Esure Reviews

Name: Esure
Rating: 3.43

3.4 Rating 1,894 Reviews

61 %

of reviewers recommend Esure

Company Reviews

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Metrics

3.4

Based on 1,894 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5

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Esure 1 star review on 25th December 2024

Anonymous

Esure 1 star review on 16th September 2024

Paula

John Aitchison

Esure 1 star review on 26th January 2024

Vytas

Anonymous

Anonymous // 01/01/2019

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“Cannot get another policy to print with the same password or internet email. Otherwise a good provider”

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(Car Insurance) - Posted 6 years ago

“Everything”

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Posted 6 years ago

“Very good price and easy site to use”

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Posted 6 years ago

“Cheapest insurance I could get. Have not had to make a claim but they were helpful about the trip to France although I was taken aback by the cost of that”

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(Car Insurance) - Posted 6 years ago

“Excellent friendly service great for multicars and website reasonably easy to use. Great value. Impressed!”

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(Car Insurance) - Posted 6 years ago

“DO NOT, I REPEAT- DO NOT GO WITH THEM!!! I was Esure customer for 2 years. On 8th July 2018 my car was parked on a road while i was shopping and a drunk driver crushed/stopped in my car. Thankfully I was not in the car when this happened. It's been 5 and a half months since the accident and Esure hasn't closed the case yet because they haven't received money from the drunk driver's insurance! My insurance has to be renewed on 26.11.18- 4 days from today and i have signed up with a new insurance company. The new insurance company will charge me ridiculous amount on top of the original quote they gave me because according to the main insurance database i am at fault! I contacted Esure numerous times asking them to close the case because this is affecting me and i have to pay a lot more than what i am supposed to but they said they cant speed up the process and they will close the claim once they receive their money for the claim. I offered Esure to pay the extra cost to the new insurer but they refused! LET ME MENTION ONE MORE TIME THAT I HAD ABSOLUTELY NO FAULT FOR THE ACCIDENT AND I HAVE BEEN THEIR LOYAL CUSTOMER FOR 2 FULL YEARS! I will be taking this further- ombudsman and then court. I will not pay for someone else's mistakes and laziness! I have experienced a few nervous breakdowns while talking to them on the phone and i will make sure this is paid for! I will not sacrifice my health anymore for something i have 0 fault for and for organization which clearly don't care about their customers and most of their employees are too lazy to do their job properly. They love telling their customers they wouldn't be able to help! CUSTOMER SERVICE IS SOMETHING THEY KNOW NOTHING ABOUT! Horrible and dishonest! I am speechless!”

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Posted 6 years ago

“Forgot one of my Direct debit payments was due and Paul at the Manchester office was more than helpful. Still insured and great service throughout. If next years price is good will still be with them next year!”

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(Car Insurance) - Posted 6 years ago

“Very clear communication and easy online access to all documents.”

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(Car Insurance) - Posted 6 years ago

“.......”

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(Car Insurance) - Posted 6 years ago

“Great Customer service”

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(Car Insurance) - Posted 6 years ago

“Competitive prices, easy to deal, any queries I had were dealt with quickly, cannot fault them.”

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(Car Insurance) - Posted 6 years ago

“So easy. Everything needed for cover at a great price.”

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(Car Insurance) - Posted 6 years ago

“I have used e sure many times and never had any problems with them”

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(Car Insurance) - Posted 6 years ago

“Esure are always the cheapest prices and every year my policy goes down instead of up like most. Even had a accident and i had no problems getting pay out. I highly recommend.”

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Posted 6 years ago

“I havent had any problem with esure iwill always use them for my car”

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(Car Insurance) - Posted 6 years ago

“Good service.”

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(Car Insurance) - Posted 6 years ago

“Very efficient”

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(Car Insurance) - Posted 6 years ago

“They Do a good job”

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(Car Insurance) - Posted 6 years ago

“Its my 5th day without any hot water or heating due to this company...awful communication!!!!!!never pick up your calls!!!! My insurance company had used this company to sort out my boiler... Boiler went off.showing the code E10...taking my heating off..resulting in no hot water or heating.. have 2 young children at home. Rang insurance company Esure to someone to come out...they said they cant come out till the next day... Man came out on Tuesday morning..was here for 20 min said it needs a sensor...said it needs to b ordered.. not got bk to me...i ended up ringing insurance company who tried to get im touch with this company with no avail.. all my insurance company could say was thy have provionall booked u in fr 6pm but not confirmed..waited till 7pm noone rang or came..rang insurance company again hu tried to cntact company again no response again. Waited next day wednesday..phone call frm engineer saying will b here btween 12 and 2... he came out but as he put in the sensor..he popped the vessel in the boiler..so he said need a new one..he rang his office and was told they have the part..he told me as the part is from preston..he cant fit it today..will have to b tmro..but will let me know wat time... No contact again..rang insurance company again...thy tried to cntact company again..couldnt get through..then came bk to me thy havent had anything frm them but smeone will b out with u tmro around 11 but NOT CONFIRMED AGAIN!!! Waited next day 5th day not been told fr definate if anyone is coming... rang insurance company again and stressesd hw this is not acceptable..thy tried to contact them again...but noone answered... Said thy wud keep on trying and ring me bk.. Then Hooray!!! SOMEONE FRM KM SERVICES RANG BACK SAYING THE MAN WHO WAS SUPPOSED TO COME OUT HAS RANG IN SICK AND THY HAVE JUST REALISED! SO NOONE CAN COME OUT AND THEY DONT NO WHAT PART WAS NEEDED!!! I HAD A WEEKS HOLIDAY WHICH WENT DOWN THE DRAIN BECAUSE OF THEM... BOILER STILL NOT SORTED YET...INSURANCE COMPANY HAVE ESCALATED THIS NOW AND ARE TRYING TO SORT IT OUT TODAY WITH A DIFFERENT SUPPLIER NOW.... Esure wre supposed to ring me back within 2 hours and didnt..so i rang back to b told the same thing tht the man is off sick and will b out the next day..tht if hes in...ESURE YOU CALL THIS SORTING THIS OUT..SO NOT HAPPY AT ALL WITH ESURE..SO STILL WAITING AND TOMMORO WIL B MY 6TH DAY WITH NO HOT WATER AND HEATING! WILL NOT BE INSURING WITH ESURE NEXT YEAR AFTER GETTING MESSED AROUND LIKE THIS!! DO NOT USE THIS COMPANY!!!!!!!”

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Posted 6 years ago

“I did not use them to long as I got a mobility car so did not need to keep them on. Though the time I was with them and the canceling was very easy and they where as helpful as they could be , so I have nothing but praise to say about this company”

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(Car Insurance) - Posted 6 years ago

Esure is rated 3.4 based on 1,894 reviews