Esure Reviews

Name: Esure
Rating: 3.43

3.4 Rating 1,894 Reviews

61 %

of reviewers recommend Esure

Company Reviews

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Metrics

3.4

Based on 1,894 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5

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Esure 1 star review on 25th December 2024

Anonymous

Esure 1 star review on 16th September 2024

Paula

John Aitchison

Esure 1 star review on 26th January 2024

Vytas

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good to do business with”

Helpful Report

(Car Insurance) - Posted 6 years ago

“No more when l renew”

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(Car Insurance) - Posted 6 years ago

“A little expensive compared to other companies”

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(Car Insurance) - Posted 6 years ago

“My car was vandalised even stated by police, yet esure refused this and would only pay for one side of car to be fixed that was done by a vehicle not a person! Yet police stated all damage was done by a person, esure exact words was that's or decision and there is nothing more to say! Absolute disgrace and I feel they robbed me”

Helpful Report

(Car Insurance) - Posted 6 years ago

“After months of phone calls and leaving reviews about my treatment at Esure they have now sent me a letter cancelling my insurance, it’s ok for there pit bulls to argue but when you start with them they spit the dummy out and cancel your insurance, now I’m out of pocket by £3000 + my car still needs to be fixed I’m £300 down on my exes new insurance of £400 to fix the car wing mirrors and amp the garage blew with a power surge £1300 loss of no claims even tho they had the dash cam footage and all the info the same day as the accident, the worst company I have ever had as a insurance company, don’t think that paying less for insurance helps you, yes get a good deal but make sure that they check everything is working in your car before you leave at a garage to be fixed by your insurance,”

Helpful Report

Posted 6 years ago

“was with shelias wheels didnt realise its esure in disguise!! when you claim it goes through esure not shelias wheels. over 16 hours in 4 days and over 200 phone calls made and recieved regarding a claim. im not at fault. esure do nothing but said and i quote "had i paid the £30 optional extra for legal cover they would have done it all and i would recieve 199% of my personal injury claim and wold just pay my excess which is £100". these people have no customer service they treat you like dirt get you to do everything. the courtesy car is a ford ka that you cant ve if the car is written off only if its being repaired i had to rent a car and have it delivered from 50 miles away to ensure it was the same car as i had had so i can try to claim against insurance. i wouldnt trust esure to insure a bowl of snot!!”

Helpful Report

Posted 6 years ago

“Excelent company. Great service.”

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(Car Insurance) - Posted 6 years ago

“Up to now everything is good. The proof of the pudding is if I have an accident and by how much they are going to put up the premium on renewal!”

Helpful Report

(Car Insurance) - Posted 6 years ago

“I took out cover with Esure because, they offered the services I required at the cheapest price. So far I haven't had to use them so I really don't know if they are as good as they say they are. On the up side, I haven't heard anyone say anything thing bad about the company either. So pay their over inflated prices and keep your fingers crossed they will deliver if and when you need them. Good Luck.”

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(Car Insurance) - Posted 6 years ago

“Good”

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(Car Insurance) - Posted 6 years ago

“Very bad would not recommend”

Helpful Report

(Car Insurance) - Posted 6 years ago

“Okay for basic insurance but pray you don’t have an accident that writes the car off as they offer you peanuts for your car and not helpful in the slightest.”

Helpful Report

(Car Insurance) - Posted 6 years ago

“I am very pleased with Esure customer service”

Helpful Report

(Car Insurance) - Posted 6 years ago

“No messing straight forward. Very good company to deal with.”

Helpful Report

(Car Insurance) - Posted 6 years ago

“My wife recently had an accident, unfortunately there incompetent and careless colleges without taking care of the fact and evidences called the accident to be my wife's fault. The great people who "works" to protect us didn't even bothered to watch the video she recorded to prove she is the victim. She is done here part of the deal and pay the fee they wanted and expected they will do theirs, the protection she payed for. By failing to protect there customer BUT TAKE THE MONEY form them remind me an other organisation ho also taking money for false protection (or else). As being the first and last year of our contract I can only hoping the company's like these will go down for good.”

Helpful Report

Posted 6 years ago

“Best price available when I enquired and fantastic customer service, would recommend to anybody!”

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(Car Insurance) - Posted 6 years ago

“All my dealing with this company has been excellent”

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(Car Insurance) - Posted 6 years ago

“really pleased how straight forward everything has been so far very good”

Helpful Report

(Car Insurance) - Posted 6 years ago

“Good company”

Helpful Report

(Car Insurance) - Posted 6 years ago

“Excellent insurance company.”

Helpful Report

(Car Insurance) - Posted 6 years ago

Esure is rated 3.4 based on 1,894 reviews