Esure Reviews

Name: Esure
Rating: 3.44

3.4 Rating 1,886 Reviews

61 %

of reviewers recommend Esure

Company Reviews

Questions

Metrics

3.4

Based on 1,886 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5

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Esure 1 star review on 16th September 2024

Paula

John Aitchison

Esure 1 star review on 26th January 2024

Vytas

Esure 1 star review on 16th December 2023

Anonymous

Anonymous // 01/01/2019

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“Good customer service, easy website to use, I like the online chat, recently done a modification to my car, sorted straight away, documents emailed very quickly.”

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(Car Insurance) - Posted 4 years ago

“Worst company ive ever been with they run you round in circles drag there feet and do not Chase any thing up STAY CLEAR #HAPPY TAKING YOUR MONEY AND NO CLAIMS”

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Posted 4 years ago

“Rip off firm.. they making money on no claim bonuses.. and happy to cancel your policy any time.. and rip you off Don’t recommend it to anyone”

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Posted 4 years ago

“very good”

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Posted 4 years ago

“Very good customer service”

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(Car Insurance) - Posted 4 years ago

“Very good company. Was very easy to insure my car with them, they checked with the database to confirm my NCD, so I didn't have to contact my previous provider to ask for them to send me the proof and after forward it to Esure.”

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Posted 4 years ago

“Brilliant service”

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Posted 4 years ago

“very good service overall. When I phoned to make a change it was facilitated easily and quickly. I really hope to renew with them”

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(Car Insurance) - Posted 4 years ago

“Customer service is spot on”

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(Car Insurance) - Posted 4 years ago

“Extremely easy to navigate website and most competitive price on the Market. Highly recommend”

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Posted 4 years ago

“My partner Janice called Esure today to ask for a house insurance quote. This was because unfortunately through no fault of our own, we could not do an online quote because there website wouldn't except the address of our new home. We were further told that because we had called we would only receive a 10% discount and not the 20% discount promised to online customers. After explaining our online issues to the sales advisor he advised us that the 10% discount was all he could offer. At the time,this was acceptable as we only wanted a quote. After approximately 38 minutes of the usual questions, we received our quote and said our goodbyes The sales advisor obviously thought he had cancelled the call when he commented to his colleague “She was a f@#king pain in the arse.” We both heard this very clearly. We have been a customer of esure for a number of yours and to say I was disgusted is and understatement. So much for esure’s “friendly staff who provide great customer service.””

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Posted 4 years ago

“I am on my second year of car insurance with Esure. I have found them competitively priced. I was unlucky enough to be involved in an accident four days into my first policy and they were amazing. Sympathetic, quick, efficient. I would probably stick with them even if they weren't the cheapest as I trust them.”

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Posted 4 years ago

“Good easy to use”

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(Car Insurance) - Posted 4 years ago

“I found them to be helpful and they saved me over a hundred pounds”

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(Car Insurance) - Posted 4 years ago

“I did not need to make a claim”

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(Car Insurance) - Posted 5 years ago

“good comuncation”

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Posted 5 years ago

“Very friendly customer service. And very reasonable insurance quote given to me it beat all other quotes advertised.”

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(Car Insurance) - Posted 5 years ago

“I am currently going through an insurance claim with them at the moment (they are my insurer) had to wait 6 days for a courtesy car which is not helpful when i need to get to work!! have a dashcam with video evidence of the accident and have now been told the party at fault are disputing the accident (they don't know about the video evidence) which when I told a representative of esure I had this evidence they asked if I was an expert on speed!! sorry I am your customer you are to represent me, cut the rude attitude and get on with the job i pay you alot of money for. Will never use again wouldn't recommend”

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Posted 5 years ago

“Good and cheap”

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(Car Insurance) - Posted 5 years ago

“Great people to work with, very easy simple and prompt”

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(Car Insurance) - Posted 5 years ago

Esure is rated 3.4 based on 1,886 reviews