Esure Reviews

Name: Esure
Rating: 3.42

3.4 Rating 1,909 Reviews

61 %

of reviewers recommend Esure

Company Reviews

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Metrics

3.4

Based on 1,909 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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Esure 1 star review on 25th December 2024

Anonymous

Esure 1 star review on 16th September 2024

Paula

John Aitchison

Esure 1 star review on 26th January 2024

Vytas

Anonymous

Anonymous // 01/01/2019

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“Quick response. Very good customer service. Good understanding to to online service”

Helpful Report

(Car Insurance) - Posted 3 years ago

“They are happy to take your money but refuse to actually provide the service you pay for! I have been driving for 20 years and never made a claim in my life. My car was recently damaged during a bad storm with a rear window put through, cosmetic damage down the side of the car due to a falling tree and electrical damage of an as yet undiagnosed nature. After doing some research the electrical damage appears to have been caused by water ingress somewhere and after a few calls around was shaping up to be very expensive to have fixed, so I thought I would go through these clowns to have all the damage fixed in one go. After all that's what we pay for insurance for correct? So far they have had my car for 3 weeks and they are now refusing to fix or even diagnose the electrical fault or the cosmetic damage, arguing with me that they could not possibly have been caused by the falling tree or the storm! They where very happy to pay to have my entire roof repainted however, despite me not noticing any damage to the roof at all and certainly not reporting this. After arguing with a person over the phone who spoke to me like I was a child and basically calling me a liar, we are at a stage where they are telling me that it is my responsibility to have the electrical damage diagnosed and proven to be caused by the storm, and they are flat out refusing to repair the cosmetic damage caused by the falling tree! So basically I just had to pay £300 excess to have a rear window replaced, which I could have had replaced for £100 excess, and my roof repainted despite not even asking for this! My car is going to be returned to me next week, almost 4 weeks after having it collected, with the cosmetic damage that I actually reported and the electrical damage undiagnosed and not repaired... Avoid these absolute con artists at all costs. I shall be cancelling my policy with them at the end of this months payment.”

Helpful Report

Posted 3 years ago

“Worst customer service ever. Staff need training as to what their claim process is. I've waited nearly 2 months an I am no further forward. Staff members are rude despite their ineffective service.”

Helpful Report

Posted 3 years ago

“Have Claim pending were supposed to organise a courtesy car for me and have mine collected still waiting for the phone call! Also please send me details for me to claim my excess back once this is sorted”

Helpful Report

(Car Insurance) - Posted 3 years ago

“Very easy and explanatory to get car insurance”

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Posted 3 years ago

“Esure was the Cheapest”

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(Car Insurance) - Posted 3 years ago

“I think I will stay with them as I am very pleased with esure”

Helpful Report

(Car Insurance) - Posted 3 years ago

“Poor communication, new renewed quote was well over what shold of been after being loyal”

Helpful Report

Posted 3 years ago

“Hi. Ensure was the best price for insurance at my renewal date. And a well known insurance company. So it was a no brainer to purchase their insurance..”

Helpful Report

(Car Insurance) - Posted 3 years ago

“Very easy to talk too”

Helpful Report

(Car Insurance) - Posted 3 years ago

“No customer service. Put in a claim for a car accident (not my fault) have heard absolutely nothing, no updates. It seems to be me chasing them for updates. Finally recieved an email today where they have taken excess from my own policy when I’m sure if I’m not to blame the other drivers insurance should be paying for this? I also have a courtesy car through Esure and now am sitting on hold (50mins so far) waiting to speak to someone to get some clarity as to why my excess has been taken and to ensure the courtesy car payments are covered by the other persons insurance Get it together Esure. Quite a shame as I’ve been with them a while. Unfortunately they’ve failed at the most important part”

Helpful Report

Posted 3 years ago

“Gave me more than I wanted”

Helpful Report

(Car Insurance) - Posted 3 years ago

“Easy to sort spot on”

Helpful Report

(Car Insurance) - Posted 3 years ago

“Car accident not at fault dealt with quickly and expertly”

Helpful Report

Posted 3 years ago

“My renewal insisted I have a burglar alarm as my contents are down at almost £100,00! I informed then that he figure was wildly incorect & that I am just an average householder with average contents. Despite this they refused to insure me without me installing a costly & unwanted burglar alarm. I was put on hold for nearly 40 minutes & then got cut off before I was told this. I have now cancelled the renewal! I will never go through Esure again. Very unprofessional handled, very unfriendly.”

Helpful Report

Posted 3 years ago

“Sent me today email telling me they had cancelled my car insurance a week ago so I've been uninsured. The email a week ago telling me to take action didn't have my name or insurance policy number on so I thought was scam email. Not a professional company and they can go run and jump for any outstanding balance”

Helpful Report

Posted 3 years ago

“Quick easy purchase”

Helpful Report

Posted 3 years ago

“easy to get insured with no problems and it was a good quote”

Helpful Report

(Car Insurance) - Posted 3 years ago

“had insurance off them in the past,never needed it”

Helpful Report

(Home Insurance) - Posted 3 years ago

“esure is a very good insurance company, i have been using them since 2013. i have made claims with them, the accidents were not my fault but esure was there to help me. Although , i am leaving them this month, this is because the insurance premium keeps going up and i think it is intentional. They know i always forget to check for cheaper quotes every year, i am on autorenewal so they pretend they dont know they were supposed to send new quotes for the the new year at least 30 days before the expiry. i always find out about my renewal late so i always had no choice than to just go with the auto renewal. This year, i pulled a fast one on them and i am going with another insurance that is £450 cheaper.”

Helpful Report

Posted 3 years ago

Esure is rated 3.4 based on 1,909 reviews