Esure Reviews

Name: Esure
Rating: 3.43

3.4 Rating 1,894 Reviews

61 %

of reviewers recommend Esure

Company Reviews

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Metrics

3.4

Based on 1,894 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5

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Esure 1 star review on 25th December 2024

Anonymous

Esure 1 star review on 16th September 2024

Paula

John Aitchison

Esure 1 star review on 26th January 2024

Vytas

Anonymous

Anonymous // 01/01/2019

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“xx”

Helpful Report

(Car Insurance) - Posted 5 years ago

“They take money from my bank & a 2 week later they said my account is close for dacument. That already i sent. I lose my £76 for 2 week. Worths service”

Helpful Report

Posted 5 years ago

“They take money from my bank & a 2 week later they said my account is close for dacument. That already i sent. I lose my £76 for 2 week. Worths service”

Helpful Report

Posted 5 years ago

“NEVER USE THIS COMPANY Most awful company, refuse to pay out on claim and meant to be returning my car back to me. They have move it twice from different salvage yards where it's meant to be stored.”

Helpful Report

Posted 5 years ago

“SOLD MY CAR WITHOUT MY CONSENT Yes unbelievably I was involved in an accident which was not my fault and even though the damage to my car wasn't major my car was written off. All of which I had no problem with. However I rang and spoke with esure to explain that I would be keeping my car to fix the damage myself. I said this to a number of staff over the course of a week all of which told me that this was fine and that my car would be ready to collect soon but I would receive a phone call to let me know once it was ready. I hadn't heard anything for a few days so decided to give them a call to see when I could return my loan car and collect my car. I was told that I could go and collect my car that same day. I dropped off my loan car and called the body work company where I was told my car would be ready for collection. I explained I was on my way to collect my car only to be told that my car had already been taken away and sold at auction along with all my stuff inside. Not only did they sell my car without my consent but sold it along with paperwork and other personal belongings . When I rang esure they said they would investigate what had happened but I didn't recieve a response until a number of WEEKS later (I called alot in this time only to be told that I would have to wait for a response) When I finally did receive a response in the form of an email they did admit that it was their fault and that they had indeed sold my car without my consent and this was 'unfortunate however they had learn't from their mistake and it has been highlighted to the relevant areas of the business to stop this from happening again.' Therefore my misfortune became a lesson for their staff on how not to do their jobs -how wonderful so glad I was able to help !!!!! 😤. I was informed that £300 was deemed to be a sufficient amount for my inconvenience. I am now without a car as well as out of pocket . The fact that this can even happen is an absolute joke but their response is even more insulting. I have taken my complaint to the financial ombudsman.”

Helpful Report

Posted 5 years ago

“Brilliant I couldn’t ask for a better company I’ve never had a problem with them x”

Helpful Report

(Car Insurance) - Posted 5 years ago

“Took out Windscreen /Glass Cover as part of my car insurance policy , but when my glass roof gets damaged , oh sorry that's not covered ! if my car roof had been damaged ,it would be covered as a body panel , so why not my fixed glass roof , might as well leave & get covered somewhere else , oh we'll charge you again ! for leaving !”

Helpful Report

Posted 5 years ago

“Claim for accident underway. Not sure whats happening. Seperate claim for windscreen. No response yet”

Helpful Report

(Car Insurance) - Posted 5 years ago

“Great price and excellent service”

Helpful Report

Posted 5 years ago

“Wouldn't waste your time. They'll accept your policy and take your deposit then 2 days later cancel your policy because of an error on your part and leave you without insurance or the deposit to find a new policy. I will never use them again”

Helpful Report

Posted 5 years ago

“Excellent company,highly recommended,staff friendly and professional,go the extra mile to help their customers,I'll always stay with esure ,very happy customer,keep up the good work”

Helpful Report

Posted 5 years ago

“OK until you have to claim - then watch out! Had my wife's jewelry on all risks and named items but when an item lost on holiday they decided it was not covered.”

Helpful Report

Posted 5 years ago

“No issues, good service”

Helpful Report

(Car Insurance) - Posted 5 years ago

“THE STAFF WERE VERY EASY TO TALK TO AND UNDERSTAND.NO PROBLEM SENDING PAPER WORK OR RECEIVING POLICY ON LINE.”

Helpful Report

(Car Insurance) - Posted 5 years ago

“THE WORST COMPANY EVER! Complete villains. Rude obnoxious rough Glasgow accented customer services. This company behaves with impunity and utter contempt towards its customers . I was hit by a bus in the rear and this rubbish company sought only to penalise me?? How it remains in business is unbelievable!”

Helpful Report

Posted 5 years ago

“It was not explained that I had a £300. Excess until I tried to make a claim so it would have been a waste of time making the claim I won’t be renewing with esure .”

Helpful Report

(Home Insurance) - Posted 5 years ago

“Excellent service”

Helpful Report

(Car Insurance) - Posted 5 years ago

“They are disgusting company They allowed me to drive around for 19 days with out informing I had no insurance and they had cancelled my Policy Once they informed me they wanted extra 65 a month as they claimed I am a inexperienced driver as my 9 years no claims bonus wasn’t valid because someone hit me lol Well my new insurance is 44 a month and yet u wanted 158 robbing scumbags”

Helpful Report

Posted 5 years ago

“No I didn't calem”

Helpful Report

(Car Insurance) - Posted 5 years ago

“I had my previous car insurance with them however, they quoted a lot more this time and weren't in a position to budge”

Helpful Report

Posted 5 years ago

Esure is rated 3.4 based on 1,894 reviews