Esure Reviews

Name: Esure
Rating: 3.42

3.4 Rating 1,909 Reviews

61 %

of reviewers recommend Esure

Company Reviews

Questions

Metrics

3.4

Based on 1,909 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

Visit Website

Write Your review

Tell us how Esure made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Esure 1 star review on 25th December 2024

Anonymous

Esure 1 star review on 16th September 2024

Paula

John Aitchison

Esure 1 star review on 26th January 2024

Vytas

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not use this company!!!! Charge £35 to cancel policy, keep you waiting on the phone for 10 minutes listening to a recording of what they can sell you. Terrible company and thieves”

Helpful Report

Posted 3 years ago

“Very helpful in resolving my challenge and carried out the adjustments required. Thank you.”

Helpful Report

(Car Insurance) - Posted 3 years ago

“Thanks to Nathan for sorting renewal quote out for me tonight 16.09.2021 Great customer service.Once again thank you”

Helpful Report

Posted 3 years ago

“Very bad service at all, never recommend to anyone to going with this cheating insurance.”

Helpful Report

Posted 3 years ago

“Best move I have done.”

Helpful Report

(Car Insurance) - Posted 3 years ago

“If I was to tell any future customer about Esure home or car insurance I would tell them never go with Esure insurance they are the worst insurance I have been with I am 65 and had many insurances over the years but Esure just don’t pay out”

Helpful Report

Posted 3 years ago

“No problems at all with this company”

Helpful Report

(Car Insurance) - Posted 3 years ago

“went on a comparison website for renewal. called Esure to renewat the new price as i was alredy a customer as the sute gave me cheaper price than they had quoted me themselves. thought everthing was set up ready to go with my new price and cheaper installments at a charge of £27 which i though was to change policy as i had just got anew car on the same day i was renewing. only to get a default notice through the post around a week later saying my DD had been cancelled and the now £28 hadnt been paid. i Called Esure to find out what was going on annoyed that i had a default notice, who then told me there was no record of a default notice( even though i recieved it in the post) and my insurance was now £400 dearer than the renewal that i had agreed to as no one had put through my request for the comparison site deal and was also £200 more than their renewal they had given me themselves. of couse i have cancelled with them and going elswhere but due to the Default notice may have to pay in full and loose my intitlement to installments. Unless of course i stay with them to pay with instalments at a very high price. WHAT IS GOING ON ESURE PLAYING DIRTY.”

Helpful Report

Posted 3 years ago

“Spent three days trying to get through to speak to advisor and spent hours each day on hold . If this is what customer service is like trying to renew a policy I dread to think what they are like to deal with if you need to make a claim. Really disappointing . Will be looking elsewhere to renew my car insurance”

Helpful Report

Posted 3 years ago

“Nothing to add”

Helpful Report

(Home Insurance) - Posted 3 years ago

“Away for the bank holiday weekend, had a an accident. So contacted Esure, to get assistance in recovering our car situation however they could not help us, did not provide us with roadside assistance, could not get through to customer services after several times of trying continuously being cut off. In an emergency this is disgusting service, being stuck roadside with family and baby, they were useless. Called again the following day and then being told that they could not provide me with a courtesy car is disgraceful, away from home no other transport and they could not provide me with the service that i expected after paying money to them to be covered in this kind of situation. For the rest of the public paying them money, dont because in your time of need they wont be there to support you!”

Helpful Report

Posted 3 years ago

“Do not take a policy with esure - after my experience having had a car accident and the insurance company did not provide me any help on accident, all they say on 24hr helpline number that we will connect you to department after that phone line off. I was away from my house on holidays with my baby and family. Our insurance company were disgraceful in there service, they did not answer there phone after the accident. They did not provide assistance. Speaking with them on phone now they can’t even provide us a car to carry on our journey. In my agreement all accident services, courtesy car etc are included”

Helpful Report

Posted 3 years ago

“Easy to deal with and excellent on price.”

Helpful Report

(Car Insurance) - Posted 3 years ago

“Home insurance is a complete waste of time and money . Stay well clear.”

Helpful Report

Posted 3 years ago

“Renewed automatically my car insurance as the quotation was lower than last year and very competitive - thank you.”

Helpful Report

Posted 3 years ago

“Easy to understand website good price for the cover”

Helpful Report

(Car Insurance) - Posted 3 years ago

“Esure should let there new policy holders know, that there’s a £60 fee, if you want to cancel your policy before it ends , I had 3 months left to finish my 12 monthly payments which was just over the £60 , so I didn’t cancel it , I let it run on till the end, plus it’s a £26 charge if you change your car in the 12 you are paying, doesn’t esure think it’s dear enough with out these extra payments you have to pay , I’ll definitely be leaving esure when my least payment is done, many thanks victor stolz.”

Helpful Report

(Car Insurance) - Posted 3 years ago

“Easy to use no complications”

Helpful Report

Posted 3 years ago

“Terrible service. Did an insurance claim and had an assessor out within 3 days. The estimate was entirely unrealistic (£64.10 for a skip!!!!) I complained about a poor estimate provided by assessor and being bullied into it - no response by email. Place note on Twitter and had immediate response and a conversation the next day and agreement it was under-valued. 11 days from my complaint only had acknowledgement of complaint (complaints should be acknowledged within 24 hours) but no closer to resolution. At this rate it’ll be next year before things are fixed (if we are lucky) I can’t get tradesmen to quote for the work, I have a mouldy house and need to organise everything myself and provide all the estimates before we can start work to the insurance to agree the cost is reasonable. I have never experienced such bad customer service. I’m undecided whether to make this an executive complaint or just go to the ombudsman because it’s not going to be resolved in the 6 weeks they have left.”

Helpful Report

Posted 3 years ago

“Every interaction I have had with Esure has been very efficient and easy to deal with.”

Helpful Report

(Car Insurance) - Posted 3 years ago

Esure is rated 3.4 based on 1,909 reviews