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Esure Reviews

3.4 Rating 1,894 Reviews
61 %
of reviewers recommend Esure
3.4
Based on 1,894 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Postal Service
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.4 out of 5

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Esure 1 star review on 25th December 2024
Anonymous
Esure 1 star review on 25th December 2024
Anonymous
Esure 1 star review on 16th September 2024
Paula
Esure 1 star review on 16th June 2024
John Aitchison
Esure 1 star review on 16th June 2024
John Aitchison
Esure 1 star review on 16th June 2024
John Aitchison
Esure 1 star review on 26th January 2024
Vytas
5
Anonymous
Anonymous  // 01/01/2019
My renewal insisted I have a burglar alarm as my contents are down at almost £100,00! I informed then that he figure was wildly incorect & that I am just an average householder with average contents. Despite this they refused to insure me without me installing a costly & unwanted burglar alarm. I was put on hold for nearly 40 minutes & then got cut off before I was told this. I have now cancelled the renewal! I will never go through Esure again. Very unprofessional handled, very unfriendly.
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Posted 3 years ago
Sent me today email telling me they had cancelled my car insurance a week ago so I've been uninsured. The email a week ago telling me to take action didn't have my name or insurance policy number on so I thought was scam email. Not a professional company and they can go run and jump for any outstanding balance
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Posted 3 years ago
Quick easy purchase
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Posted 3 years ago
easy to get insured with no problems and it was a good quote
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(Car Insurance) - Posted 3 years ago
had insurance off them in the past,never needed it
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(Home Insurance) - Posted 3 years ago
esure is a very good insurance company, i have been using them since 2013. i have made claims with them, the accidents were not my fault but esure was there to help me. Although , i am leaving them this month, this is because the insurance premium keeps going up and i think it is intentional. They know i always forget to check for cheaper quotes every year, i am on autorenewal so they pretend they dont know they were supposed to send new quotes for the the new year at least 30 days before the expiry. i always find out about my renewal late so i always had no choice than to just go with the auto renewal. This year, i pulled a fast one on them and i am going with another insurance that is £450 cheaper.
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Posted 3 years ago
I submitted a claim for flood damage to my property 4 weeks ago and esure passed by case onto Sedgwick who are absolutely awful. They didn't process my claim initially, then the loss adjustor was off sick the second loss adjustor did not include 2 of my carpets the main part of my claim. He lied saying that my lounge carpet was to be cleaned, when he had written that it had to be dry cleaned. I know this because an inexperienced call handler read his report to me. when I lodged a formal complaint I was advised that they would get someone else to examine my carpets. No one contacted me. They have offered me a cash settlement which no where near covers the damage, I refused. I'm still waiting for my case manager to contact me 4 weeks later. They refused to lift my hall laminate despite the manufacturer stating that it needs to be lifted. I have started communicating by email and not phoning as they never get back to me and I will have documentation of all my communications should I need to contact the ombudsman.
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Posted 3 years ago
very easy to work with them. they are also very patience!
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(Car Insurance) - Posted 3 years ago
Good so far smooth sailing
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Posted 3 years ago
Overview Reviews About esure esure Reviews 14,590 • Great 4.2 In the Insurance agency category www.e sure.com Asking for reviews Verified additional company details See business transparency Reviews 14,590 Excellent 65% Great 13% Average 4% Poor 3% Bad 15% Filter by: All reviewspriceesureserviceinsurancepolicycar insurancecompanycarquoteyear Search reviews Mel Smith 1 review Updated 21 minutes ago Unprofessional & incompetent Avoid this company at all costs. Even their own staff will blame each other and tell you they've received many complaints about their service for car insurance and will complain about each others conduct. They'll even give you names. Heaven help you if you get through to the Scottish office. Manchester are apparently much better at handling things- by their accounts! My claim has been dragged out due to incompetent staff booking an engineer for the following month instead of the current one, to access my car. They base their estimations on their own calculations and not current market value and don't forget, they'll take off your excess and you'll be left with peanuts. Additionally, and maybe all companies now do this, and don't actually look at your car in their collection depo. Just 40 additional photos that they take themselves. They don't actually have the time or staff to see your car for real. If you're lucky, you'll get a hire car. Unlucky if it has to be returned before they've processed your claim and when you need a car to pick up another vehicle you've just bought, and worse, don't have the money when you need it to put towards a new one. And what company in this day and age issues cheques? So add on an extra week from when they post a cheque to you to when it can be cashed and in your account. Since they have changed their minds about sending my cheque recorded delivery the next day, I will have to wait a further 2 weeks. I can't get through on the phone, I can't even make a complaint. For your own sanity and peace of mind, shop elsewhere. I've been driving for over 20 years and never had so much bad service from an insurance company. I can highly recommend Direct line. I'd even be happy to pay more, knowing I'll get a decent service. Glad their recorded message told me the other companies that are under their "umbrella" so I can be sure not to insure with them,either- Sheila's wheels being one of them. I'd rather pay a bit more for insurance with a better company than the incompetence that is ensure. NO STARS
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Posted 3 years ago
Will see how much my renewal price is when it's due
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(Car Insurance) - Posted 3 years ago
Brilliant website easy to use to view your documents and a live chat that sorts any enquiries you need sorted.
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Posted 3 years ago
I receive a quote that at first look to be very good but it only covered fully comprehensive and breakdown where as other companies have a more competitive cover offer!
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(Car Insurance) - Posted 3 years ago
So easy to do and no sales men trying to sell you stuff you don’t need
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(Car Insurance) - Posted 3 years ago
I am currently dealing on a claim with esure and I tell you, it is the worst service I have ever received from a service provider. Following an accident 3 weeks ago, I spent over an hour trying to speak to someone on the phone, subsequently, I completed an online claim on the day of the accident. Till today, no one as called from esure as courtesy. I finally found out on Friday, that they had decided that the fault was mine, despite detailing the information in the form, despite mentioning the other driver had claimed fault, and despite claiming the had not received all the original details. As of Friday 29 October, they had not contacted the other drivers insurance. I have sent numerous emails, no all backs. I am now in a situation where I don’t have a car as my car is currently being fixed and they are unable to provide me with a courtesy car. It just shows that affordable insurance isn’t always great. The service has been ….., I’m speechless really!
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Posted 3 years ago
If you don't have nothing to do with your time doing your policy with them. I've just been asked to pay over £400 to cancel my policy. I had a claim a few months ago due to a cat stolen. I waited a few weeks to have it resolved after long time lost on phone and reviews. Now I need to loose more time to cancel the policy. I will try to create awareness about this all over as this situation creates a lot of stress and I don't want anyone to have the same experience.
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Posted 3 years ago
Easy, quick and simple to deal with never flaffed about like the usual insurance company does
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(Car Insurance) - Posted 3 years ago
Very easy to use and very efficient
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(Car Insurance) - Posted 3 years ago
Excellent service with a great product, have used many times and always been the business
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Posted 3 years ago
Easy process
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Posted 3 years ago
Esure is rated 3.4 based on 1,894 reviews