Esure Reviews

Name: Esure
Rating: 3.43

3.4 Rating 1,894 Reviews

61 %

of reviewers recommend Esure

Company Reviews

Questions

Metrics

3.4

Based on 1,894 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5

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Esure 1 star review on 25th December 2024

Anonymous

Esure 1 star review on 16th September 2024

Paula

John Aitchison

Esure 1 star review on 26th January 2024

Vytas

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I cannot fault ensure for their efficiency, excellent customer service and friendly attitude. This in addition to being very competitively priced. I would be happy to recommend them to anyone.”

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(Car Insurance) - Posted 3 years ago

“Prompt response”

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(Car Insurance) - Posted 3 years ago

“They caused an admin error which I had to pay to correct. I had been with them for a number of years and had documentation proving they had the details correct before but recent documents were incorrect. Due to time constraints, I ended up paying to correct the record.”

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Posted 3 years ago

“If the price is right next year then will renew”

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(Car Insurance) - Posted 3 years ago

“I have my car insurance from esure it's very cheap with all facilities”

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Posted 3 years ago

“Not very helpful with renewing my car insurance”

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Posted 3 years ago

“Do not use this company!!!! Charge £35 to cancel policy, keep you waiting on the phone for 10 minutes listening to a recording of what they can sell you. Terrible company and thieves”

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Posted 3 years ago

“Very helpful in resolving my challenge and carried out the adjustments required. Thank you.”

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(Car Insurance) - Posted 3 years ago

“Thanks to Nathan for sorting renewal quote out for me tonight 16.09.2021 Great customer service.Once again thank you”

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Posted 3 years ago

“Very bad service at all, never recommend to anyone to going with this cheating insurance.”

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Posted 3 years ago

“Best move I have done.”

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(Car Insurance) - Posted 3 years ago

“If I was to tell any future customer about Esure home or car insurance I would tell them never go with Esure insurance they are the worst insurance I have been with I am 65 and had many insurances over the years but Esure just don’t pay out”

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Posted 3 years ago

“No problems at all with this company”

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(Car Insurance) - Posted 3 years ago

“went on a comparison website for renewal. called Esure to renewat the new price as i was alredy a customer as the sute gave me cheaper price than they had quoted me themselves. thought everthing was set up ready to go with my new price and cheaper installments at a charge of £27 which i though was to change policy as i had just got anew car on the same day i was renewing. only to get a default notice through the post around a week later saying my DD had been cancelled and the now £28 hadnt been paid. i Called Esure to find out what was going on annoyed that i had a default notice, who then told me there was no record of a default notice( even though i recieved it in the post) and my insurance was now £400 dearer than the renewal that i had agreed to as no one had put through my request for the comparison site deal and was also £200 more than their renewal they had given me themselves. of couse i have cancelled with them and going elswhere but due to the Default notice may have to pay in full and loose my intitlement to installments. Unless of course i stay with them to pay with instalments at a very high price. WHAT IS GOING ON ESURE PLAYING DIRTY.”

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Posted 3 years ago

“Spent three days trying to get through to speak to advisor and spent hours each day on hold . If this is what customer service is like trying to renew a policy I dread to think what they are like to deal with if you need to make a claim. Really disappointing . Will be looking elsewhere to renew my car insurance”

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Posted 3 years ago

“Nothing to add”

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(Home Insurance) - Posted 3 years ago

“Away for the bank holiday weekend, had a an accident. So contacted Esure, to get assistance in recovering our car situation however they could not help us, did not provide us with roadside assistance, could not get through to customer services after several times of trying continuously being cut off. In an emergency this is disgusting service, being stuck roadside with family and baby, they were useless. Called again the following day and then being told that they could not provide me with a courtesy car is disgraceful, away from home no other transport and they could not provide me with the service that i expected after paying money to them to be covered in this kind of situation. For the rest of the public paying them money, dont because in your time of need they wont be there to support you!”

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Posted 3 years ago

“Do not take a policy with esure - after my experience having had a car accident and the insurance company did not provide me any help on accident, all they say on 24hr helpline number that we will connect you to department after that phone line off. I was away from my house on holidays with my baby and family. Our insurance company were disgraceful in there service, they did not answer there phone after the accident. They did not provide assistance. Speaking with them on phone now they can’t even provide us a car to carry on our journey. In my agreement all accident services, courtesy car etc are included”

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Posted 3 years ago

“Easy to deal with and excellent on price.”

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(Car Insurance) - Posted 3 years ago

“Home insurance is a complete waste of time and money . Stay well clear.”

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Posted 3 years ago

Esure is rated 3.4 based on 1,894 reviews