Esure Reviews

Name: Esure
Rating: 3.42

3.4 Rating 1,909 Reviews

61 %

of reviewers recommend Esure

Company Reviews

Questions

Metrics

3.4

Based on 1,909 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

Visit Website

Write Your review

Tell us how Esure made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Esure 1 star review on 25th December 2024

Anonymous

Esure 1 star review on 16th September 2024

Paula

John Aitchison

Esure 1 star review on 26th January 2024

Vytas

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst insurance ever. Biggest scammers with some fraud customer service people. Never go for it, you will definitely regret it in future. Trying to loot people's money by saying something. I had a policy with a monthly premium that was very high. When I got cheap insurance from other companies these scammers didn't let me cancel their policy. Finally, they want me to pay another month of insurance premium before the date and moreover, they are not willing to repay the deposit amount. Looted so much money from me. Guys don't fall into their quote.”

Helpful Report

Posted 9 months ago

“Claim 5000076527 for a stolen car. It is the 5th day that E-Sure instructed Enterprise to take back the hire car and have since advised that they are investigating and that there is nothing they can do meanwhile. Whole point of having insurance is to have a vehicle hire in circumstances like this, have paid for upgraded courtesy car and also business insurance. That said, I have missed many customer appointments, my toddler not being able to do his activities and has put me in serious trouble with my employer. Why can they not provide a vehicle hire whilst they do the investigating? Emailed CEO who forwarded to the team with no action taken so far. Absolutely poorest customer service with NO CARE in the world.”

Helpful Report

Posted 9 months ago

“I spoken with a male agent today 05.07.24. Who sorted out my issues and I was happy to pay Esure Flex the balance outstanding. 5 stars, he was polite, understood what I required and dealt with it there and then. However, I can NOT say the same for the lady who I spoken with on the 2nd. She was no help, did not understand or help me resolve the issue, which was a simple break down before I paid. So please Esure ensure your agents can understand what your customers require, if not then pass onto another agent who is more experienced. But WELL DONE today.”

Helpful Report

Posted 9 months ago

“Esure is good but bit pricy”

Helpful Report

Posted 9 months ago

“Worst car insurance provider. Please run with your dear life. When it comes to fighting for you for liability from a 3rd party and settling your claim they are very poor and not interested with poor communication. I put a claim for unisured loss as advised and Esure refused to pay it. The guy I spoke to was rude and uninterested. Don't waste your time with them . There are far better car insurers out there.”

Helpful Report

Posted 9 months ago

“13 years no claims with 3 cars at one point. 52 years old £470 last year renewal this year £933 rang up and this is the best we can do. A quote off of go compare £647 and more covered on this policy too, keys, rental car, car breakdown to name a few. Absolutely ridiculous that it was basically double. Loyalty means nothing these days”

Helpful Report

Posted 9 months ago

“Been with them for two years. Been paying by monthly D.D. I sold the car and attempted to cancel the policy. Live chat kept cutting off. So go through the whole process again with another operator. Only to be cut off again. Finally stayed on long enough to be told the policy will be cancelled that day. But as usual, before we could exchange thank you and goodbye, live chat went down again. Admin fee to pay. No problem,I expected that. Would hear within 8 to 10 days. After a week I cancelled my D.D just in case they tried to take it out again. Two weeks later I receive a letter DEMANDING payment. Unless I paid the policy would be cancelled. You couldn't make it up. So I have no idea if the policy has now been cancelled. I have no idea just how much I owe them? I have no idea if they are still attempting to charge me for a policy on a car I haven't owned for two months? For this reason I cannot recommend esure Ans I certainly wouldn't use them again. Imagine trying to deal with a claim?”

Helpful Report

Posted 9 months ago

“No customer service whatsoever, impossible to speak with a human. ripped me off for 2 months premiums for a policy I did not want to renew and now threatening me with legal action if I don't pay then for a product I never wanted in the first place!”

Helpful Report

Posted 9 months ago

“Took out my policy in April with esure paid each month by direct debit card and then last month they said I had missed a payment so paid 2 months only to receive a email on Friday saying that they had cancelled my policy for not paying payment I phoned them up and the woman said that I had missed April payment as it is paid in arrears they never told me that as if they had I would have paid it I have never been so ill treated I'm absolutely disappointed that esure are aloud to treat people like this I will never go with them again the worst thing is I'm in I'll health and to just have an email sent well they are aloud of scammers”

Helpful Report

Posted 10 months ago

“Been waiting 3 months for refund and still waiting… now contacting the bank to look into this company for my refund.”

Helpful Report

Posted 10 months ago

“Terrible service. Impossible to update details and get a revised quote. Live chat they kept ending the chat and when I called they hung up on me 3 times. Would never insurer with them again.”

Helpful Report

Posted 10 months ago

“Total con merchants The third party is with Esure (I’m not) Third party wrote my car off, admitted to the police and his Esure insurance that he’s at fault Despite this Esure are Persuing me and saying I drove into him They shouldn’t be allowed to be operating”

Helpful Report

Posted 10 months ago

“Impossible to speak to a human if u dont have a policy with them, after one of their insured drivers crashed into my neighbours wall resulting in all the debris falling into my drive, heres what Im left with 6 weeks later and still heard nothing from them, absolutely shocking.”

Helpful Report

Posted 10 months ago

“Esure would only tell me if I was covered to drive other cars not owned by me AFTER I bought the policy!!! How stupid is that?”

Helpful Report

Posted 10 months ago

“Scammersssss”

Helpful Report

Posted 10 months ago

“After having my Insurance renewal from…direct line After having my Insurance renewal from direct line Insurance.couldent believe the price increase..so I decided to look on the internet...I was faced with quite a difference in cost..therefore I decided to insure with ensure..couldn't have been easier..no problems...will insure with them for my other car..highly recomended”

Helpful Report

Posted 10 months ago

“Impossible to speak sensibly with a human. Communication with them is in a meltdown. It’s hopeless. Ive insured with them for many years, but not any more. They couldn’t care less about their customers.”

Helpful Report

Posted 10 months ago

“terrible customer service !”

Helpful Report

Posted 11 months ago

“Esure sent me an e-mail advising that my insurance would autorenew and I didn't need to do anything - imagine my surprise when the direct debit hadn't been collected from my account a few days later only to find that my insurance had not been renewed and my car was not insured for nearly a week. Fortunately nothing untoward happened and I shopped around and got the insurance cheaper - not impressed!”

Helpful Report

Posted 11 months ago

“My vehicle was hit while parked on MY drive. No one in attendance of my vehicle either. ESure state the car was a right off but did not pay any money at all. Then they claimed it was a category N. Not having seen the vehicle or studied its condition how do they arrive at such assumptions. They are without a doubt a bunch of fools, still very wet behind the ears. Avoid if you want to save your sanity - something they do not have unfortunately. Buying cheap does not mean excellent service or cover, means you will suffer when you require assistance and help. MJM”

Helpful Report

Posted 11 months ago

Esure is rated 3.4 based on 1,909 reviews