“Product is very good, I bought it for a gift to my boyfriend and he’s happy with them. However, the box arrived very bad! Broked in parts and very chrushed and I coudlnt wrap it as a gift, so I was very dissapointed.”
Hi Jose,
We are sorry to hear that you had a negative experience with our Customer Service. This is not the experience we want you to have at Alpinestars.
We strive to provide excellent service, and we take customer feedback seriously. We understand that your experience did not meet your expectations, and we would like to make things right.
Our customer service team will reach out to you by email and we will try to make up for it.
Have a nice day!
Hola Sergio,
nos gustarÃa disculparnos por el retraso en la gestión de tu reciente pedido con nosotros. Entendemos que tu tiempo es precioso y no hemos estado a la altura de tus expectativas.
Nuestro servicio de atención al cliente se pondrá en contacto contigo por correo electrónico y haremos todo lo posible para resolver el problema rápidamente.
Que tengas un buen dÃa!