Esure Reviews

Name: Esure
Rating: 3.43

3.4 Rating 1,894 Reviews

61 %

of reviewers recommend Esure

Company Reviews

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Metrics

3.4

Based on 1,894 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5

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Esure 1 star review on 25th December 2024

Anonymous

Esure 1 star review on 16th September 2024

Paula

John Aitchison

Esure 1 star review on 26th January 2024

Vytas

Anonymous

Anonymous // 01/01/2019

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“Good service, but prices are to high!!!”

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Posted 3 years ago

“Thay are very good.No problem to get hod of and I'll keep useing them .”

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(Car Insurance) - Posted 3 years ago

“2.55pm accident 4.15pm reported to the insurance company Given max 90 min waiting but prioritised with infant in the car 5.40PM Call from RAC ETA is 7.40pm and told to leave vehicle unattended as they would collect keyless Tried to contact the insurance company and Rac, both numbers were not reachable. One was waiting in queue for over 30 min and cut off the other one just did not work. Husband got through to insurance and complained. ETA given 20 min to 6.50pm but this did not happen. 6.40pm Had a call from RAC asking where I was, and eventually realised that they have been given an address in Birmingham for collection from insurance. The man said to call me back but not heard again 6.50pm left the vehicle locked. 9.30pm I called insurance company and got connected directly to Barbara in manchester. I was saying I am not happy with the car in vulnerable location, and she apologised for the mess caused and spoken to the manager and told me they would arrange a different contractor and the car would definitely be collected before midnight KEYLESS! They have put keyless in capitals!! I asked for notification at collection of the vehicle and she said of course that would be done whatever time it is. 10.30pm had a message they are only contacting the contractor to recover the vehicle and ETA is 90 min. 7.10am I spoke to claire and she said the car is definitely collected 9.22pm last night with menchett recovery. I asked for confirmation on this by email or text. She said that was not possible. I said I would like to contact Manchett recovery and confirm this informatikn they have my car, so requested to provide contact details. She put me on hold for a long time and put me on contact with manager josh. He admitted they messed up the whole thing and the car was not collected at all. 8.10am he said I have been put through to different department and my car will be recovered asap. Someone will come and collect car keys from my house and recover the car asap. 9.10am not heard a thing yet. Calling insurance again. I took out the car insurance but they are busy blaming each other and nothing happening.”

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Posted 3 years ago

“No”

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(Car Insurance) - Posted 3 years ago

“high cancellation charges not explained WOULD NOT USE THIS COMPANY AGAIN poor customer service”

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Posted 3 years ago

“Very poor customer service they cancelled my insurance after they couldn’t find my ncd they emailed me 4days later so I was driving with no insurance for 4 days that 5months ago I’m still waiting about my complaint eventually they did find my ncd and reanstated my insurance still not happy I will not be going back”

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(Car Insurance) - Posted 3 years ago

“Windscreen got cracked from a stone from a lorry. Dealt with very quickly 5star service. Only disappointment was go compare would not refund excess.”

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(Car Insurance) - Posted 3 years ago

“Absolutely shocking do not touch this company had a claim not my fault still disputing repairs total sub standard DO NOT TOUCH EMBARRASSING LIES UPON LIES”

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Posted 3 years ago

“Gave 1 star because no option for zero, been badly let down during a home insurance claim. They sub contract an assessor from a company called BVS who under estimate the cost of the repairs, I got 3 quotations all considerably higher than the assessment but they fail to recognise the independent quotations. I’ve had no correspondence for weeks know and they never responded to any of my emails. Please do not use Esure, my daughter recently had a much better experience fro Tesco home insurance.”

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Posted 3 years ago

“They helped me out with my home owners insurance, got me a great quote and I was happy with it. Very friendly. Thank you 😊”

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Posted 3 years ago

“Hello I was told about this insurance site because I haven’t drove for 20 years and not upto date with how insurance works with quotes.As long as you tell the truth and answer correctly straight forward very happy.”

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(Car Insurance) - Posted 3 years ago

“Cancelled a policy and they claimed they were unable to refund the owed money because I had since changed banks. Claimed that it would be illegal to even send me a cheque. Absolute nonsense, blatant theft.”

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Posted 3 years ago

“Yes they are very good and mouthy payments are good to”

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(Car Insurance) - Posted 3 years ago

“Great company no messing around with a great price cant fault them in any way at all will be using them again and will probably stick them for the foreseeable future”

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(Car Insurance) - Posted 3 years ago

“Not my ideal insurer. I did not find their website easy to navigate or their customer service particularly inspiring.”

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(Car Insurance) - Posted 3 years ago

“Quick and easy to get a quote , no problems , good price and good cover .”

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(Car Insurance) - Posted 3 years ago

“Very good”

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(Car Insurance) - Posted 3 years ago

“Had no problems with Esure but never got my paperwork for my £250 excess even after god knows haw many emails to them or Go COMPARE Very annoying just hope I don’t have to make a claim”

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(Car Insurance) - Posted 3 years ago

“They take your money all looks fine but wait until you claim they will rob you all over again. We were burgled they lied about speaking to our locksmith in order not to pay out. How low can you go!!!!!”

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Posted 3 years ago

“The accident we had was 100 percent the other person’s fault.The follow up from assure legal department was pathetic..We were supposedly supported by their legal systems but severely let down by their follow up. We had a witness that said the other driver was speeding way beyond the 5/10 mph speed limit in a car park.An open & shut case where the blame lies.They accepted a 50/50 agreement.Not happy with the stain it leaves on my competence as a driver”

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(Car Insurance) - Posted 3 years ago

Esure is rated 3.4 based on 1,894 reviews