Esure Reviews

Name: Esure
Rating: 3.42

3.4 Rating 1,909 Reviews

61 %

of reviewers recommend Esure

Company Reviews

Questions

Metrics

3.4

Based on 1,909 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

Visit Website

Write Your review

Tell us how Esure made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Esure 1 star review on 25th December 2024

Anonymous

Esure 1 star review on 16th September 2024

Paula

John Aitchison

Esure 1 star review on 26th January 2024

Vytas

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ESURE INSURANCE HAS CHANGED ITS SKIN TO BRIGHTSIDE INSURANCE: PLEASE BE VERY CAREFUL???”

Helpful Report

Posted 9 years ago

“Absolutely horrendous company sneaky and sly. It's OK getting a cheap premium but when the worst happens they don't care what so ever and if you want use another garage instead if there poorly rated garage were they cut corners you have no chance. Left us without a car and we payed nearly an extra £1000 on top of our premium because we took it to our preferred garage. Please please DO NOT USE ESURE.”

Helpful Report

Posted 9 years ago

“Read the small print before buying your policy with esure.”

Helpful Report

(Car Insurance) - Posted 9 years ago

“Beware of Esure. They have told me there is nothing they can do about my car that was having bodywork repairs by their nominated repairer Grover Accident Repairs when it suffered a timing chain Slip/jump, rendering my car needing a new engine at 47,000 miles.”

Helpful Report

Posted 9 years ago

“Contacting Esure customer service is like a miracle! I'm very disappointed! I sold a car and I could not cancel my policy for 2 days because I could not reach any advisor ! It is ridiculous! Listening for that annoying music! Overall I spent around 6 h of waiting on hold !!! They charge for cancelling policy but they do not want to send proof of cost for cancelling so they do not do money refunds ! There is call back service up to 2h ... Yeah you can wait forever, but you will not receive a call back... POOR SERVICE”

Helpful Report

Posted 9 years ago

“Brilliant Service”

Helpful Report

(Car Insurance) - Posted 9 years ago

“Was hit by a stolen car, no contact from esure nor are they interested in pushing for the car to be delivered to the repair company, take our money but when your a victim and relying on your insurance company, I can safely say I have no faith, I wish I hadn't bother and sorted it myself.”

Helpful Report

Posted 9 years ago

“not able to transfer car ins. to new car as my wife is not available to speak to your representive on the phone”

Helpful Report

(Car Insurance) - Posted 9 years ago

“Greed got the better of me going for the cheapest car insurance, only to fine scratch the surface and all is not what it seems, Fees and extras for everything.”

Helpful Report

Posted 9 years ago

“My recommendation would be not to use Esure Insurance My father was taken ill a few days after he had taken a car policy out with Esure, so we asked Esure to cancel the policy. They advised us to put the policy on hold, so that when my father was well enough to drive again he could just reactivate the policy. They also said that if my father was unable to drive again they would give us a full refund. Sadly we lost our Father four month later and then within 18 days we lost our Mother as well. Once over the shock, I had the sad task of sorting out my Father and Mother’s finances. All but one company ‘’ Esure’’ where very helpful and sympathetic by doing most of the work for me. Esure made it as difficult as possible for me to retrieve my Father's money, for a policy which he sadly never used. I contacted them around the end of May 2015 to advise them that my Father had passed away and as executor of the will I would like to surrender the policy and have my father's money refunded. This is when my nightmare began. They ask for all type of information i.e. death certificate, copy of the Will, SORN document etc which I totally understand and I gladly sent to them. From then on they put every obstacle they could in my way, after a few weeks of not hearing from them I would phone them, only to be kept on hold for twenty or thirty minutes and then put me through to someone else, were I would have to keep on explaining about my father's death and then my mother's death. Then to add insult to injury they charge you 5p a minute to talk to them as they use a 0845 number on Customer Services. Then they would tell you they need more information. You would resend the information but not hear anything again, so then I would have to go through the emails and phone calls again only to be told they hadn’t received the information and to email it to them and around you would go again. It is now September 2015 I have called again to be told that they couldn’t refund the money to the Bank account I had given them, which I had to open legally to have this sort of money paid into as the executor of my Father and mother’s Will, but they could pay it into my own personal account. I am now waiting to see if this happens. Not once did they contact me to inform me the was a problem, I had to call them every time just so they could charge me 5p a minute to lesson to the next excuse, why they hadn’t sorted it out. My advice to anyone who is thinking of taking out an insurance policy with Esure, is don’t. I would hate to make a claim with this company because if a refund is this hard, can you imagine how long it would take to make a claim.”

Helpful Report

Posted 9 years ago

“tcident hey are fine taking your money but try them when you have had an accident on this occasion we are horrified with the service.had an accident on fri 28 aug 11.30 am ans still no hire car and its 12.00noon mon31st august”

Helpful Report

Posted 9 years ago

Esure is rated 3.4 based on 1,909 reviews