Esure Reviews

Name: Esure
Rating: 3.43

3.4 Rating 1,894 Reviews

61 %

of reviewers recommend Esure

Company Reviews

Questions

Metrics

3.4

Based on 1,894 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5

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Esure 1 star review on 25th December 2024

Anonymous

Esure 1 star review on 16th September 2024

Paula

John Aitchison

Esure 1 star review on 26th January 2024

Vytas

Anonymous

Anonymous // 01/01/2019

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“Very happy”

Helpful Report

(Car Insurance) - Posted 7 years ago

“They were the cheapest full stop”

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(Car Insurance) - Posted 7 years ago

“Exactly what it says on the tin. No problems.”

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(Car Insurance) - Posted 7 years ago

“Reasonably priced and policy covers use for commuting to and from place of work.”

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(Car Insurance) - Posted 7 years ago

“esure were very patient and reliable since I have taken out my policy.”

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(Car Insurance) - Posted 7 years ago

“Good to deal with. Simple and effective. Thanks”

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(Car Insurance) - Posted 7 years ago

“Using a comparison site and prompted to ‘go to provider’, wouldn’t load up my details. Esure website wouldn’t allow me to enter my employment details and unable to find my address. So gave up. Terrible, terrible service!!”

Helpful Report

Posted 7 years ago

“After being a loyal customer over the years and finally requiring multiple car insurance policies who else to call but esure. After all reassurance from the esure salesperson that my yearly premium increase was due to insuring multiple vechicles, which did make perfect sense to me. Did I then find out some months later when I went to amend my policy that one of the vechiles I believed to be legally insured was nothing of the sort! After several calls to esure to bottom out where the confusion was and still not receiving a satisfactory answer I cancelled the direct debit and policy. Oh but.....you are now due esure xyz fees for whatever. The polite individual I was in contact with from esure could easily see what had happened and where confusion had been, but unfortunately the bill and fees still laid with me. Even when I mentioned that due to this "mishap" I had been driving without insurance the response still was we want the end of contract early fees and what ever else you could think of. My take on that is good luck with those and I will argue the case. No fees no loyalty different insurer for life.”

Helpful Report

Posted 7 years ago

“Good and fast. Expect a bit lower price”

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(Car Insurance) - Posted 7 years ago

“My wife is currently with Esure (for now) and back in 2015 she had an accident where a van cut across her on a roundabout and damaged her car as well as injuring my wife. My wife explained to Esure that she wasn't at fault and provided Esure with all the information they required. As the guilty party insuranc did not respond to Esure within the timescale, they (Esure) automatically put the claim down as a 50/50 resulting in my wifes monthly premiums rocketing through no fault of her own. There was no communication made to my wife regards this and we found out due to noticing the monthly payments as she didn't receive any renewal documents. My wife did question this and as usual to date, no return communication made to my wife. Terrible support to their own paying customers.”

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Posted 7 years ago

“My policy goes up every year even tho I have not made a claim so I take it the no claim bonus is a load of rubbish”

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(Car Insurance) - Posted 7 years ago

“Bought esure insurance when bought a car on a provisional licence, told them sitting test in a few months, when passed test called and they wanted to charge 250 pounds admin cost to change policy. Asked why they did not tell there would be a high admin cost when they were informed that obviously I was going to sit driving test, they said they cannot advise and people do not necessarily sit a driving test but stay on a provisional licence.. How ridiculous. Put in a complaint but cannot drive until resolution.”

Helpful Report

Posted 7 years ago

“I was involved in an accident April this year the other party admitted fault from the start and the case was closed without dispute. My car was repaired to an excellent standard by Mackenzie body shop and I was happy with the resolve. In august my renewal came through with a 50% increase on my premiums and the only answer I was given when I phoned up and asked was "Because you've had an accident you're more likely to have another one" So how much did it cost you Esure? Oh yes nothing as it was covered by the other party's insurer Here is something everyone would like to hear the other persons insurance went up by around 30% after they admitted full responsibility after the incident was resolved their insurer "Sheila's wheels" My insurer "Esure" said the case was closed as not my fault and my no claims will not be affected. But on renewal my premiums went up by 50% Sheila's wheels up by 30% when your at fault? Esure premiums up by 50% when not at fault? Will I be renewing with Esure again "that's a big absolutely NO!!!"”

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Posted 7 years ago

“Don't use them. Gave us a van for a courtesy car. Then made us chase it up with the rental company. Sad there would be no disruption to our life but have lost 2 days, missed appointments and child's football presentation because of them. They don't know what customer service is. Shocking”

Helpful Report

Posted 7 years ago

“Very efficient”

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(Car Insurance) - Posted 7 years ago

“Good, and well spoken staff,. I have no complaints at all. All good.................................................................”

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(Car Insurance) - Posted 7 years ago

“Fast, reliable and very good quality”

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(Home Insurance) - Posted 7 years ago

“Terrible service. they might be cheap, but at the end you might pay more as if you make claim they are unable to solve even if you have a report in your favour from the police. don't use them!”

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Posted 7 years ago

“fantastic customer service from the esure team, I s[poke to Zara 9scottish) on the phone this morning who made an immediate amendment to my policy to ensure I was fully covered. thanks Zara. carol”

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Posted 7 years ago

“Nice and cheap”

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(Car Insurance) - Posted 7 years ago

Esure is rated 3.4 based on 1,894 reviews