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Esure Reviews

3.4 Rating 1,894 Reviews
61 %
of reviewers recommend Esure
3.4
Based on 1,894 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Postal Service
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.4 out of 5

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Esure 1 star review on 25th December 2024
Anonymous
Esure 1 star review on 25th December 2024
Anonymous
Esure 1 star review on 16th September 2024
Paula
Esure 1 star review on 16th June 2024
John Aitchison
Esure 1 star review on 16th June 2024
John Aitchison
Esure 1 star review on 16th June 2024
John Aitchison
Esure 1 star review on 26th January 2024
Vytas
5
Anonymous
Anonymous  // 01/01/2019
"Very friendly and efficient service..................................................................................................................................................................................................."
Helpful Report
(Car Insurance) - Posted 2 years ago
Insurance is easy to purchase and confused.com provided good price
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Posted 2 years ago
"UK service was great, overseas service not so. \r\nFelt disingenuous and left a bit of a sour taste tbh.\r\nCould not complete this service without a food score ? \ud83e\udd37\u200d\u2642\ufe0f So picked average."
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(Car Insurance) - Posted 2 years ago
I am absolutely disgusted by Esure. I've had both my car insurance and home insurance for many years with esure. My previous year's renual was just under £300. With another year's loyalty bonus and another year's no claim bonus, I was expecting my renual this year to be around the £250 mark. To my absolute horror, this years renual has shot up to well over £500, for no apparent reason. After thinking there might have been some sort of mistake, I contacted Esure directly and was told it was due to inflation. Its funny that on price comparison sites my quotes are well under £300! What an absolute shambles of a company. I feel totally let down by Esure having been with them for so many years. What a disgrace of a company.
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Posted 2 years ago
I am absolutely disgusted by Esure. I've had both my car insurance and home insurance for many years with esure. My previous year's renual was just under £300. With another year's loyalty bonus and another year's no claim bonus, I was expecting my renual this year to be around the £250 mark. To my absolute horror, this years renual has shot up to well over £500, for no apparent reason. After thinking there might have been some sort of mistake, I contacted Esure directly and was told it was due to inflation. Its funny that on price comparison sites my quotes are well under £300! What an absolute shambles of a company. I feel totally let down by Esure having been with them for so many years. What a disgrace of a company.
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Posted 2 years ago
Cheeper than last year so very happy 😊
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Posted 2 years ago
great insurence and easy to use web site
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Posted 2 years ago
"My premiums have almost doubled in price with no claims. Not pleased. Will be looking for another provider."
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(Car Insurance) - Posted 2 years ago
"Easy to take out the policy Documents are stored in an online easy to use portal\r\nHopefully never need to claim and thats the only time you find out how good your insurer is "
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(Car Insurance) - Posted 2 years ago
0verpriced increased price hikes over 3 years the last price increase been by 25% I eventually got motivated to look at other companies. I found a far superior policy which included fully comp instead of the party also included a courtesy car and breakdown cover this price was £260 compared to esure quotes of 520 for third party fire and theft absolutely disgusting
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Posted 2 years ago
Very good price, great correspondence
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Posted 2 years ago
"Sorted"
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(Car Insurance) - Posted 2 years ago
"Pleased with communications received hopefully do not have to make a claim in the future"
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(Car Insurance) - Posted 2 years ago
Delighted with product and at a very good price.
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Posted 2 years ago
A bit pricy but good
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Posted 2 years ago
"Absolutely awful company. Dreadful customer service.\r\nThey use a garage network that is incompetent at even the most basics of admin and logistics. They made no inquiries at all about the availability of parts for 6 weeks, then blamed BREXIT and the war in Ukraine for delaying my repairs. The cause was the repair company doing NOTHING to enquire about parts for 6 weeks.\r\nEsure actually defend this as acceptable, with one esure employee who was handling my complaint describing 2 months waiting for car repairs as \"fantastic\". It makes me seriously wonder about the company ethos and the sort of people they employ.\r\nPlease avoid the company."
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(Car Insurance) - Posted 2 years ago
Very good and easy to navigate
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Posted 2 years ago
Terrible company, same can be said for their partner Rye Street Group who returned my vehicle with multiple faults including engine, heating/fan & oil and took no responsibility. Vehicle left my property with none of these faults present which was verified by the picture taken by the collect driver. Left with a car I can’t use following excess payment Avoid at all costs
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Posted 2 years ago
Worst ever
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Posted 2 years ago
My experience with Esure for the last 4 years have been good, I was satisfied when renewaling my car insurance helping me wirh the cheapest quotes.
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Posted 2 years ago
Esure is rated 3.4 based on 1,894 reviews