Esure Reviews

Name: Esure
Rating: 3.43

3.4 Rating 1,894 Reviews

61 %

of reviewers recommend Esure

Company Reviews

Questions

Metrics

3.4

Based on 1,894 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5

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Esure 1 star review on 25th December 2024

Anonymous

Esure 1 star review on 16th September 2024

Paula

John Aitchison

Esure 1 star review on 26th January 2024

Vytas

Anonymous

Anonymous // 01/01/2019

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“Had no problems”

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(Car Insurance) - Posted 6 years ago

“Needed adjustment to my policy like increasing my excess and for that reason my monthly quote should fall a little but instead was quoted higher for no good explanation. Hence wouldn't recommend esure. The purchase process was fairly easy on go compare but have not liked customer service experience with esure.”

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(Car Insurance) - Posted 6 years ago

“Easy website to follow and great service”

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Posted 6 years ago

“Easy to buy at a reasonable cost”

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(Car Insurance) - Posted 6 years ago

“I do not "dream " of car insurance, When my renewal is due I look for the cheapest quote for the cover I require. E sure are value for money”

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(Car Insurance) - Posted 6 years ago

“Very good”

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(Car Insurance) - Posted 6 years ago

“Staff are helpful, professional and reassuring. Initial recorded message/information is s bit too long. I am very satisfied.”

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(Car Insurance) - Posted 6 years ago

“Sold car, cancelled insurance but according to Esure policies you have to continue to pay insurance till end of year regardless of fact that you do not have a car. Absolute fraud and trying to resolve issue no one is willing to cooperate threatening with debt collection agency.”

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Posted 6 years ago

“I don't give good reviews to any company who charge exorbitant fees to cancel a policy”

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(Car Insurance) - Posted 6 years ago

“They were the cheapest ins at the time”

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Posted 6 years ago

“unable to register on the portal. Telling me they will cancel my car insurance in march (only just paid) and that I won't be covered if I don't send them my no claims documents which I am unable to do as the website doesn't allow you to register and says my information i entered is incorrect but it is all correct. However they were quite able to take 300 pounds out of my account.”

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Posted 6 years ago

“all went very smoothly no problems”

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(Car Insurance) - Posted 6 years ago

“Really impressed with the product ( multi car) and very helpful call centre staff”

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(Car Insurance) - Posted 6 years ago

“refused to pay out after my car was stolen. If they have an excuse to get out of a claim it seems like they will use it. They were one of the cheapest so it seems you get what you pay for.”

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Posted 6 years ago

“Do not buy insurance from esure they may be cheaper but you have to pay the price for the rest of your life. They are very bad at handling claims and they will update wrong information in national database, after which, you will not be able to get any other insurance. Their claim team is totally unprofessional.”

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Posted 6 years ago

“Got my quotes and was happy to go with esure They gave me the best cover at a great price. I'm completely satisfied with the policy as it covers me at home and at work. All done over the net with no fuss or messing about All in all esure made it as hastle free as possible Great work.”

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(Car Insurance) - Posted 6 years ago

“I have ok with this service.”

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(Car Insurance) - Posted 6 years ago

“this company is utterly incompetent, i regret the day i ever signed up with them, i had an accident which was not my fault firstly they put me through to a company to get me a hire car which that company could not provide so i was given one by the garage doing the repairs. I was then told my car was a write off and as i had selected courtesy car they would arrange for Enterprise to get me a vehicle, Enterprise called me and discovered Esure were doing it through my insurance and not the driver at fault, Enterprise have been very helpful in trying to sort everything out as Esure are incapable of giving a straight answer. i wish i never signed up with them, terrible experience from start to finish. AVOID THIS COMPANY AT ALL COSTS UNLESS YOU ENJOY HEADACHES.”

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Posted 6 years ago

“I am very pleased with my communication & my cover details, I would like to stay a valued customer! My cover is up for rental soon so hopefully my price per month will drop lol,So all in all I'm very pleased.”

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(Car Insurance) - Posted 6 years ago

“Honest and reliable. I back to them straight away when I bought a new car.”

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(Car Insurance) - Posted 6 years ago

Esure is rated 3.4 based on 1,894 reviews