Esure Reviews

Name: Esure
Rating: 3.43

3.4 Rating 1,894 Reviews

61 %

of reviewers recommend Esure

Company Reviews

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Metrics

3.4

Based on 1,894 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5

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Esure 1 star review on 25th December 2024

Anonymous

Esure 1 star review on 16th September 2024

Paula

John Aitchison

Esure 1 star review on 26th January 2024

Vytas

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“esure is very good , it was so easy to switch my insurance from my old car to the new one.”

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(Car Insurance) - Posted 5 years ago

“The only minus side I've found is with having two cars insured by them I am unable to get into my account to view docs etc as it shows that email address is already used, so had to ask them to post which they did.”

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(Car Insurance) - Posted 5 years ago

“Haven’t called no need to.”

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(Car Insurance) - Posted 5 years ago

“Very good customer service.every thing explained well about my policy. good value for money. big thanks”

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(Car Insurance) - Posted 5 years ago

“Esure even if you sold your car they make incredibly difficult to cancel your insurance. If you happened to be involved in an accident it’s extremely difficult to cancel your insurance. It seems like a money grab regardless...it doesn’t seem they are working for your interest even when you cooperating with them on whose at fault. Once this is eventually resolved doubtful l will sign up again...NO WAY!”

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Posted 5 years ago

“Speedy response when I needed to make a claim,soon put in touch with repairer and good work completed.The other driver was at fault,this was soon resolved and refunds made as appropriate.”

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(Car Insurance) - Posted 5 years ago

“Standard esure policy not to defend customers if accidents happen during a legal move such as a u turn, also felt penalised for the fault accident with the poor courtesy car compared to when my missus was hit, same car same company different car due I guess to whose paying.”

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(Car Insurance) - Posted 5 years ago

“Absolutely disgusted at charges for first of all a number plate change ( on same vehicle) at a charge of £26:00 - then 10 days later after I sold the car a cancellation charge of £45 I had two cars insured with esure ... NEVER AGAIN !!! Other reputable insurers allow plate changes on same vehicle at no charge and allow amends on line . Esure do not allow this online amend and probably charge for the phone call too ( some 16 minutes hanging on listening to irrelevant options before speaking to someone) A very unhappy experience and one never to repeat !!”

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Posted 5 years ago

“Expensive fees, changes to my address and annual mileage have cost me more than expected.”

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(Car Insurance) - Posted 5 years ago

“Good customer service, easy website to use, I like the online chat, recently done a modification to my car, sorted straight away, documents emailed very quickly.”

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(Car Insurance) - Posted 5 years ago

“Worst company ive ever been with they run you round in circles drag there feet and do not Chase any thing up STAY CLEAR #HAPPY TAKING YOUR MONEY AND NO CLAIMS”

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Posted 5 years ago

“Rip off firm.. they making money on no claim bonuses.. and happy to cancel your policy any time.. and rip you off Don’t recommend it to anyone”

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Posted 5 years ago

“very good”

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Posted 5 years ago

“Very good customer service”

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(Car Insurance) - Posted 5 years ago

“Very good company. Was very easy to insure my car with them, they checked with the database to confirm my NCD, so I didn't have to contact my previous provider to ask for them to send me the proof and after forward it to Esure.”

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Posted 5 years ago

“Brilliant service”

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Posted 5 years ago

“very good service overall. When I phoned to make a change it was facilitated easily and quickly. I really hope to renew with them”

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(Car Insurance) - Posted 5 years ago

“Customer service is spot on”

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(Car Insurance) - Posted 5 years ago

“Extremely easy to navigate website and most competitive price on the Market. Highly recommend”

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Posted 5 years ago

“My partner Janice called Esure today to ask for a house insurance quote. This was because unfortunately through no fault of our own, we could not do an online quote because there website wouldn't except the address of our new home. We were further told that because we had called we would only receive a 10% discount and not the 20% discount promised to online customers. After explaining our online issues to the sales advisor he advised us that the 10% discount was all he could offer. At the time,this was acceptable as we only wanted a quote. After approximately 38 minutes of the usual questions, we received our quote and said our goodbyes The sales advisor obviously thought he had cancelled the call when he commented to his colleague “She was a f@#king pain in the arse.” We both heard this very clearly. We have been a customer of esure for a number of yours and to say I was disgusted is and understatement. So much for esure’s “friendly staff who provide great customer service.””

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Posted 5 years ago

Esure is rated 3.4 based on 1,894 reviews