Esure Reviews

Name: Esure
Rating: 3.43

3.4 Rating 1,894 Reviews

61 %

of reviewers recommend Esure

Company Reviews

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3.4

Based on 1,894 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5

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Esure 1 star review on 25th December 2024

Anonymous

Esure 1 star review on 16th September 2024

Paula

John Aitchison

Esure 1 star review on 26th January 2024

Vytas

Anonymous

Anonymous // 01/01/2019

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“It took only 5 mins to decide and apply on their quote great company”

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Posted 4 years ago

“Well I have good experience with eureka online. Everything is so simple and I got the best out of them. So well pleased”

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(Car Insurance) - Posted 4 years ago

“I think one star is being generous with these clowns. I dont know where to even start with esure. I took my policy out last year and my term ended last month i got the policy from one of the comparison websites Moneysupermarket i think it was i cant remember done it on the website and a few days later i got a email saying to give them a call as they needed to talk to me about my policy so i phoned and got through to emma/gemma stating that they might not be able to insure me as agreed via the online policy as my car had modified suspension and they were not sure if they were insuring cars with modified suspension etc anymore. So after her speaking to her manager they were going to honor the policy as per my online agreement, I told gemma on the phone i would not want to auto renew next year as i always tend to go somewhere else as you never get a good offer anyway. So emma put a note on my policy stating i did not want to renew with them and confirmed to me that it had all went through and it would not automatically renew. My insurance with esure ran out last month so after my last payment i cancelled my direct debit with them and over the last 3 weeks i have been receiving some nasty letters from them stating after my policy had ended they tried to auto renew my policy and as i had cancelled the direct debit they could not take the payment and had now cancelled my policy and i owed them a admin fee etc of £37 I then phoned esure to see what they were playing at and got told it was a error on their behalf and i did not owe them anything and just to ignore that letter. 2 weeks later i received another letter stating that i now had till the 15th to pay up or they would have no other choice but to get a debt collection agency involved. I then phoned them again and by this time i have had 3x letters and a few really cheeky emails from esure. So i get through to them and the woman proceeds to tell me that they might be able to waiver what i was due them. I then proceeded to tell her that she could do what she liked but i wouldnt be paying them another penny and been told on the phone 2 weeks prior it was there error, i then got told she would have to put me on hold to speak to someone in accounting to see what was going on. I then hear back from her saying that the letter that had been sent out was a mistake and i did infact owe the £0 i then questioned her asking why a letter threatening me with debt collectors etc would have been sent out automatically at this point i asked to speak to a manager and got told there were no managers near by her and she was not allowed to go over to her managers seating area ? Maybe press a button on your phone and transfer me to your manager would have been a good shout but no that didnt happen. So by this point im really not happy and starting to lose my patience with them and ask if the call is being recorded to which i get the reply "yes our calls are recorded" I then tell her if i get one more email or letter through my door i will be going on every review site and social media site to tell everyone how horrendous there company is. Then i get the "we're very sorry" the usual nonsense. I then get told that there is a note on my account after she had double checked, That there is a note from the start stating i had discussed on the phone that i had not wanted the auto renewal. So after all this i have been told a absolute bunch of lies from esure and it was all my fault because i had not cancelled the auto renewal. I have been harassed by these clowns for almost a month now for no reason and been threatned with debt collectors for nothing. This company could not run a bath never mind a insurance company if this is how there customer service is god forbid you have a smash or someone smashes into you total clueless avoid like the plague.”

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Posted 4 years ago

“Avoid them This is not the insurance you need. Stay far away from these scammers! I had insurance all year is finish then I requested to send me no claim bounce the send me then I go to another insurance company. I paid the full and final amount. After 2 months I received the latter from esure remaining balance £167.75. Absolute disaster”

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Posted 4 years ago

“I scrapped one of my vehicles (one of three insured with Esure) so needed to cancel the policy for that vehicle. I was left gobsmacked by the fee they charged me. Nearly 3x what I paid monthly for that car's insurance. Ridiculous. Moving on come renewal time.”

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Posted 4 years ago

“All very good so far”

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(Car Insurance) - Posted 4 years ago

“Needed to cancel insurance due to vehicle bought being returned due to serious fault, called and was advised Esure would be able to hold the account in abeyance until another vehicle was found. At that time I queried an Isuzu D-Max as a viable replacement and was advised an estimated increase of approximately £100, given a 2012-16 Yukon model. I have now called back a week later, now I have found one to purchase, and have been advised that Esure do not insure these vehicles. The first CSA cut me off, the second had a system crash whilst trying to find a resolution, and the third advised me that a 5 door Isuzu D-Max double cab was insurable but a 4 door was not... ridiculous as all D-Max double cab pick ups have the same number of doors. Was placed on hold while CSA spoke to another department to clarify. Cancellation fee waved, but the poor advise given is still reason to not recommend.”

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Posted 4 years ago

“Very polite and helpfull”

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(Car Insurance) - Posted 4 years ago

“Had a accident which wasn't my fault an was left without a hire car e sure then told me they use separate hire car an repair companies of which I had to ring an email to sort out myself 😢😢😢😢😢”

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Posted 4 years ago

“No help from e sure when had a accident which wasn't my fault an it ended up costing me time without a car time off work an wasted phone an emails”

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Posted 4 years ago

“Absolute shithouses they are!! Had my house burgled and both cars stolen! My partners was with direct line who have now completed his claim and settled it!! Mine however is a different story!! Spoken to in a condescending and rude manner by TWO members of their staff!! Never in my life will I go with these cranks again! There is a reason why these parasites come up cheapest on price comparison sites!! It was Sheilas wheels but they are esure!!! They are disgusting!! And I shall be forwarding a complaint to the ombudsman regardless of how they settle my claim simply because of their attitude so far!! It’s unacceptable!”

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Posted 4 years ago

“First time customer and OK so far.”

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(Car Insurance) - Posted 4 years ago

“The customer service response time is abysmal. They blame heavy call volumes, surely an efficient business response would be to allocate more staff.”

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Posted 4 years ago

“Good service when I have had to ask any questions”

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(Car Insurance) - Posted 4 years ago

“I have never been insured with this company. But they put something online about me that is making it hard for me to get insurance. When I complained they tried to tel me I must of forgot I was insured with them. Up to now they have sorted nothing just left some kind of negative thing for other insurers to see. Absolute waste of breath speaking to this company. Avoid at all cost. I wasn’t even a customer and and have been left in a mess cos of them. I feel sorry for there customers.”

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Posted 4 years ago

“Easy to set up, friendly staff on the telephone, no needless emails - very happy so far”

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(Car Insurance) - Posted 4 years ago

“Disgusting company. DO NOT USE ESURE! They cancelled my policy 3 months after 1 missed payment during a global pandemic, while still taking payments. I was NOT notified. Which resulted in being pulled over by police for no insurance. Which led to loss of job and place of residence. Absolute shitstorm of a company.”

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Posted 4 years ago

“Was easy to understand any documents issued to me. Understanding about late payments. Would recommend”

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(Car Insurance) - Posted 4 years ago

“I was disappointed when I needed to put my son, who has his own car and insurance on my insurance as we were using my car over Christmas, with the amount they charged it seemed heavily weighted. I was however pleased with the initiative to give a small refund during the lockdown period.”

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(Car Insurance) - Posted 4 years ago

“I would like to get more”

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Posted 4 years ago

Esure is rated 3.4 based on 1,894 reviews