Esure Reviews

Name: Esure
Rating: 3.43

3.4 Rating 1,894 Reviews

61 %

of reviewers recommend Esure

Company Reviews

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Metrics

3.4

Based on 1,894 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5

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Esure 1 star review on 25th December 2024

Anonymous

Esure 1 star review on 16th September 2024

Paula

John Aitchison

Esure 1 star review on 26th January 2024

Vytas

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Esure's site was easy to navigate - service was prompt.”

Helpful Report

(Car Insurance) - Posted 6 years ago

“At present no issue's.”

Helpful Report

(Car Insurance) - Posted 6 years ago

“I have a problem with pressure in my boiler ( everyday have to refill water ) called esure they send the engineer which wasn't able to fix it as there is a leak somewhere in wall - can't see it ! Engineer told me that they need to make referral to insurance as special exray machine need to be used in order to trace the leak . Called esure and they told me that I have to arrange on my own cost engineer to trace leak and pay on my own for fixing it !!! They will pay only for removing the tiles and put them back if need be but I have to pay access of £350 !!!! Lady was rude so I asked to speak with Manager but unfortunately Manager was even more rude !!! Disgraceful customer services!!!!! Definitely wouldn't recommend to anyone!!!!!”

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Posted 6 years ago

“Always good in beginning but very disappointed and very bad end want take all the money what you have it’s bad company And customer service is the worst”

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Posted 6 years ago

“If you are involved in an incident, e.g. someone drives into you, they will let you down.”

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Posted 6 years ago

“Insurance That keeps up with Technology”

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(Car Insurance) - Posted 6 years ago

“It’s a year since our kitchen was flooded, the replacement kitchen was fitted very badly in December and we are still don’t have a named esure worker trying to liaise in our behalf to rectify this. Yet obviously our insurance premium has gone up. We have lost count of the phone calls and emails we have made to try to resolve this! We wouldn’t recommend this company to anyone.”

Helpful Report

Posted 6 years ago

“So, after an accident at the beginning of August I was almost immediately called by the 3rd party insurer and offered a £100 incentive for allowing them to handle car hire etc instead of my own company - saves them a good deal of money, obviously. While the write off of the car was dealt with quickly, it now transpires that there was never any intention of the £100 cheque being paid. Having initially been offered the payment by "Scott" on the 2nd, I finally decided to chase the absent amount on 24th, being assured that the cheque would be sent out immediately - another perfectly pleasant operator, just lying through her teeth, obviously. So here we are, a month later, and I've just sat through a 10 minute "screw you" with "Tom", clearly the last line of indifference in this third rate company's arsenal of mediocre functionaries. A couple of minutes of being talked over and I was put on hold indefinitely - guess I can go whistle for the money you owe me then? It's worth noting that these petty crooks operate out of Scotland, so they consider themselves immune to the rule of law that governs breach of contract (and openly fraudulent activity) in the rest of what used to be Britain. All I can say is this - if some crook from eSure tries to con you into saving them money, don't do it - let your insurance company hit them with whatever grossly inflated expenses they want, it's the least they deserve!!”

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Posted 6 years ago

“Gave them all my medical details and found out on renewal I had not been covered for any of them.”

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(Car Insurance) - Posted 6 years ago

“Had no problems at all. Good service all round.”

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(Car Insurance) - Posted 6 years ago

“I found E sure very easy to use and there response time was excellent”

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(Car Insurance) - Posted 6 years ago

“they were the cheepest i could find at the time . i dont kmow how good they would be if i had a claim ,i hope i never have to do that”

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(Car Insurance) - Posted 6 years ago

“Very competitive - easy to use website - great service - would definitely recommend”

Helpful Report

(Car Insurance) - Posted 6 years ago

“Tried to make a claim and was given the wrong information to start off with.when I spoke to them again they were very still unhelpful and said it was going to cost me my no claims even though it was not my fault.”

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(Car Insurance) - Posted 6 years ago

“Excellent service”

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(Car Insurance) - Posted 6 years ago

“Reported car damage 3rd July. As on 24th August crash repair has not been repaired. Rude and non cooperative customer care.”

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Posted 6 years ago

“Great service and great response wouldn’t go anywhere else”

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(Car Insurance) - Posted 6 years ago

“Got myself in a real pickle, keeping old car for short period buying new car needing insurance but could not get my head round NCD i was not sure what i was doing. Called esure customer service talked to Mathew who understood my rambalings and needs and sorted it in minutes and at an agreeable price. Panic over, sorted. Thank you Mathew @ Esure.”

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Posted 6 years ago

“useless company. customer service disgusting!”

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Posted 6 years ago

“Very good and good price”

Helpful Report

(Car Insurance) - Posted 6 years ago

Esure is rated 3.4 based on 1,894 reviews