Esure Reviews

Name: Esure
Rating: 3.44

3.4 Rating 1,886 Reviews

61 %

of reviewers recommend Esure

Company Reviews

Questions

Metrics

3.4

Based on 1,886 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5

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Esure 1 star review on 16th September 2024

Paula

John Aitchison

Esure 1 star review on 26th January 2024

Vytas

Esure 1 star review on 16th December 2023

Anonymous

Anonymous // 01/01/2019

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“Easy to get online quote,and order staff are very helpful etc,would use esure again”

Helpful Report

(Car Insurance) - Posted 3 years ago

“Esure owed me my direct debit from 29/3 as it was to late to cancel it when I cancelled my policy with them I was told by the agent it would be returned within 5-7 days I also paid a cancellation fee to them, I contacted them today because I have not received my payment back to be told by another agent I am not entitled to it no reason just no when I said the other agent said it I would be refunded it this one told me I was misinformed and they think that's it, they clearly do not train their staff very well when they feel it is perfectly ok to misinform the customer and we will just accept it, what do they preach... if you give US misinformation your policy is void but it's ok for them to do it how is that ok short answer it's not”

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Posted 3 years ago

“I would recommend Esure to anyone good company to deal with”

Helpful Report

(Car Insurance) - Posted 3 years ago

“Car insurance was easy to find, understand and purchase.”

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Posted 3 years ago

“good customer service, very competitive price for car insurance”

Helpful Report

(Car Insurance) - Posted 3 years ago

“Ok at this moment let See what this quote is going to be for this year if it is more than last year or to high l will be looking elsewhere”

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(Car Insurance) - Posted 3 years ago

“Purchased two policies at the same time only managed to get excess cover for one could not work out you system and got no response when question on line??”

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(Car Insurance) - Posted 3 years ago

“After a car reversed into my car .my son dealt with the claim and everything was sorted within an hour”

Helpful Report

(Car Insurance) - Posted 3 years ago

“ESURE HAD NO MANDATE TO TAKE PAYMENT FROM MY BANK a/c for renawl quqte which was rejected 10 days before reqd.”

Helpful Report

(Home Insurance) - Posted 3 years ago

“Quick to add an additional driver and they offer free excess cover. All good so far.”

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(Car Insurance) - Posted 3 years ago

“Awesome cheap and reliable”

Helpful Report

(Car Insurance) - Posted 3 years ago

“Be careful if you allow an Esure policy to renew; they drop your level of cover and increase their charges. No claims made. Went to Sainsbury’s- much better coverage and £300 per year cheaper. Loyalty doesn’t pay with this company”

Helpful Report

Posted 3 years ago

“Great value, great saving”

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Posted 3 years ago

“Ensure is the best for me and my family been with them for 8 years now and had no problem .”

Helpful Report

(Car Insurance) - Posted 3 years ago

“Been with Esure some years. Got renewal from Esure. Phoned to ask if they could offer me a better deal. Didn’t get very far. Went on gocompare chose same policy with same cover with Esure and saved £70. Esure phoned to ask Why I had cancelled my policy with them. Told them I had better offer. They could not match it!”

Helpful Report

(Car Insurance) - Posted 3 years ago

“Had a problem with log book details was sorted out without any hassle.”

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Posted 3 years ago

“Easy to get in touch with”

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(Car Insurance) - Posted 3 years ago

“Cheaper on line staff got respect over the phone”

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(Car Insurance) - Posted 3 years ago

“Very good service”

Helpful Report

(Car Insurance) - Posted 3 years ago

“Be aware if you allow Esure to auto-renew your policy. They’ll drop your cover and charge you double with no claim made. Customer Services couldn’t tell me why. Got much better cover and for £400 less per year with Sainsburys. Esure good for one year only but they will rip you off after that. Avoid”

Helpful Report

Posted 3 years ago

Esure is rated 3.4 based on 1,886 reviews