. Never expected to write a review about an Insurance company as always felt that they are all the same. But have to say that I am greatly impressed by Esure whole online experience and it turned out that I changed address twice in first six months and also changed my vehicle. The whole process was simple and customer service excellent. I was very surprised there were no penalties or admin charges. Now awaiting to see what the renewal cost when it comes round. Very impressed”

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(Car Insurance) - Posted 6 years ago

“Good value for money.”

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(Car Insurance) - Posted 6 years ago

“Very unprofessional staff, which can offer only delays and no help. Sent the NCB few times and they canceled the policy without even informing us! Avoid with all costs!!!”

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Posted 6 years ago

“Very quick to set up, easy and simple”

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(Car Insurance) - Posted 6 years ago

“i agreed policy via Quidco at the start of the year & i am STILL waiting for the cashback offer to be paid..................VERY poor, quidco said claim is with Esure but nobody at Esure bothering to respond. i always find with insurance companies when you pay their premium in full upfront, they never provide a good service...”

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(Car Insurance) - Posted 6 years ago

“went online 10 minuets car insured 2minuets later e mail received to let me know details for no claims had been verified on line sorted saved fair bit of money too”

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(Car Insurance) - Posted 6 years ago

“Very good service”

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(Car Insurance) - Posted 6 years ago

“Pretty efficient and responsive to legitimate criticism eg why was my quotation escalated by 20% in one year?”

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(Car Insurance) - Posted 6 years ago

Esure is rated 3.4 based on 1,886 reviews