Esure Reviews

Name: Esure
Rating: 3.44

3.4 Rating 1,886 Reviews

61 %

of reviewers recommend Esure

Company Reviews

Questions

Metrics

3.4

Based on 1,886 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5

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Esure 1 star review on 16th September 2024

Paula

John Aitchison

Esure 1 star review on 26th January 2024

Vytas

Esure 1 star review on 16th December 2023

Anonymous

Anonymous // 01/01/2019

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“They were the cheapest ins at the time”

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Posted 6 years ago

“unable to register on the portal. Telling me they will cancel my car insurance in march (only just paid) and that I won't be covered if I don't send them my no claims documents which I am unable to do as the website doesn't allow you to register and says my information i entered is incorrect but it is all correct. However they were quite able to take 300 pounds out of my account.”

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Posted 6 years ago

“all went very smoothly no problems”

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(Car Insurance) - Posted 6 years ago

“Really impressed with the product ( multi car) and very helpful call centre staff”

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(Car Insurance) - Posted 6 years ago

“refused to pay out after my car was stolen. If they have an excuse to get out of a claim it seems like they will use it. They were one of the cheapest so it seems you get what you pay for.”

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Posted 6 years ago

“Do not buy insurance from esure they may be cheaper but you have to pay the price for the rest of your life. They are very bad at handling claims and they will update wrong information in national database, after which, you will not be able to get any other insurance. Their claim team is totally unprofessional.”

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Posted 6 years ago

“Got my quotes and was happy to go with esure They gave me the best cover at a great price. I'm completely satisfied with the policy as it covers me at home and at work. All done over the net with no fuss or messing about All in all esure made it as hastle free as possible Great work.”

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(Car Insurance) - Posted 6 years ago

“I have ok with this service.”

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(Car Insurance) - Posted 6 years ago

“this company is utterly incompetent, i regret the day i ever signed up with them, i had an accident which was not my fault firstly they put me through to a company to get me a hire car which that company could not provide so i was given one by the garage doing the repairs. I was then told my car was a write off and as i had selected courtesy car they would arrange for Enterprise to get me a vehicle, Enterprise called me and discovered Esure were doing it through my insurance and not the driver at fault, Enterprise have been very helpful in trying to sort everything out as Esure are incapable of giving a straight answer. i wish i never signed up with them, terrible experience from start to finish. AVOID THIS COMPANY AT ALL COSTS UNLESS YOU ENJOY HEADACHES.”

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Posted 6 years ago

“I am very pleased with my communication & my cover details, I would like to stay a valued customer! My cover is up for rental soon so hopefully my price per month will drop lol,So all in all I'm very pleased.”

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(Car Insurance) - Posted 6 years ago

“Honest and reliable. I back to them straight away when I bought a new car.”

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(Car Insurance) - Posted 6 years ago

“tried to make a claim for a lost key. Not really known when it was lost but gave a date which was reqired.. Only to be told I could not claim as it needed to be reported within 72 hours. Once again an insurance company slimes out of a claim due to the small print. NOT a Happy customer. After more than 10 years as a customer will have to look for another insurance company next time I renew my policy. Rubbish customer service.”

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Posted 6 years ago

“i phoned up very uncaring customer service apparently water dripping through your ceilings from your roof is not an emergency and not covered under home insurance i will never use again , i think i would rather pay more for a decent service.”

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Posted 6 years ago

“Was treated honestly and fairly”

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(Car Insurance) - Posted 6 years ago

“As Long as things are smooth there services are ok. But if you get stuck with claim then you can real issues in there lack of professionalism and inability t resolve issue through one window. I believe they have intentionally made the system difficult to follow. It was really awful since the accident through to next renewal and after more than six month claim is not resolve although other party had accepted the liability.”

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Posted 6 years ago

“Good”

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(Car Insurance) - Posted 6 years ago

“Very helpful when swapping over from other companies and helpful when calling up with queries”

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(Car Insurance) - Posted 6 years ago

“After over 40 years with a company car prior to retirement I have not really had to get involved with car insurance except with my Classic Cars. I was therefore anticipating being penalised due to lack of history of having my own insurance policies. Esure were extremely helpful and also came up with the most competitive price with everything being sorted out very quickly in advance of my new cars delivery.”

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(Car Insurance) - Posted 6 years ago

“Good no problems”

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(Car Insurance) - Posted 6 years ago

“In choosing and purchasing car insurance with ensure I found the process to be effective, customer friendly and quick. Due to my positive and professional experience I have decide to purchase other insurance provision with ensure.”

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(Car Insurance) - Posted 6 years ago

Esure is rated 3.4 based on 1,886 reviews