“Great clothes and great service but when I asked about the RSRV cap I received and asked who the rider was I just got the word for word sales pitch so I still don’t know now🤷♂️”
Hello Andrew! Glad to hear that you are satisfied with our products and service and sorry for any misunderstandings or if we were unable to answer all your questions.
If you have any further doubts/unanswered questions, please do not hesitate to get in touch with our Customer Care again.
We will be more than happy to answer all your questions! Thank you and have a nice day! :)
“Top level quality products. Very good afer sale service. I need to do a return due to a personnal mistake and has been refund without delay. I highly recommand”
Hi Alina - Sorry about the shipping delays. We totally understand your disappointment and have escalated the issue with the courier to ensure it arrives asap. We will DM with something to help make up for the delay.
“I lost the elastic clip/extension for the Nucleon Kr2. My officail dealer could not get it from you. I met Alpinestars people in Leogang Worldcup, the said they will send me an email. No response. Impressed negatively from a family owned company.”
Hi Marco!
We are very sorry that we were not able to follow up on your request and we fully understand your disappointment. We have forwarded your message to the relevant internal department so that we can get back to you with a feedback by e-mail as soon as possible.
Thank you for your patience and kind cooperation.