Esure Reviews

3.4 Rating 1,886 Reviews

61 %

of reviewers recommend Esure

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3.4

Based on 1,886 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5

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Esure 1 star review on 16th September 2024

Paula

John Aitchison

Esure 1 star review on 26th January 2024

Vytas

Esure 1 star review on 16th December 2023

Anonymous

Anonymous // 01/01/2019

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“"Easy to take out the policy Documents are stored in an online easy to use portal\r\nHopefully never need to claim and thats the only time you find out how good your insurer is "”

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(Car Insurance) - Posted 2 years ago

“0verpriced increased price hikes over 3 years the last price increase been by 25% I eventually got motivated to look at other companies. I found a far superior policy which included fully comp instead of the party also included a courtesy car and breakdown cover this price was £260 compared to esure quotes of 520 for third party fire and theft absolutely disgusting”

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Posted 2 years ago

“Very good price, great correspondence”

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Posted 2 years ago

“"Sorted"”

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(Car Insurance) - Posted 2 years ago

“"Pleased with communications received hopefully do not have to make a claim in the future"”

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(Car Insurance) - Posted 2 years ago

“Delighted with product and at a very good price.”

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Posted 2 years ago

“A bit pricy but good”

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Posted 2 years ago

“"Absolutely awful company. Dreadful customer service.\r\nThey use a garage network that is incompetent at even the most basics of admin and logistics. They made no inquiries at all about the availability of parts for 6 weeks, then blamed BREXIT and the war in Ukraine for delaying my repairs. The cause was the repair company doing NOTHING to enquire about parts for 6 weeks.\r\nEsure actually defend this as acceptable, with one esure employee who was handling my complaint describing 2 months waiting for car repairs as \"fantastic\". It makes me seriously wonder about the company ethos and the sort of people they employ.\r\nPlease avoid the company."”

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(Car Insurance) - Posted 2 years ago

“Very good and easy to navigate”

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Posted 2 years ago

“Terrible company, same can be said for their partner Rye Street Group who returned my vehicle with multiple faults including engine, heating/fan & oil and took no responsibility. Vehicle left my property with none of these faults present which was verified by the picture taken by the collect driver. Left with a car I can’t use following excess payment Avoid at all costs”

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Posted 2 years ago

“Worst ever”

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Posted 2 years ago

“My experience with Esure for the last 4 years have been good, I was satisfied when renewaling my car insurance helping me wirh the cheapest quotes.”

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Posted 2 years ago

“"I have only been with Esure since last November 2021, so have nothing to review yet."”

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(Car Insurance) - Posted 2 years ago

“Avoid this insurer at all costs - they are dodgy as! Our BMW recently had its catalytic converter stolen. We reported this to the police, then made a claim with Esure. Having the converter removed deemed the car undrivable, therefore the car sat in its parked spot on the street until they collected it for assessment. During this time, the side of the car facing the road was not visible to us - thus any new damage there wasn't noticed. Two or three days later, when someone from ESure came to collect the car, we noticed someone had swiped it down the road-facing side. We're not sure how this happened - whether it was at the same time as the theft, or due to someone on the street subsequently sideswiping it (possible, as our street gets busy in the mornings). The police also didn't make note of this damage when they initially inspected the car following the converter theft - I'm sure they would have included this in their report if it was there (though it was late at night and it's possible they missed it). My husband reported this new damage to Esure and explained the situation. He was advised by Kieran on 4th July that this damage would be added to our claim. (Esure has have a recording of this advice.) We later received a call from ESure saying their estimated market value of our car was £2890 (!), and the cost of the repairs would be £2223. On this basis, they deemed the car a total loss. We were unsure how Esure arrived at this market valuation? Previously, they valued the car at £4853. It was in very good bodily condition: a few paint chips and scratches on trims of bumpers (all superficial), as well as a cracked panel over the front left wheel. We pressed Esure on why there was now such a dramatic reduction in our car's value?? Following that call (and because we believe they initially mistakenly deducted the cost of the catalytic converter repairs from the new car value!!!) they upped the car's market valuation to max £3800. The reason? The NEW sideswipe damage was categorised by them as PREVIOUS DAMAGE, so they therefore deducted that repair cost from the new car value! Doing this is illegal according to the financial ombudsman's website. (Also, if it was pre-existing damage as they insinuated, there was no reason for us not to report it to them beforehand as we were already covered for this kind of damage!) Second, I challenged Esure that the new valuation they'd assigned meant, as per the wording of their contract, the car was no longer a total loss (new value of £3800 vs repairs of £2200). Given I couldn't replace my car for the new market value they'd offered, I instructed them to please fix the car. Ian from the engineers team insisted that no, they weren't prepared to do this, because Esure had already decided the car was a total loss based on the first valuation! He also insisted that Esure had behaved legally... Come on guys - you don't have a leg to stand on here. Both your policy wording, as well as voice recordings between Kieran and my husband on 4/7 will attest to this. This case will be a no-brainer for the ombudsman. Will update gere again as this case goes forward. TL;DR: AVOID AVOID AVOID, this insurer is shonky as hell. Zero stars if I could.”

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Posted 2 years ago

“"No problems easy set up great price."”

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(Car Insurance) - Posted 2 years ago

“I had my catalytic converter stolen this morning. My initial contact with esure was a little unsettling, but the problem was quickly and professionally sorted out and I’m really pleased with the service so far.”

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Posted 2 years ago

“Esure provide no way to stop their cheeky autonewal. Phoned help line, after 30 mins cut off.”

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Posted 2 years ago

“"No problems. Info not too much in gobbledegook! Unless the premium goes up a lot I shall renew as changing insurers is a p in the a for someone my age!"”

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(Car Insurance) - Posted 2 years ago

“"My particular claim has been a breeze so far as it was a non fault claim. I now just need to find out if all costs were recovered as I had to declare this when recently renewing my motorcycle insurance. "”

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(Car Insurance) - Posted 2 years ago

“"what can i say, not alot because everything is on line nowadays, have not had any communication. "”

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(Car Insurance) - Posted 2 years ago

Esure is rated 3.4 based on 1,886 reviews