Esure Reviews

Name: Esure
Rating: 3.44

3.4 Rating 1,886 Reviews

61 %

of reviewers recommend Esure

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3.4

Based on 1,886 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5

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Esure 1 star review on 16th September 2024

Paula

John Aitchison

Esure 1 star review on 26th January 2024

Vytas

Esure 1 star review on 16th December 2023

Anonymous

Anonymous // 01/01/2019

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“Good experience and number of different options”

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Posted 2 years ago

“Extremely easy to navigate the website and set up my buildings and contents Insurance policy. Would highly recommend”

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Posted 2 years ago

“Very difficult to opt out of autorenew. The only way is by phone! You can imagine the wait, recorded messages etc. "You are important to us" etc! And then when you do finally get a person and insist, despite all the "we can look at it again". Later you go back to your online details and you're still listed as autorenew!”

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Posted 2 years ago

“"Haven\u2019t made a claim so unsure how that situation would turn out. Paying a monthly payment as another expensive for me to pay outright. Time will tell how good they are. "”

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(Car Insurance) - Posted 2 years ago

“"Overall good experience. Easy comparison site and links to the provide. I took out the policy more than 6months ago. "”

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(Car Insurance) - Posted 2 years ago

“After many years with esure, this is definitely my last. The one time I have to make a claim, they are completely useless at anything. My car was undriveable after an accident and recovered by the police and despite their aim to get you a courtesy car within 2 days, they fail to tell you that you can only have one when the repair shop get your car. Over a week later and despite being on hold everyday for over an hour to be told it's being collected that day, the car is still at the recovery yard and no contact has been made to collect. Every advisor says the same thing, they can't put a date or commitment on anything. So in short, esure are great until you have a claim. If you are thinking about using them, just AVOID.”

Helpful Report

Posted 2 years ago

“Used them a couple of times now. Always left me feeling satisfied that I had a sound policy. Perhaps its the Five Star Defacto element that makes me feel I am getting a sound product. The policy paperwork has a reassuring layout and I can't help feeling that I was purchasing something good. I review my insurances every year, a process that I don't look forward to, and am careful to weigh up the all the factors involved. Inevitably, I always try to purchase through Top Cashback and a comparison site, which in combination, gives me the most favourable price. Esure is generally near the top of the list. It has to be said that all the Insurance providers make it difficult to select as most seem to vary their prices continually during the weeks leading up to renewal, and sometimes even during the same day. It gets very frustrating, and I don't think the new rules that came into play in Jan of this year really work for renewals ! The example this year, with Esure, shows that my premium had increased by £50, and the same policy could be purchased via a comparison site considerably cheaper. I think what the customer wants is confidence in the system. The new rules seem to make no difference whatsoever. I have noticed with Esure and other policies that recommended rebuild costs for Buildings cover have increased dramatically this year. Over the years it has always been emphasised, that the rebuild value in a buildings policy, should (and rightly so) be considerably less than the value of the property. I am finding that Esure is not alone in suggesting that my £600,000 house should have a rebuild price of £550,000. This seems to be common now in most Buildings policies this year, and I can only assume that this is a loophole justifying increased policy prices. When cancelling my policy with Esure this year I found that the online Chat system highly effective and speedy, and far preferable to a telephone conversation.”

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Posted 2 years ago

“Website crashed and didn’t process insurance but charged my card”

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Posted 2 years ago

“The worse insurance company I have dealt with, awful AVOID AVOID at any costs”

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Posted 2 years ago

“"Good service but think the charge for a change of vehicle was rather exorbitant "”

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(Car Insurance) - Posted 2 years ago

“"I cancelled the policy with 3 months to go as I had sold my car, also cancelled DD. I got a threatening email and letter, Bailiffs etc. Then got told it was \u00a339.90 to cancel policy after getting on the phone. No apologies and threatening. When I get another car will definitely never use again, disgusting behaviour. "”

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(Car Insurance) - Posted 2 years ago

“No reply to emails, no reply to online chat, cancelled policy day before the letter arrived reuested payments on the 1st and took them out on the 17th”

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Posted 2 years ago

“I thought this insurance company was a reputable company but unfortunately it really isn’t. Had a crash a week ago today unfortunately I’m still waiting for a courtesy car the customer service line I’ve called more than 12 occasions to be put on hold then put through to another call centre operator that then asks for all information again repeatedly. I would of given zero stars for this but that’s not an option also the garages that they use to repair my car are also just as useless I’ve called them on a number of occasions to be told they don’t have any cars available (Gemini Arc ) so then was told they would outsource a vehicle from enterprise cars , Gemini gave me a reference number to give enterprise a call and quote this reference enterprise didn’t have a clue about the reservation so I’m still stuck getting Uber’s everywhere I still have to work and take my children go school and have been offered nothing . If I were you reading this I’d take note and stay away from both Esure and Gemini arc garages your wasting money using these companies”

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Posted 2 years ago

“"Very good experience "”

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(Car Insurance) - Posted 2 years ago

“"I'm waiting for my renewal "”

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(Car Insurance) - Posted 2 years ago

“"Obviously policies could be cheaper in this day and age when everyone wants your money but esure as a company is a good respected insurance company \r\nIt\u2019s hard sometimes to come away from a good company but presently I think people are going for a saving over other qualities\r\nEsure beats most companies but purse strings are important \r\nHope this is okay saying this "”

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(Home Insurance) - Posted 2 years ago

“"I\u2019m happy with the service provided by esure, really competitive price. It\u2019s a shame they don\u2019t do multi car insurance. "”

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(Car Insurance) - Posted 2 years ago

“"Excellent service"”

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(Car Insurance) - Posted 2 years ago

“This company is desperate and hungry. Stay away and keep your eyes open. They will bill you for unauthorized quote. I was shopping to lower my home insurance and I contacted Esure and other Insurance companies for a quote. I decided to stay with my current insurance company after comparing the quotes. Not long I started receiving bills from Esure that I owe outstanding amount and my insurance has been cancelled. My time calling them, emailing them to stop harassing me is stressing. So beware”

Helpful Report

Posted 2 years ago

“Useless!AVOID AT ALL COST! They are happy to take your money but refuse to actually provide the service you pay for! I have been driving over 40 years and never made a claim in my life. If I could put 0 stars I would, I don’t even know how to describe these cowboys. very bad service at all, never recommend to anyone to going with this cheating Esure insurance. If you don't want stress avoid them, loosing time and headache I will advise to pay extra and go for a company that respect and help there clients when are in need. I hope you will learn from my experience and take the right decision. I paid the full amount for full Year my insurance then I had accident not my fault then After few days I received the latter from esure my insurance increased by about £153.77 Absolute disaster. This below is also from their decision for my car this was a big insult to me with a low price calculated by everyone who watched the dash camera footage they said it was not my fault and there were more than 30 who saw it but esure says it is my mistake, so says esure insurance in which I believed a lot, I just want to warn with my truth all those who think to buy insurance from ESURE. Their decision As there's some pre-existing damage to your car, to the rear bumper and the driver’s side rear door , its only right that a deduction is made for this as well. The additional damage was estimated at £1132.00, using preferential rates, and we deducted £548.00 to reach the valuation of £3200.00. In addition, as you are aware, due to the mileage discrepancy advised on policy inception and being different to the mileage actually covered, we will be settling your claim on a proportionality basis. The settlement will be based on 83.81% which equates to £518.00 this has also been deducted from the settlement below. Thanks to everyone who read my true story about Esure car insurance”

Helpful Report

Posted 2 years ago

Esure is rated 3.4 based on 1,886 reviews