Esure Reviews

Name: Esure
Rating: 3.43

3.4 Rating 1,894 Reviews

61 %

of reviewers recommend Esure

Company Reviews

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3.4

Based on 1,894 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5

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Esure 1 star review on 25th December 2024

Anonymous

Esure 1 star review on 16th September 2024

Paula

John Aitchison

Esure 1 star review on 26th January 2024

Vytas

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“havnt made a claim with them but used them when broke down to help me with recovery company as didnt know who was with ...found them very very helpful in helping me sort things out”

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(Car Insurance) - Posted 6 years ago

“i havent had a problem with the company”

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(Car Insurance) - Posted 6 years ago

“Excellent Service”

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(Car Insurance) - Posted 6 years ago

“i cannot understand why ny cover is so expensive when i compare my premium with those of some of my friends”

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(Car Insurance) - Posted 6 years ago

“Shame you have to wait a life time to speak to someone who doesn’t want to know. Don’t forget it’s 5p a minute so the last to times I’ve rung has been 36 minutes and 31 minutes. To cancel a policy within a month cost me £123 plus another letter sent out asking for another £50. All in all an absolute nightmare of £170. Easy to buy but a nightmare to deal with. No common sense and a computer says no environment.”

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Posted 6 years ago

“Very good insurance company”

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(Car Insurance) - Posted 6 years ago

“Worst insurance company ever felt with. Do not give this company your credit or visa card details. Took unauthorized payments from bank account twice. Had to get refund from bank and had to change bank account to stop them taking more money. Rude patronising customer service don't respond to letters. Have got the financial ombudsman now involved. Xxxx avoid this company xxxxx”

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Posted 6 years ago

“Ok up to now . Haven’t had to make a claim with esure to date. Very helpful with enquires over the phone”

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(Car Insurance) - Posted 6 years ago

“A very good quality provider.”

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(Car Insurance) - Posted 6 years ago

“Disgraceful, I've been an incredibly loyal customer for around 8 years, across several cars, always paying by direct debit on a rolling yearly basis! (I don't have to worry then, surely...or so I thought? Received a fine today by the DVLA for an insured car. Logged onto my online Esure account to be flagged , im no longer recognised by them??? They couldn't update my password on my account apparently? When does a password matter, they had fun taking my money for 8 yrs! At least tell me Esure what was happening! Inept employees obviously. Now I have a lovely unexpected fine I have to pay. Thanks. Will never use you again!”

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Posted 6 years ago

“Esure contacted me about renewal a slight reduction on the previous year I got in touch for a quote on some changes of circumstances which would result in my car being safer. Resulting in a even better reduction I then got in touch before my renewal date to make some changes as they’d then happened. They quoted me more than the original renewal quote! So i decided to leave as they’d been dishonest and the call operator was frankly rude. They didn’t value me as a customer enough to even offer to offer the original renewal quote! To top it all off they took the payment from my account 2 days after the renewal date! Without even sending me a email to confirm my cancelled contract! Avoid this company liars and now thieves.”

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Posted 6 years ago

“After an accident Esure accepted liability on my behalf and were rude when speaking to them about my case. Never received such bad customer service from a company I paid a premium for! Can’t press enough to anyone who’s got insurance with this company that Esure are not on your side and will do what it takes to make you lose your case if you ever dare to claim. Fraudulent and deceitful to the letter!”

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Posted 6 years ago

“Faultless”

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(Car Insurance) - Posted 6 years ago

“Very cheap and easy to work with”

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(Car Insurance) - Posted 6 years ago

“I made a claim after a car accident and they still have not sent me a courtesy car or taken my car to be fixed. This happened just over 2 weeks ago. Every time I ring they fob me off with some story. I will now be looking at sorting it myself and paying for it as I need a car!! As soon as my insurance runs out I will definitely not be using this company again. AVOID COMPANY!!!!”

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Posted 6 years ago

“desoite being insured wuth Esure when we needed to claim due to a water leak the guy was rude, unhelpfull, placed barriers in the way of the claim with all sorts of complications and made us feel like we were trying to submit a false claim.We Paid for the work ourselves having been made to feel like criminals, we will not be renewing our policy in November, i would not recomend this company to anyone.Happybto crank up the premiums which this year are double what others are quoting- with no claims ever made. Very poor AVOID !”

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Posted 6 years ago

“Excellent customer service highly recommended”

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(Car Insurance) - Posted 6 years ago

“Customer service waiting times are an absolute joke! I'm writing this whilst on hold.... 1 hour and 30 minutes so far. Rang previously for 2 hours 20 minutes and gave up in the end as no one ever answered. I'm sure its a ploy so they make money off the calls which they charge 7p a minute for!. Disgusting I've had to take time out of work just to make a phone call which is now ending up taking all morning.”

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Posted 6 years ago

“They are evasive, unhelpful, and are not trustworthy. The worst company I have had dealings with throughout the year. AVOID.”

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Posted 6 years ago

“Aweful experience! I have recently moved to a new house and was told it would cost me extra £123 to change the address! My annual premium was £301, absolutely disgusting! Especially that the new house is in a quieter, safer area. Do not recommend”

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Posted 6 years ago

Esure is rated 3.4 based on 1,894 reviews