Hi Nicolas,
We are sorry to hear that you had a negative experience with your order. This is not the experience we want you to have at Alpinestars.
We strive to provide excellent customer service, and we take customer feedback seriously. We understand that your experience did not meet your expectations, and we would like to make things right.
Our customer service team will reach out to you by email and we will do our best to resolve the issue promptly.
Have a nice day!
“Wszystko przebiegło bezproblemowo. Buty dojechały z stanie idealnym. Polskie sklepy z częściami MX nie był w stanie sprowadzić mi butów przez rok ze względu na nietypowy rozmiar. Tu zakup i dostawa w ciągu tygodnia. Pozdrawiam i wielki plus dla Alpinestars.”
“Purchase was much better than expected ( cr-x drystar boots)
And staff were very helpful to sort out sizing problems with first order
Very Long delivery time even with paying extra for express or I’d of give 5 stars :)”
“I used the Tech 7 drystar boots for a trip in iceland.
the expectation was for them to be dry in the rivercrossing.
To my surprise they werent always as dry as expected.
Ofcourse if water gets in from the top its normal they get wet but just putting your foot down in 15cm if water and them still getting wet caught me by surprise.
Not the less i still think the tech 7 drystars are the best offroad boot on the market for enduro en adventure travel.
Just a bit of a shame they arent more water proof.”
Hi David!
we are really sorry to hear that you had a negative experience with us.
We strive to provide excellent customer service, and we take customer feedback seriously. We understand that your experience did not meet your expectations, and we would like to apologize for any inconvenience we may have caused.
Let us know should you require further support from our part to process the return. We will be happy to provide you with further assistance.
Have a nice day!
“Bonjour je suis une nouvelle fois très satisfaite de mon achat. Des produits de qualité, un envoi rapide et soigné. Je recommande vivement alpinestars”
Hey Rached,
Thank you for your feedback regarding the Alps V2 Gloves you purchased from us. We are truly sorry to hear that the product did not match your expectations.
Our customer service team will reach out to you by email and we will do our best to resolve the issue promptly.
Have a nice day!