Esure Reviews

Name: Esure
Rating: 3.44

3.4 Rating 1,886 Reviews

61 %

of reviewers recommend Esure

Company Reviews

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Metrics

3.4

Based on 1,886 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5

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Esure 1 star review on 16th September 2024

Paula

John Aitchison

Esure 1 star review on 26th January 2024

Vytas

Esure 1 star review on 16th December 2023

Anonymous

Anonymous // 01/01/2019

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“Overview Reviews About esure esure Reviews 14,590 • Great 4.2 In the Insurance agency category www.e sure.com Asking for reviews Verified additional company details See business transparency Reviews 14,590 Excellent 65% Great 13% Average 4% Poor 3% Bad 15% Filter by: All reviewspriceesureserviceinsurancepolicycar insurancecompanycarquoteyear Search reviews Mel Smith 1 review Updated 21 minutes ago Unprofessional & incompetent Avoid this company at all costs. Even their own staff will blame each other and tell you they've received many complaints about their service for car insurance and will complain about each others conduct. They'll even give you names. Heaven help you if you get through to the Scottish office. Manchester are apparently much better at handling things- by their accounts! My claim has been dragged out due to incompetent staff booking an engineer for the following month instead of the current one, to access my car. They base their estimations on their own calculations and not current market value and don't forget, they'll take off your excess and you'll be left with peanuts. Additionally, and maybe all companies now do this, and don't actually look at your car in their collection depo. Just 40 additional photos that they take themselves. They don't actually have the time or staff to see your car for real. If you're lucky, you'll get a hire car. Unlucky if it has to be returned before they've processed your claim and when you need a car to pick up another vehicle you've just bought, and worse, don't have the money when you need it to put towards a new one. And what company in this day and age issues cheques? So add on an extra week from when they post a cheque to you to when it can be cashed and in your account. Since they have changed their minds about sending my cheque recorded delivery the next day, I will have to wait a further 2 weeks. I can't get through on the phone, I can't even make a complaint. For your own sanity and peace of mind, shop elsewhere. I've been driving for over 20 years and never had so much bad service from an insurance company. I can highly recommend Direct line. I'd even be happy to pay more, knowing I'll get a decent service. Glad their recorded message told me the other companies that are under their "umbrella" so I can be sure not to insure with them,either- Sheila's wheels being one of them. I'd rather pay a bit more for insurance with a better company than the incompetence that is ensure. NO STARS”

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Posted 3 years ago

“Will see how much my renewal price is when it's due”

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(Car Insurance) - Posted 3 years ago

“Brilliant website easy to use to view your documents and a live chat that sorts any enquiries you need sorted.”

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Posted 3 years ago

“I receive a quote that at first look to be very good but it only covered fully comprehensive and breakdown where as other companies have a more competitive cover offer!”

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(Car Insurance) - Posted 3 years ago

“So easy to do and no sales men trying to sell you stuff you don’t need”

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(Car Insurance) - Posted 3 years ago

“I am currently dealing on a claim with esure and I tell you, it is the worst service I have ever received from a service provider. Following an accident 3 weeks ago, I spent over an hour trying to speak to someone on the phone, subsequently, I completed an online claim on the day of the accident. Till today, no one as called from esure as courtesy. I finally found out on Friday, that they had decided that the fault was mine, despite detailing the information in the form, despite mentioning the other driver had claimed fault, and despite claiming the had not received all the original details. As of Friday 29 October, they had not contacted the other drivers insurance. I have sent numerous emails, no all backs. I am now in a situation where I don’t have a car as my car is currently being fixed and they are unable to provide me with a courtesy car. It just shows that affordable insurance isn’t always great. The service has been ….., I’m speechless really!”

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Posted 3 years ago

“If you don't have nothing to do with your time doing your policy with them. I've just been asked to pay over £400 to cancel my policy. I had a claim a few months ago due to a cat stolen. I waited a few weeks to have it resolved after long time lost on phone and reviews. Now I need to loose more time to cancel the policy. I will try to create awareness about this all over as this situation creates a lot of stress and I don't want anyone to have the same experience.”

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Posted 3 years ago

“Easy, quick and simple to deal with never flaffed about like the usual insurance company does”

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(Car Insurance) - Posted 3 years ago

“Very easy to use and very efficient”

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(Car Insurance) - Posted 3 years ago

“Excellent service with a great product, have used many times and always been the business”

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Posted 3 years ago

“Easy process”

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Posted 3 years ago

“didn't get a policy so we don't know if we have roadside cover”

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(Car Insurance) - Posted 3 years ago

“I will never use this insurance company again. They renewed my car insurance after I phoned to cancel. Now I have a invoice for £57.31 plus if I don't pay it they will transfer my debt to a debt collecting company. There is absolutely nothing decent or respectable about this company they are just money grapping cheats.”

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Posted 3 years ago

“Good company to deal with”

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(Car Insurance) - Posted 3 years ago

“Very good service and excellent price”

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Posted 3 years ago

“Easy to buy (although Go Compare really helped with that) and really happy with the cost of the insurance. Not needed to make a claim and hoping not to so not tested that element!”

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(Home Insurance) - Posted 3 years ago

“Very good”

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(Car Insurance) - Posted 3 years ago

“Easy to contact them. Resolving issues very fast! Great people! Thank You!”

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Posted 3 years ago

“Very easy communication, kept us informed when required”

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(Car Insurance) - Posted 3 years ago

“Found them very cheap compared to most companies”

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(Car Insurance) - Posted 3 years ago

Esure is rated 3.4 based on 1,886 reviews