Esure Reviews

Name: Esure
Rating: 3.44

3.4 Rating 1,886 Reviews

61 %

of reviewers recommend Esure

Company Reviews

Questions

Metrics

3.4

Based on 1,886 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5

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Esure 1 star review on 16th September 2024

Paula

John Aitchison

Esure 1 star review on 26th January 2024

Vytas

Esure 1 star review on 16th December 2023

Anonymous

Anonymous // 01/01/2019

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“I went with this company because they provided everything I needed at a very reasonable price.”

Helpful Report

(Home Insurance) - Posted 3 years ago

“very easy to deal with so far and i have two separate policies at good prices”

Helpful Report

(Car Insurance) - Posted 3 years ago

“I did put in a claim however I was advised to pay for an electrician to come out to check the sockets where the water had poured through. I then learnt that there was a £400 excess on water damage. My fault for not reading really. They then sent out surveyors, not employed by Esure, who were not the best surveyors I've encountered and I work with them in my job. I was spoken to in a patronising manner, and dismissed. When a problem was pointed out I was told that I wouldn't have noticed as it was behind a picture, when the problem they were pointing out was above and behind the picture, which is directly in front of the stairs. I was told (perhaps in an effort to help me make a decision not to pursue the claim) that after the excess, I might have enough left over for some paint and brushes. This was after they said the whole hall needed decorating. I've had an issue previously with this and always paid to get it repaired, but this was different and the pipe below the tap had burst causing damage. They told me it was caused by a sealant leak, but if I felt it was different I should get a plumber to write up a report about it. I was polite, but felt patronised through the process. I withdrew my claim as they stressed me out that much I was ill. After the stress of water pouring through sockets and down the wall into my hallway I did not need further stress from the 2 surveyors representing Esure. I did not want to have to deal with them or Esure again. The customer service itself was fine, but their representatives on the ground let the side down.”

Helpful Report

(Home Insurance) - Posted 3 years ago

“Esure have provided me with a good level of cover for a great price. I haven't needed to make any claims so I cannot comment on their quality in that regard.”

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(Car Insurance) - Posted 3 years ago

“its not that the staff are terrible or rude ! they are lovely but not trained well by the company. I was quoted £400 for renewal on around the 7-9 sept and a very lovely lady matched to £4000 and I said, i need to decide to pay full amount or monthly. she told me I do not have to pay immediately as I was deciding to pay the full amount or monthly. so she told me to call back 6th October and she will hold that quote for me. just rang up and she did not put the quote in the system as promised. I am so gutted as this is a crazxy amount to pay for a ar that is 21 years old and I have never claimed in my 30 years driving”

Helpful Report

(Car Insurance) - Posted 3 years ago

“A trades person visiting my house unfortunately left his van without the handbrake on enough and it rolled down a slight slope and hit my parked car on the driveway. The insurance company dealt with collecting my car for repair. It is with them now being repaired. So fingers crossed I will get it back soon.”

Helpful Report

(Car Insurance) - Posted 3 years ago

“over an hour on hold to speak to smarmy ross who was arrogant and unhelpful.”

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Posted 3 years ago

“all together an easy and well prepared website to navigate, informative and quick response to all needs for type and cost of policy.”

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(Car Insurance) - Posted 3 years ago

“Very good prices”

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Posted 3 years ago

“Excellent value for money”

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(Car Insurance) - Posted 3 years ago

“Very good with car insurance and home insurance”

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Posted 3 years ago

“I cannot fault ensure for their efficiency, excellent customer service and friendly attitude. This in addition to being very competitively priced. I would be happy to recommend them to anyone.”

Helpful Report

(Car Insurance) - Posted 3 years ago

“Prompt response”

Helpful Report

(Car Insurance) - Posted 3 years ago

“They caused an admin error which I had to pay to correct. I had been with them for a number of years and had documentation proving they had the details correct before but recent documents were incorrect. Due to time constraints, I ended up paying to correct the record.”

Helpful Report

Posted 3 years ago

“If the price is right next year then will renew”

Helpful Report

(Car Insurance) - Posted 3 years ago

“I have my car insurance from esure it's very cheap with all facilities”

Helpful Report

Posted 3 years ago

“Not very helpful with renewing my car insurance”

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Posted 3 years ago

“Do not use this company!!!! Charge £35 to cancel policy, keep you waiting on the phone for 10 minutes listening to a recording of what they can sell you. Terrible company and thieves”

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Posted 3 years ago

“Very helpful in resolving my challenge and carried out the adjustments required. Thank you.”

Helpful Report

(Car Insurance) - Posted 3 years ago

“Thanks to Nathan for sorting renewal quote out for me tonight 16.09.2021 Great customer service.Once again thank you”

Helpful Report

Posted 3 years ago

Esure is rated 3.4 based on 1,886 reviews