Esure Reviews

Name: Esure
Rating: 3.43

3.4 Rating 1,894 Reviews

61 %

of reviewers recommend Esure

Company Reviews

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3.4

Based on 1,894 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5

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Esure 1 star review on 25th December 2024

Anonymous

Esure 1 star review on 16th September 2024

Paula

John Aitchison

Esure 1 star review on 26th January 2024

Vytas

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Basically there is no customer service at Esure Flex. None whatsoever. Of course they claim that there is a “chat” facility but this does not exist in practice and having ignored you for 45 minutes cuts you off. They deploy the same process with their phone lines. Claims have to be made online using their third rate not fit for purpose software which freezes mid claim. This happened 4 times using my high speed fibre. After I complained they called me back twice, each time letting the phone ring for 2 rings!! They then claim that they have attempted to follow up the complaint.”

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Posted 1 year ago

“Opted to pay monthly for car insurance. Looked at my bank account and they have taken rhe whole yearly amount. Spoke to them and they said nothing they can do to reverse this. I would need to cancel to try and get my money back. Called them again to register a complaint and they put the phone down on me. Tried to log in to my account to contact them via Web chat and I cannot access my account! This company is a scam - avoid !!!!”

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Posted 1 year ago

“"Very helpful when I needed to add a named driver"”

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(Car Insurance) - Posted 1 year ago

“If you have to claim from Esure flex - it’s impossible to contact anyone and get your car fixed. The chat system breaks and you can’t speak to anyone. Waited 4 months and my car still isn’t fixed.”

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Posted 1 year ago

“Terrible service took my car 9 weeks ago 5 percent damage after 48 hours of trying to find my car email from esure we sorry you had accident we doing everything to support and help u next day can u take photos of damage no u took my car 9 weeks ago !!! Next day i told its at a scrap yard sort it out !!!!Where's my car??”

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Posted 1 year ago

“Avoid like the plague. No customer service only a faulty chat bot and phone robot. Frustrated to tears with them”

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Posted 1 year ago

“Been with them for 6 yrs now and very happy with their customer service, renewal quotes and no claims bonus”

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Posted 1 year ago

“Very helpful.”

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Posted 1 year ago

“Worst insurance company ever! No contact available only a call centre in South Africa. Avoid this company unless you don't ever want to cancel, change or claim. You cannot discuss anything.”

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Posted 1 year ago

“"I purchased another car went through esure to change the insurance to my new car. Went through all the details to then be told they can't insure my car.didnt get an explanation why so had to cancel my insurance so then I got a cancellation fee. I wrote to esure asking for an explanation why? the only reply I got was a cancellation cost and no explanation why they couldn't insure my new car."”

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(Car Insurance) - Posted 1 year ago

Hello Raymond, Thanks for leaving a review, we are sorry to hear that you did not enjoy your experience with us. As you’re posting on a review site, we are unable to view your Go.Compare account however, we would love to discuss this with you in order to investigate this further so we can resolve your query. If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm that would be great. Many Thanks, Harry

Posted 1 year ago

“"i have recently changed my car for the first time in nearly 25 years.i had a policy with esure which i needed to cancel.i took another policy out with them.unlike the dvla who give you money back for unused tax insurance companies charge a large fee.\r\nthis i think is a bit harsh.i will therefore be more careful about time of year i change my car.iit could turn out when you cancel a policy thay you have to pay more than you could get back."”

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(Car Insurance) - Posted 1 year ago

Thanks for leaving your feedback. Please be aware you are leaving a review for Go.Compare, and not your insurer. If there's anything else we can do to assist you further or improve our score please let us know. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Josh

Posted 1 year ago

“"I got a good price for my insurance in June, but remains to be seen if its as good when it comes to renewal.\r\n"”

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(Home Insurance) - Posted 1 year ago

“"I was not involved in speaking to esure customer service at all. It was all done on online which is basically entering the details & requesting what type cover I wanted. It was quite straightforward.\r\n\r\n\r\n"”

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(Home Insurance) - Posted 1 year ago

“"so far an excellent insurance to deal with -obviously will wait until renew quote next time around for further reviews"”

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(Car Insurance) - Posted 1 year ago

“Car was stolen on the 12th July. It’s no 23rd October and no payout. One phone call 55mins, I was told payment had been made. 7 days later no money. Another 1hr 22min call. I was told due to storm they were having difficulties and was promised someone would call me back. 5 days later still no phone call. Replied and sent a further 2 emails to an engineer called Morag Ross. Doesn’t bother responding, emailed customer services twice no response. Finally took the first step to “filing a complaint” and it’s been 3 days… nothing. When you get a quote from Esure, spend a £1000 more if you need to and go with the next provider otherwise you will regret it.”

Helpful Report

Posted 1 year ago

“Bunch of Chancers. Used this mob reluctantly last year for Home insurance but at point of renewal they increased the policy nearly 4 fold from £160 up to £585. When I checked out similar policies on-line they we much closer to the £160 than to the £585 so simply didn't renew. The people who run this business have little or no understanding of the basics of customer retention. I rang their office ready to explain to them that I wouldn't have renewed with them even at the same price because of their terrible reviews, one site alone had 61% 1 star and a big habit of trying not to pay out, but she couldn't care less and made no attempt to explain their greed. Really surprised this company remain in business. I urge everyone to keep posting these reviews to see the back of this lot, they have no right to be in business.”

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Posted 1 year ago

“They have the worst customer support I have ever experienced, they want you to make changes and cancel things online but this just says you can't do it. Then you call them wait over 30 minutes speak to someone who then says you need to speak to a different person then after another 20 minutes it cuts you off I went round in circles doing this for almost 4 hours. Then I used the online chat waited over 30 minutes again to be asked irrelevant personal questions before finally they canceled my policy. Then today I find nothing has happened I'm now going through all this again its absolutely ridiculous it takes no time at all to take out insurance with then but it seems they'll do anything to stop you getting through to cancel. Do yourselves a favor and stay well clear of this company.”

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Posted 1 year ago

“Had car stolen and took them 10 days to sort temporary vehicle!! After 4 weeks still no offer even though caught on cctv and want hire car back Never get any answers and goes round in circles wasting hours per call- avoid them”

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Posted 1 year ago

“Not replying to emails. Been on phone 3 days and still not answering all you get we are unusablely busy today....... But when they want your cash is a bloody quick call. Worst eve service Will urge not to use them”

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Posted 1 year ago

“Leave 0 stars if possible . Won't answer the phone and leave you on hold for hours at a time hoping the line cuts off. Inexperience staff that can't take notes or resolve simple problems like passing details on to garage and enterprise.”

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Posted 1 year ago

Esure is rated 3.4 based on 1,894 reviews