Esure Reviews

Name: Esure
Rating: 3.43

3.4 Rating 1,894 Reviews

61 %

of reviewers recommend Esure

Company Reviews

Questions

Metrics

3.4

Based on 1,894 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5

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Esure 1 star review on 25th December 2024

Anonymous

Esure 1 star review on 16th September 2024

Paula

John Aitchison

Esure 1 star review on 26th January 2024

Vytas

Anonymous

Anonymous // 01/01/2019

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“I still do not understand why I was required to provide proof of my no claims bonus. It should be something the insurance company could find.”

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(Car Insurance) - Posted 7 years ago

“I had no problems with any of he information I needed to get the insurance”

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(Car Insurance) - Posted 7 years ago

“very poor customer service my first year with esure and my last”

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Posted 7 years ago

“Had a accident from the rear and was forced to make a claim and pay for the excess as they said my car wouldn't be repaired until the third party admitted liability. Esure said I would get the money back (which I didn't). In the End as Esure's Lawyers (Keoghs) couldn't be bothered to fight on my behalf they decided without my attention that it was my fault which I don't understand how as I was travelling forward. So the claim went against me, I lost my no claims and they tried to up my policy from £500 to £2500 (per year). Awful company do not use them......Crooks.”

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Posted 7 years ago

“not a very helpfull give a big miss”

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Posted 7 years ago

“Easy clear instructions . Great deals . Covers all aspects and any questions or problems are easily sorted .”

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(Car Insurance) - Posted 7 years ago

“They were fine and met all my insurance needs until I had to claim after being hit while parked by a hit and run driver then my renewal tripled in cost. I understand that they could not reclaim the costs from a third party but surely it should not have made the cost jump up so much. Phoned to ask if there was any movement price wise but to no avail it was very disappointing in the end. It did make me wonder if I had not of been hit and had to claim then would the payments have gone so high somehow I don't think so.”

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Posted 7 years ago

“After a 3rd party decided to drive into the side of my car whilst parked I was forced to submit a claim. Esure said their policy was to claim against my own insurance first until the 3rd party accepts liability. The incident was caught on CCTV however esure failed to request the footage and did not investigate the claim. Obviously cheaper for me to foot the cost rather than esure to actually do their job. From numerous complaints it is evident from the outset esure had no intentions of following up the claim. Now awaiting response from the ombudsman. DO NOT USE THESE COWBOYS”

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Posted 7 years ago

“Found website easy to navigate and answering the questions was straightforward.”

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(Home Insurance) - Posted 7 years ago

“It as a surprise that my car was written off but the value was agreed with no delay”

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(Car Insurance) - Posted 7 years ago

“The service was very good but the snags are that not everybody can print off there policy due to not having printers or working from a mobile phone.Trying to make an inquiry about an additional policy is impossible when you need to talk direct and get on line prices.”

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(Car Insurance) - Posted 7 years ago

“So far no problems 1.”

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