Esure Reviews

Name: Esure
Rating: 3.43

3.4 Rating 1,894 Reviews

61 %

of reviewers recommend Esure

Company Reviews

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3.4

Based on 1,894 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5

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Esure 1 star review on 25th December 2024

Anonymous

Esure 1 star review on 16th September 2024

Paula

John Aitchison

Esure 1 star review on 26th January 2024

Vytas

Anonymous

Anonymous // 01/01/2019

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“Renewed automatically my car insurance as the quotation was lower than last year and very competitive - thank you.”

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Posted 3 years ago

“Easy to understand website good price for the cover”

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(Car Insurance) - Posted 3 years ago

“Esure should let there new policy holders know, that there’s a £60 fee, if you want to cancel your policy before it ends , I had 3 months left to finish my 12 monthly payments which was just over the £60 , so I didn’t cancel it , I let it run on till the end, plus it’s a £26 charge if you change your car in the 12 you are paying, doesn’t esure think it’s dear enough with out these extra payments you have to pay , I’ll definitely be leaving esure when my least payment is done, many thanks victor stolz.”

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(Car Insurance) - Posted 3 years ago

“Easy to use no complications”

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Posted 3 years ago

“Terrible service. Did an insurance claim and had an assessor out within 3 days. The estimate was entirely unrealistic (£64.10 for a skip!!!!) I complained about a poor estimate provided by assessor and being bullied into it - no response by email. Place note on Twitter and had immediate response and a conversation the next day and agreement it was under-valued. 11 days from my complaint only had acknowledgement of complaint (complaints should be acknowledged within 24 hours) but no closer to resolution. At this rate it’ll be next year before things are fixed (if we are lucky) I can’t get tradesmen to quote for the work, I have a mouldy house and need to organise everything myself and provide all the estimates before we can start work to the insurance to agree the cost is reasonable. I have never experienced such bad customer service. I’m undecided whether to make this an executive complaint or just go to the ombudsman because it’s not going to be resolved in the 6 weeks they have left.”

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Posted 3 years ago

“Every interaction I have had with Esure has been very efficient and easy to deal with.”

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(Car Insurance) - Posted 3 years ago

“I see some great reviews hear obviously they have never had to claim to ensure, I have fully comp insurance with glass replacement, needed a new windscreen last Monday and had to Wait 5 days for a replacement with auto windscreens a company endorsed by ensure. So if you are on holiday or on a motorway with kids in your car you will have to stay in a b&b until you get a replacement, up to two weeks I was told by auto windscreens. Called ensure nothing tuff, complained on trip advisor and advised to email esure with a link but absolutely nothing. Esure never never ever again,”

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Posted 3 years ago

“Customer service waited 45 mins to answer the phone, when finally spoke to someone was put on hold several times. I was asked by this person who said he would call me back and didn’t all day, very disappointed with the service wouldn’t recommend”

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Posted 3 years ago

“Just tried a quote online but the VRN not recognised (sluggish upload of latest dVLA info) Website told me to calland quote a reference. Did just that, told me that they only accept calls from existing customers (how do they know I am not an existing customer - i used a friends mobile!!!!). Just hung up. Dreadful”

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Posted 3 years ago

“Very happy with price compared to other quotes”

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(Car Insurance) - Posted 3 years ago

“I did not have a good experience in getting a quote from esure. When you do it online for a multicar insurance, it asks you to call a number. When you ring them, it defaults to saying that you do this online. I eventually managed to speak to a person and got a quote. Asked it I could review it before committing and he said that I should be able to review this online. I could not retrieve this online and when I called them again to request that they email me the quote to review, they refused. I asked if this could be uploaded online for me to review and they refused again. The only option they offered was to purchase the policy and then cancel within 14 days. For me, this is not operating with openness and transparency. It was clear that they had no idea on how to get new customers. I dread to think how I would be dealt with if I had a claim. On balance, I decided not to waste any more of my time on a company that has very poor customer service.”

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Posted 3 years ago

“Very efficient. very fairly priced they even got my no claims discount without me any to do anything off some database. Text me to tell me. Well chuffed 👍😀🙏 THANKYOU”

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Posted 3 years ago

“I found the issue that esure put on claims that if a customer wished to use their own repairer they are penalised with an extra £200 rather than use esure’s own repairer. This seems unprofessional, unnecessary and unfair. Other than that they were fine.”

Helpful Report

(Car Insurance) - Posted 3 years ago

“My claim is still not settled after 10 months. After the accident (September 2020), I started getting calls from different companies (companies who call you if you were involved in an accident and want to claim). These companies had all the details i-e my name and number, my wife's name and number, home address, details of the car and date of accident, details of the other car who was involved in the accident etc. Initially I though these companies were given my details to sort out the claim but after calling Esure customer service they had no knowledge about these companies. HOW DID THEY HAVE ALL THE DETAILS? I even filled in details of these companies on Esure nuisance contact form but no action was taken. I sent emails to Esure customer service and do not get a reply why our Privacy information was shared (sold) to nuisance companies. I think this is the reason why the premium is low as they sell your privacy information to other companies and make money out of it. Shame on you.”

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Posted 3 years ago

“On 25/6/21 I lost my Jeep in a flood. On 28/6/21 Esure wrote it off, advised to clear it and collection by Copart imminent. Asked for a review and I did a positive one, swift, efficient etc. Copart never came. Then an email to say another company was coming to assess my car and a link was sent asking me to photograph damage. No visible damage, water in the engine! Told it would be collected 18/7/21. I did not take the offer of a rental as the Jeep is used on the farm and I need a truck, I have other cars. BIG mistake. Now no pressure on esure to resolve my case as no money to be saved. Nobody came on 18/7/21 for the Jeep. I have always got to initiate contact as nobody has ever contacted me from esure, ever, by telephone. Each time I speak online I'm told it will be sent to the person dealing (no name ever given) and they will be in contact. They never do, they never have. I noticed on Twitter, which I don't use, they said rather than complain, contact the CEO direct and we will resolve and gave an email. I emailed them and yes, the reply was somebody has to speak to somebody else about this. I still have had no contact. On the basis of writing it off and needing a truck for farming I went out and bought another truck anyway. If this is how you treat your customers, you do not deserve to run a business. Shameful, ignorant, neglectful and just not British in dealings. Avoid if you care about being treated correctly in your time of need!”

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Posted 3 years ago

“Go compare was really good In Finding the best cheapest insurance for us. Esure came uo best for us and it has good reviews.”

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(Car Insurance) - Posted 3 years ago

“Great insurance company highly recommended!”

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(Car Insurance) - Posted 3 years ago

“Very professional impression but I've had no need to make a claim so can't comment on this.”

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(Car Insurance) - Posted 3 years ago

“very happy with the serivce, all explained properly and in depth, paid the policy, dont need to do anything else unless i need them”

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(Car Insurance) - Posted 3 years ago

“Esure have been excellent hoping to renew with thwm”

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(Car Insurance) - Posted 3 years ago

Esure is rated 3.4 based on 1,894 reviews