“I have been an alpinestars fan for over 30years buying many on and off road products but my recent purchase of tech 7 drystar boots has left me a little disappointed, normally your product are very good quality and last extremely well but my currant boots have not been as good quality and are looking very sorry for them selfs after only getting a couple months use from them, I am not an amazing rider and for the green lane style use I would have expected much better form you, hopefully this is not a sign of things to come from you as with 4 moto kids I have a lot of kit that I hope will last much better, internal grip pads have pretty much fallen off like the glue was not good enough! Anyway not sure if this will ever get to you but hopefully someone somewhere will get the message and if other have same problem you can fix it 👍🏻”
Hi Oliver!
We are sorry to hear that you had a negative experience with our product. This is not the experience we want you to have at Alpinestars.
We strive to provide excellent customer service, and we take customer feedback seriously. We understand that your experience did not meet your expectations, and we would like to make things right.
Our customer service team will reach out to you by email and we will do our best to resolve the issue promptly.
Have a nice day!
Dear Peter,
We are very sorry to hear that your parcel arrived damaged. We understand how frustrating this can be, and we want to resolve this issue for you as quickly as possible.
Our customer service team will reach out to you by e.mail.
Thanks and have a nice day!
“Schade eigentlich mag ich eure Klamotten
Mit der letzten bin und bleibe ich unzufrieden
Wenn ich eine Jacke mit Goretex kaufe erwarte ich einfach das die Jacke auch außen trocken bleibt. Leider ist das hier nicht der Fall . Der Support war schnell aber auch sehr oberflächlich”
Hallo Erik!
Es tut uns leid zu hören, dass Sie mit unseren Produkten und dem angebotenen Service nicht zufrieden sind.
Wir bemühen uns um einen exzellenten Kundenservice und nehmen Kundenfeedback ernst.
Wenn Sie noch ungelöste Zweifel haben, die Sie mit uns besprechen möchten / unbeantwortete Fragen haben, zögern Sie bitte nicht, sich mit unserem Customer Care Team nochmals in Verbindung zu setzen.
Wir sind gerne bereit, Ihnen zu helfen! Vielen Dank und noch einen schönen Tag!
“I can honestly say Alpinestars products are excellent all the way round. All my motorbike clothing including boots and gloves are Astars.
Their casual clothing range is also awesome.
Very highly recommended.
Dr. Udesh Naidoo”
“Llevo esperando mucho tiempo a la reposición de la talla superior de uno de sus cascos para poder realizar el cambio. Ni recibo respuesta de fechas de reposición ni solución”
Hola Ivan,
sentimos mucho no haber podido atender tu solicitud.
Nuestro servicio de atención al cliente se pondrá inmediatamente en contacto contigo para aclarar el asunto lo antes posible.
Gracias por tu comprensión y ¡que tengas un buen día!
“Buying from Alpine Stars was a really good experience. My goods were delivered promptly, were well packaged and my new cap is the most comfortable I’ve ever worn. I’m really happy and will be treating myself to more quality stuff soon….”
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