Esure Reviews

Name: Esure
Rating: 3.44

3.4 Rating 1,892 Reviews

61 %

of reviewers recommend Esure

Company Reviews

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3.4

Based on 1,892 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5

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Esure 1 star review on 25th December 2024

Anonymous

Esure 1 star review on 16th September 2024

Paula

John Aitchison

Esure 1 star review on 26th January 2024

Vytas

Anonymous

Anonymous // 01/01/2019

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“After having my Insurance renewal from…direct line After having my Insurance renewal from direct line Insurance.couldent believe the price increase..so I decided to look on the internet...I was faced with quite a difference in cost..therefore I decided to insure with ensure..couldn't have been easier..no problems...will insure with them for my other car..highly recomended”

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Posted 7 months ago

“Impossible to speak sensibly with a human. Communication with them is in a meltdown. It’s hopeless. Ive insured with them for many years, but not any more. They couldn’t care less about their customers.”

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Posted 7 months ago

“terrible customer service !”

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Posted 7 months ago

“Esure sent me an e-mail advising that my insurance would autorenew and I didn't need to do anything - imagine my surprise when the direct debit hadn't been collected from my account a few days later only to find that my insurance had not been renewed and my car was not insured for nearly a week. Fortunately nothing untoward happened and I shopped around and got the insurance cheaper - not impressed!”

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Posted 7 months ago

“My vehicle was hit while parked on MY drive. No one in attendance of my vehicle either. ESure state the car was a right off but did not pay any money at all. Then they claimed it was a category N. Not having seen the vehicle or studied its condition how do they arrive at such assumptions. They are without a doubt a bunch of fools, still very wet behind the ears. Avoid if you want to save your sanity - something they do not have unfortunately. Buying cheap does not mean excellent service or cover, means you will suffer when you require assistance and help. MJM”

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Posted 7 months ago

“Awful company. The fact that they advertise "UK call centre" but when you call everyone is based in India or South Africa says volumes about their ethics. To lie so blatently about the location of their call centre is really disgusting. I wonder what else they lie about”

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Posted 7 months ago

“Absolutely terrible - please, for the sake of your sanity - do not sign up with this company. We are out thousands of pounds because they couldn't cover what they claim they could - and we just want nothing more to do with them. Twice now we have had instances where we needed to make claims for emergency home issues - and both times they told us they could, and didn't do anything and in the end said that it wasn't covered. All this with a small child, and nothing to do to help.”

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Posted 7 months ago

“Terrible customer service. Impossible to get through to them. All I wished to do was to amend my policy. As a result they have lost a long time customer”

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Posted 7 months ago

“Dreadful customer service , car was broken into took them a week to remove after countless phone calls as they do not seem to know what they are doing then four weeks later they write it off . I’m addition to the above do not have your policy on auto renew as my courtesy car request mysteriously disappeared on my policy too leaving me without transportation. Shocking”

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Posted 7 months ago

“Hi its ahmed I had just insurance now quite easy to get it and quite cheaper than other just not showing my documentation on my portal might be later he shows but overall really good”

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Posted 8 months ago

“One of their customers hit my van in August 2023. They accepted fault, I gave them everything they asked for and they stopped responding by the end of September. They completely cut contact since, not answering emails or phones. I honestly do not understand how these criminals are allowed to operate in the UK. It's been 3 months since I wrote to their complaints department with no answer. Will claim with the financial ombudsman today, fingers crossed.”

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Posted 8 months ago

“I have used their car insurance service for many years and I have been happy with the service.”

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Posted 8 months ago

“Awful Company Not A Clue What They Are Doing Not Even Customer Complaints Help Sent Me An Email Saying Sorry We Owe You x Amount Because Despite The Fact We Insisted We Had Paid You 6/2/24 We Didnt Despite Ringing Them Countless Times They Constantly Liec They Emailed Me An Amount They Said They Owed Then Retracted It Saying We Paid It In Feb Didn’t You Check NO Because You Lied All The Way Now You Have Reduced The Amount Total Rubbish Making You Feel Like It’s All Your Fault NEVER EVER WASTE YOUR TIME BEWARE”

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Posted 8 months ago

“Esure are not an honourable company. They do not practise what they preach and are very likely to go back on there word. Tell lies far too frequently and claim the phones are far too busy. Any reasonable company would increase customer service staff, after all, this insurance company is raking in the cash”

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Posted 8 months ago

“Don't use these. Someone crashed into my Porsche in 2023 it's now 2024 and I can get hold of them.”

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Posted 8 months ago

“The worse company had accident in January still trying to sort it out made two complaints not has got to me customer service and live chat waste of time made over 200 hundred call to them”

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Posted 8 months ago

“Worst company on the planet”

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Posted 9 months ago

“Buy a policy from ESure at your peril! They posted misinformation on to QIC (who are based in the Persian Gulf) database about my credibility have refused to alter it which has resulted in me being refused, indeed locked out, of buying a home insurance or any other policy from any other insurance company. This has caused great trauma to me. If you value your sanity Don’t touch them with a barge pole.”

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Posted 9 months ago

“I needed to amend my policy when it was renewed as needed to add a valuable item. I was told to do it after my I had renewed my policy but would not give me an indication of the cost. This made me find another provider who would give me a cost of a policy including this item being covered.”

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Posted 9 months ago

“Contents insurance: The aftermath of a burglary is traumatic enough without the added struggle of an insurance claim stuck in perpetual delay. With esure, my expectations of a supportive and efficient claims process were quickly dashed. Despite promptly providing a mountain of documentation, my claim has been met with nothing but vagueness and stalling for an excruciating 2.5 months. Attempts to expedite the process, including an internal complaint, have led nowhere, leaving me in a state of frustration and helplessness. This ordeal has not only tested my patience but has fundamentally shaken my trust in esure's ability to support its customers in times of need.”

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Posted 9 months ago

Esure is rated 3.4 based on 1,892 reviews