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Esure Reviews

3.4 Rating 1,886 Reviews

61 %

of reviewers recommend Esure

Company Reviews

3.4

Based on 1,886 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5

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Esure 1 star review on 26th January 2024

Esure 1 star review on 16th December 2023

3

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great Customer service”

Helpful Report

(Car Insurance) - Posted 5 years ago

“Competitive prices, easy to deal, any queries I had were dealt with quickly, cannot fault them.”

Helpful Report

(Car Insurance) - Posted 5 years ago

“So easy. Everything needed for cover at a great price.”

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(Car Insurance) - Posted 6 years ago

“I have used e sure many times and never had any problems with them”

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(Car Insurance) - Posted 6 years ago

“Esure are always the cheapest prices and every year my policy goes down instead of up like most. Even had a accident and i had no problems getting pay out. I highly recommend.”

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Posted 6 years ago

“I havent had any problem with esure iwill always use them for my car”

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(Car Insurance) - Posted 6 years ago

“Good service.”

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(Car Insurance) - Posted 6 years ago

“Very efficient”

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(Car Insurance) - Posted 6 years ago

“They Do a good job”

Helpful Report

(Car Insurance) - Posted 6 years ago

“Its my 5th day without any hot water or heating due to this company...awful communication!!!!!!never pick up your calls!!!! My insurance company had used this company to sort out my boiler... Boiler went off.showing the code E10...taking my heating off..resulting in no hot water or heating.. have 2 young children at home. Rang insurance company Esure to someone to come out...they said they cant come out till the next day... Man came out on Tuesday morning..was here for 20 min said it needs a sensor...said it needs to b ordered.. not got bk to me...i ended up ringing insurance company who tried to get im touch with this company with no avail.. all my insurance company could say was thy have provionall booked u in fr 6pm but not confirmed..waited till 7pm noone rang or came..rang insurance company again hu tried to cntact company again no response again. Waited next day wednesday..phone call frm engineer saying will b here btween 12 and 2... he came out but as he put in the sensor..he popped the vessel in the boiler..so he said need a new one..he rang his office and was told they have the part..he told me as the part is from preston..he cant fit it today..will have to b tmro..but will let me know wat time... No contact again..rang insurance company again...thy tried to cntact company again..couldnt get through..then came bk to me thy havent had anything frm them but smeone will b out with u tmro around 11 but NOT CONFIRMED AGAIN!!! Waited next day 5th day not been told fr definate if anyone is coming... rang insurance company again and stressesd hw this is not acceptable..thy tried to contact them again...but noone answered... Said thy wud keep on trying and ring me bk.. Then Hooray!!! SOMEONE FRM KM SERVICES RANG BACK SAYING THE MAN WHO WAS SUPPOSED TO COME OUT HAS RANG IN SICK AND THY HAVE JUST REALISED! SO NOONE CAN COME OUT AND THEY DONT NO WHAT PART WAS NEEDED!!! I HAD A WEEKS HOLIDAY WHICH WENT DOWN THE DRAIN BECAUSE OF THEM... BOILER STILL NOT SORTED YET...INSURANCE COMPANY HAVE ESCALATED THIS NOW AND ARE TRYING TO SORT IT OUT TODAY WITH A DIFFERENT SUPPLIER NOW.... Esure wre supposed to ring me back within 2 hours and didnt..so i rang back to b told the same thing tht the man is off sick and will b out the next day..tht if hes in...ESURE YOU CALL THIS SORTING THIS OUT..SO NOT HAPPY AT ALL WITH ESURE..SO STILL WAITING AND TOMMORO WIL B MY 6TH DAY WITH NO HOT WATER AND HEATING! WILL NOT BE INSURING WITH ESURE NEXT YEAR AFTER GETTING MESSED AROUND LIKE THIS!! DO NOT USE THIS COMPANY!!!!!!!”

Helpful Report

Posted 6 years ago

“I did not use them to long as I got a mobility car so did not need to keep them on. Though the time I was with them and the canceling was very easy and they where as helpful as they could be , so I have nothing but praise to say about this company”

Helpful Report

(Car Insurance) - Posted 6 years ago

“havnt made a claim with them but used them when broke down to help me with recovery company as didnt know who was with ...found them very very helpful in helping me sort things out”

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(Car Insurance) - Posted 6 years ago

“i havent had a problem with the company”

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(Car Insurance) - Posted 6 years ago

“Excellent Service”

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(Car Insurance) - Posted 6 years ago

“i cannot understand why ny cover is so expensive when i compare my premium with those of some of my friends”

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(Car Insurance) - Posted 6 years ago

“Shame you have to wait a life time to speak to someone who doesn’t want to know. Don’t forget it’s 5p a minute so the last to times I’ve rung has been 36 minutes and 31 minutes. To cancel a policy within a month cost me £123 plus another letter sent out asking for another £50. All in all an absolute nightmare of £170. Easy to buy but a nightmare to deal with. No common sense and a computer says no environment.”

Helpful Report

Posted 6 years ago

“Very good insurance company”

Helpful Report

(Car Insurance) - Posted 6 years ago

“Worst insurance company ever felt with. Do not give this company your credit or visa card details. Took unauthorized payments from bank account twice. Had to get refund from bank and had to change bank account to stop them taking more money. Rude patronising customer service don't respond to letters. Have got the financial ombudsman now involved. Xxxx avoid this company xxxxx”

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Posted 6 years ago

“Ok up to now . Haven’t had to make a claim with esure to date. Very helpful with enquires over the phone”

Helpful Report

(Car Insurance) - Posted 6 years ago

“A very good quality provider.”

Helpful Report

(Car Insurance) - Posted 6 years ago

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Esure is rated 3.4 based on 1,886 reviews