Esure Reviews

Name: Esure
Rating: 3.44

3.4 Rating 1,886 Reviews

61 %

of reviewers recommend Esure

Company Reviews

Questions

Metrics

3.4

Based on 1,886 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5

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Esure 1 star review on 16th September 2024

Paula

John Aitchison

Esure 1 star review on 26th January 2024

Vytas

Esure 1 star review on 16th December 2023

Anonymous

Anonymous // 01/01/2019

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“"Taking nearly an hour to get threw to someone!!\r\nThey don't keep you posted with what's going on when you make a claim, I had to keep ringing them!! Again an hour to answer to phone!!!\ud83e\udd28 So frustrating "”

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(Car Insurance) - Posted 2 years ago

“"Overall I have no problem with esure "”

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(Car Insurance) - Posted 2 years ago

“Please avoid at all costs, this company is the worst company I have ever experienced! It is clear that the staff are not treated well and they then get marked down on customer service because the management and the whole process is flawed. If you need anything from Esure be prepared to constantly chase, get incorrect information repeatedly and be spoken to rudely.”

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Posted 2 years ago

“"Very good they always send information as to what is going on and there if you need them "”

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(Home Insurance) - Posted 2 years ago

“Contact centre staff are hostile an dunhelpful an dtak eout payments when they agree not to an dmess up payments. Insurance is wildly expensive and increases without good reason. Cannot wait to leave.”

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Posted 2 years ago

“It’s been 3 months and they’ve still not helped with my claim they’re pushing it off if anything, don’t go for e sure go for an insurance that will fight your claim.”

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Posted 2 years ago

“Reliable prices, great website and loads of options for solid home insurance. I always seek to stay with ESure”

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Posted 2 years ago

“£100 cheaper than anyone else”

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Posted 2 years ago

“"Good on price but you have to print your own documents and I think they charge you if you want them sent. I have not made a claim, so I don't know what the customer service is like. In the past when I have had ensure they were pretty good."”

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(Home Insurance) - Posted 2 years ago

“Be VERY careful if you might add someone on to your policy in the future, they only insure very low risk people and give no explanation if someone is deemed too high risk to add. My partner cancelled his policy today because he tried to add me and was told that as an actor I was 'high risk'. This is weird enough (why would actors be high risk?) but we even explained that I'm primarily a VOICEOVER actor working from home, and also separately a business owner (also WFH), and were still told that they can't cover me. Guy on the phone couldn't give us any answers or even pass us on to a manager, so we just had to cancel the whole policy, lose no claims bonus and go somewhere else. Lack of explanation left us feeling like I'd been discriminated against for no good reason.”

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Posted 2 years ago

“I was hit from behind by a bus. No injuries , no sharp breaking. Full cctv of incident. My insurer Esure accepted 100% of blame as they couldn’t see why I had slowed. The bus driver had action taken against him by garage but still Esure wanted to accept 100% of blame. I was told that a court case would find us to blame. I asked what experience of court , or courses had the accessor been on , none was tha answer. Esure simply do not find it cost effective to fight a case on your behalf so they submit to liability and pass the cost onto the driver. My insurance increased by 1/4. Pick an insurer that will fight your corner, that certainly isn’t Esure”

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Posted 2 years ago

“"Hi I went with Esure as there was no hidden agenda with them as I have a hot hatch that the young boy\u2019s would like.I will be taking out this years policy for my Honda Civic Type-R."”

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(Car Insurance) - Posted 2 years ago

“Ease of use of their website. Made purchasing my car insurance a breeze.”

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Posted 2 years ago

“"it was alright "”

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(Car Insurance) - Posted 2 years ago

“"Great service very helpful "”

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(Car Insurance) - Posted 2 years ago

“Bog standard company!”

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(Car Insurance) - Posted 2 years ago

“I SHALL RECOMNEND GO COMPARE,TO MY FREINDS AND FAMILY,.”

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(Car Insurance) - Posted 2 years ago

“Esure offered the best package for us for building and contents insurance with the most effective price.”

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Posted 2 years ago

“Called, spoke to lovely helpful lady and finished happy with service received”

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Posted 2 years ago

“So easy to use and prompt responses”

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(Car Insurance) - Posted 2 years ago

Esure is rated 3.4 based on 1,886 reviews