Esure Reviews

Name: Esure
Rating: 3.44

3.4 Rating 1,886 Reviews

61 %

of reviewers recommend Esure

Company Reviews

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3.4

Based on 1,886 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5

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Esure 1 star review on 16th September 2024

Paula

John Aitchison

Esure 1 star review on 26th January 2024

Vytas

Esure 1 star review on 16th December 2023

Anonymous

Anonymous // 01/01/2019

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“No help from e sure when had a accident which wasn't my fault an it ended up costing me time without a car time off work an wasted phone an emails”

Helpful Report

Posted 4 years ago

“Absolute shithouses they are!! Had my house burgled and both cars stolen! My partners was with direct line who have now completed his claim and settled it!! Mine however is a different story!! Spoken to in a condescending and rude manner by TWO members of their staff!! Never in my life will I go with these cranks again! There is a reason why these parasites come up cheapest on price comparison sites!! It was Sheilas wheels but they are esure!!! They are disgusting!! And I shall be forwarding a complaint to the ombudsman regardless of how they settle my claim simply because of their attitude so far!! It’s unacceptable!”

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Posted 4 years ago

“First time customer and OK so far.”

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(Car Insurance) - Posted 4 years ago

“The customer service response time is abysmal. They blame heavy call volumes, surely an efficient business response would be to allocate more staff.”

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Posted 4 years ago

“Good service when I have had to ask any questions”

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(Car Insurance) - Posted 4 years ago

“I have never been insured with this company. But they put something online about me that is making it hard for me to get insurance. When I complained they tried to tel me I must of forgot I was insured with them. Up to now they have sorted nothing just left some kind of negative thing for other insurers to see. Absolute waste of breath speaking to this company. Avoid at all cost. I wasn’t even a customer and and have been left in a mess cos of them. I feel sorry for there customers.”

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Posted 4 years ago

“Easy to set up, friendly staff on the telephone, no needless emails - very happy so far”

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(Car Insurance) - Posted 4 years ago

“Disgusting company. DO NOT USE ESURE! They cancelled my policy 3 months after 1 missed payment during a global pandemic, while still taking payments. I was NOT notified. Which resulted in being pulled over by police for no insurance. Which led to loss of job and place of residence. Absolute shitstorm of a company.”

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Posted 4 years ago

“Was easy to understand any documents issued to me. Understanding about late payments. Would recommend”

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(Car Insurance) - Posted 4 years ago

“I was disappointed when I needed to put my son, who has his own car and insurance on my insurance as we were using my car over Christmas, with the amount they charged it seemed heavily weighted. I was however pleased with the initiative to give a small refund during the lockdown period.”

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(Car Insurance) - Posted 4 years ago

“I would like to get more”

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Posted 4 years ago

“CHARGED A £25 CANCELLATION FEE DURING THE COOLING OFF PERIOD. I was given a better offer so cancelled the day after purchasing the policy and 15 days before the start of the actual cover. Of course it is in the small print but this renders the point of the cooling off period useless surely?! Doing this has actively made me decide that I will now never use Esure for any policy in the future and will recommend to everyone that they be avoided. Money grabbing sods.”

Helpful Report

Posted 4 years ago

“Please read this before choosing this horrendous, unprofessional and careless car insurance company. Recently we had a car drive into the back of our car at a stop sign writing off my car and causing us injuries, non-fault accident. At the scene of the accident I took photos and phone esure claims department. The lady I spoke to sounded like she had just woken up, couldn’t be bothered to be on the phone and I was a burden to her. I was panicked, worried and didn’t know what to do whilst I was checking in with my partner who was being seen by the ambulance service as he also has a underlying health condition (12 lots of brain surgeries so far) the lady on the phone kept saying I can’t hear you, I explained I’m on the side of a busy road, trying to sort out the issue. I had to send pictures of my car via a text sent to me at the side of the road before they could recover the vehicle and prove it couldn’t be driven! The least of my worries, but I did it as that’s what I was told to. She advised that RAC would take us and the vehicle back to my home address 35 miles away as it was also a business vehicle with all our belongings in. I get a phone call from a local recovery company (RAC subcontracted) to explain they are collecting the car to drop to their depot. I explain it should be taken to my home address with us, where she confirmed it was not allowed and her license was at risk. 3 phone calls at the side of the road to esure I explain this (1.5hrs) on the phone to be told they are sorting it and etc! Still no news bearing in mind the accident happened at 10:15am and we were still at the side of the road with injuries at 2:30pm we still got nowhere I decided to speak to a team leader. I explained what I was told and even explained that the claims lady had to ask a team leader weather the car could be taken with us home and was told YES! The team leader explained this was not said (she has since listen to the call and confirmed it was told to me!) to be told that we had to get a taxi back home 35 miles with our injuries and no sympathy what so ever especially this wasn’t a fault accident and the third party’s! To top this off I was told I had a £250 excess, until I questioned this wasn’t my fault to be told oh yes no access to pay! I’ve lost absolutely all confidence in this Company that I’m now dealing with the other parties insurance company as they have been so helpful, raised a formal complaint which is still with them but will go onto the ombudsman service as we were treated with no empathy, care or fairly for a accident not at our fault as especially with my injured partner who has medical issues to be left at the side of the road for 4 hours to be told get a taxi home! Esure made a already very traumatic, stressful situation even more stressful and I came away feeling hurt, that they were not there for us and did absolutely nothing to help us as a paying Esure car insurance customer with a non-fault accident. God forbid if it was a fault accident how would they treated us then! I have asked for all notes, phone calls and etc relating to this accident to be sent to me under the subject access request so I can take this further and stop this from happening to anyone else. The road we had the accident on was a busy 60mph road and we had to make our way to a small village to get help and get someone to get us to take us home. To top it off I had to then get to the depot our crashed car was at to offload everything from this with my injuries as they didn’t do what they promised! Cheers Esure you truly are a shambles of a company who leaves there customers at the road side with no help and a array of stressful phone calls and lies!! DO NOT GO WITH THIS COMPANY PLEASE! YOU WILL BE TAKEN AS A COMPLETE MUG AND LAUGHED AT ALL THE WAY! THIS IS JUST THE START TO MY LEGAL BATTLE WITH THESE INCONSIDERATE COMPANY AND MY POLICY WILL BE CANCELLED ONCE THIS CLAIM HAS BEEN SETTLED! YOU’ VE BEEN WARNED! ** ESURE CUSTOMER SERVICE DON’T FEED ME WITH SO SORRY COMMENTS OR ANYTHING SIMILAR ON YOUR REPLY AS YOU HAVE MY COMPLAINT CURRENTLY AND I WILL NOT BE FOBBED OFF OR ALLOW YOU TO DO THIS TO OTHERS **”

Helpful Report

Posted 4 years ago

“Great price for my car insurance. Didnt realise i had clicked last year auto renew and this year they were still the cheapest but then i had 2 poilcies for the same car. Phoned them and money was back in my account within a few days.”

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Posted 4 years ago

“Not very helpful.”

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Posted 4 years ago

“Avoid this car insurance provider at all costs! Reported an accident where I was not at fault. Car was written off as CAT B no longer road worthy. E-sure heavily underestimated the value of the car. Did not keep me informed of the status of the claim. Did not send the full payout as promised in the final evaluation. Refused to refund the remaining months of my insurance even after they suspended it and I no longer have access to the vehicle. Absolute car crash of a service!”

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Posted 4 years ago

“excellent to deal with got the quote was the best for me as it offered the best deal to include a courtesy car & legal whilst others added them.”

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(Car Insurance) - Posted 4 years ago

“My car broke down and I had to get it repaired it was going to take a long time, I picked the “courtesy car” option and I have proof on my policy only to be told that I’m not entitled to it, I had a child in the car and I had to walk miles and miles back home embarrassed and feeling really betrayed by the very company that I put my trust in.”

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Posted 4 years ago

“The only problem with esure as with many other insurance companies is actually speaking with someone. I needed to cancel my policy as I sold the car that was insured but there was no new car therefore I wasn't transferring a policy. The agent was fine once I got through but a frustrating 45 minutes getting there.”

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(Car Insurance) - Posted 4 years ago

“We were very happy with your service from start to finish, thank you so much for being so prompt due to all this pandemic in sorting our claim.”

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Posted 4 years ago

Esure is rated 3.4 based on 1,886 reviews