Name: Esure
Rating: 3.42

“I moved to esure as they gave me a good quote for my car at the time. Mid policy I've changed my car. It was easy enough to change the car details online and it didn't cost me any extra. However I have a personal registration and as this wasn't put on the new car straight away as I had to wait a week for DVLA to swap things over. I called ensure to change the registration to the new one as I'd submitted the online forms and it had rejected. The lady on the phone charged me £29 for this privileged. How can you justify such a large admin fee for a simple task!!. I insure three cars and did intend to move them all to esure but not anymore. I've never been charged this much money for an admin task by any other insurance company.”

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Posted 4 years ago

“Terrible service, the customer service advisors needs serious training to listen and accurately records customer requirements ... and the managers need to ensure that they respond to complaints. In my case I have had over 6 calls with a variety of customer advisors each who promised action but none of them kept their word and nor did the managers even bother to even call !!! Truly amateur service... and will never recommend them!!”

Helpful Report

Posted 4 years ago

“Terrible service, the customer service advisors needs serious training to listen and accurately records customer requirements ... and the managers need to ensure that they respond to complaints. In my case I have had over 6 calls with a variety of customer advisors each who promised action but none of them kept their word and nor did the managers even bother to even call !!! Truly amateur service... and will never recommend them!!”

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Posted 4 years ago

“Was really disappointed that I was dismissed due to me not being unable to work from home due to mental health issues. Team leaders and HR staff are deceitful liars so I now have to go to a Tribunal. I would certainly never recommend them and suggest customers do the best thing and not insure with the.”

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Posted 4 years ago

“The real thieves of the planet! These absolute crooked sons of Sheila's (esure/Sheila's wheels) have just racked in a BMWe90 msport 2owners fsh+more they owe, after waiting 2 weeks without any curtsey car having been fed total lies! Comes to the nitty gritty they tell me ownership of a named driver is the reason having already occurred other damages then now as the payout is heavier for them its too much of an issue. COMPLETELY RIPPED OFF. COMPLAINT OPENED. NAMES NOT MENTIONED!!!!!!!!”

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Posted 4 years ago

“The real thieves of the planet! These absolute crooked sons of Sheila's (esure/Sheila's wheels) have just racked in a BMWe90 msport 2owners fsh+more they owe, after waiting 2 weeks without any curtsey car having been fed total lies! Comes to the nitty gritty they tell me ownership of a named driver is the reason having already occurred other damages then now as the payout is heavier for them its too much of an issue. COMPLETELY RIPPED OFF. COMPLAINT OPENED. NAMES NOT MENTIONED!!!!!!!!”

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Posted 4 years ago

“esure never sent me a renewal quote and when I checked it had gone up quite a lot. I changed my vehicle but it was a like for like car. I have found quotes that are a lot lot cheaper for the same policy but they refused to price match. Cancelled policy but still being charged £60 to do so. Will not be recommending Esure to any body else.”

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Posted 4 years ago

“AVOID THIS COMPANY AT ALL COSTS AVOID THIS COMPANY AT ALL COSTS AVOID THIS COMPANY AT ALL COSTS A drunk driver smashed into my vehicle she was arrested for drink driving and admitted full liability to hitting my car. I reported this to acorn insurance my insurance company and I was told To call ESURE the drunk drivers insurance company ... I called esure they collected my car and they have had my car for almost 2 weeks esure then came back to me and said they can’t offer me any service as their policy holder was drunk and breached her insurance policy they told me no work had been done on my car and that I had to deal with acorn insurance.... no one from esure contacted me at all the first I knew about this was when enterprise the courtesy car company contacted me Friday afternoon stating esure was not going to pay for the hire anymore and I was going to be left without a car after more than 4 hours and speaking with 8 different people who couldn’t help me I finally got a call from Catherine who was dealing with my claim she apologised and said she was meant to call me but she was waiting to hear from other departments she stated she was new to the role and she was told that even as it was a drunk driver she was told they could still repair my car but she had been miss informed and that they should not have offered to fix my car and I needed to go through my insurance company they did allow me to keep the hire car until Monday as I have vulnerable parents what a mess they said they are not refusing to fix the car but the car would be returned to me and then my insurance company have to deal with them very very poor customer service and I think your staff need to be trained to a high standard not to make these mistakes and cause unnecessary stress to people I have been left with no option but to take this further to the auto motor ombudsman”

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Posted 4 years ago

“Bad customer service lack of empathy during COVID-19. I would not advise anyone to insure with them.”

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Posted 4 years ago

“Rubbish company, guys stay away from this robbers and thieves please i warn you. They fu.k up my life because of nothing, they are the worst company every been made, stay away guys trust me stay away from this company. Rubbish rubbish , the God gonna punish this idiotts because they play with the people i was put in very bad situation because of them. Dont ever ever insure with them Guys trust me NEVER”

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Posted 4 years ago

“Very bad service, there advisors during a claim are rude and don’t care one bit. Awful avoid at all cost”

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Posted 4 years ago

“Not happy with the price compared to other companies and was ripped off from day 1... Cancelled policy due to how expensive and added fees... Not Happy at all..”

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Posted 4 years ago

“Bad service”

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Posted 4 years ago

“got my car back without being fixed, and paying the excess.”

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Posted 4 years ago

“my car came back without being fixed, after 2 weeks of waiting.”

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Posted 4 years ago

“Worst renewals experience! I was given a renewal quote and I said I’d shop around, came back to them and after 30mins and my renewal quote had expired and the new quote was now £70 more! Past 3 years I’ve always had insurance with Esure purchased through money supermarket and esure always came out the cheapest however when you call them up to get it at that rate they always refuse and get me to buy it online. It’s a frustrating process online and phone with Esure.”

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Posted 4 years ago

“Cheap quotes for a reason. Awful second rate company who refer to their Terms and conditions continually. Could not speak to a Supervisor / Manager to discuss a dispute due to "Covid " , but Covid didn't stop them implementing their admin fees !!!! Poor, shamefull company. Pay a higher premium for a more professional insurer otherwise avoid like the plaque. Awful , awful, awful.”

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Posted 4 years ago

“Phoned up and spoke to an EXTREMELY RUDE Scottish man called Martin. The call quality his end was awful and he was speaking far too quickly. So I very pleasantly apologised as I couldn't hear him properly, and asked could he repeat what he said, and he ANGRILY SHOUTED the sentence back to me and hung up. He needs to be sacked IMMEDIATELY. Call was 30/09/20 at 17:55pm (the call connected after a 25 min wait in the queue.)”

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Posted 4 years ago

“Car was stolen and they offered 6k less than than it was worth. Do not use them. Terrible to speak first check they sent was for £130 as a scare tactic. Then they same you accepted the offer. No negotiation, I am not sentimental about cars but know how much they cost to buy. Feel utterly let down through no fault of my own. Would never use again or ever recommend to anybody. It is wrong and reported to financial ombudsman.”

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Posted 4 years ago

“Left me stranded after a crash despite having fully comp and breakdown, refused to reimburse the 130 pounds taxi fare I had to pay to get home, denied I took no claims protection despite having 4 years.”

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Posted 4 years ago

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

Esure Reviews