Euro Car Parts Reviews

Name: Euro Car Parts
Address: Fulton Road, ,, Fulton Road, ,, Wembley
Rating: 4.29

4.3 Rating 258,589 Reviews

82 %

of reviewers recommend Euro Car Parts

4.3

Based on 258,589 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Euro Car Parts Pool Video Review Intex Frameset Swimming Pool (Rectangle) - 4.5 x 2.2 mtr

Euro Car Parts 5 star review on 16th January 2025

1105

Anonymous

Anonymous // 01/01/2019

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“Item had been opened and obviously fitted before, not happy, expected better from your company, not even sure that all parts were in package, also very limited fitting instructions”

Helpful Report

Posted 3 months ago

“I didn’t receive my order from Euro car parts or even get an update about the order. I had to ring the store 10 days later”

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Posted 3 months ago

“Very efficient service.”

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Posted 3 months ago

“Ordered the correct part online and went to pick it up. Got home with it and they had given me the wrong part with a different part number”

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Posted 3 months ago

“This is my worse online purchase experience. This service is beyond disappointing. Perhaps disrespectful seeking a review even when I haven’t received the order paid for 6/10/24. Do members of your team communicate with one another? I’ve spent days chasing item, no one picking up, kept being referred to a FAQ bot. What’s the point using a clueless BOT that couldn’t trace the item. Worse still your staff also kept pushing me from pillar with no idea of what happened to the order. One of your staff, Barking Branch, actually hung up after telling me, “if you don’t know the order number, how do you expect me to know”. Sure there are many ways to track a purchase. Attitude was, he couldn’t be bordered and hung up on me. Chased again, someone else picked up and insisted I speak with ahead Officer Customer Service (HOCS). HOCS told me they couldn’t discuss and can only send a email to the delivery team to contact me. Then an email was received today lying that multiple attempts were made to deliver but failed. Yesterday, I spoke with your staff at Bow Branch who eventually found the order and confirmed with an apology that they’ve received the order but it hadn’t been processed. He added that he couldn’t understand how it could have been missed. With the apology accepted, he assured me that delivery will be made unfailingly today 16/10/24. I’ve waited and close to the door all day today, no one turned up. I’m short of one word to describe this very poor level of customer service.”

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Posted 3 months ago

“Great price, very quick delivery, items as ordered. What's not to like?!”

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Posted 3 months ago

“Great service and prices!”

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Posted 3 months ago

“Exellent products and distributors”

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Posted 3 months ago

“Good and prompt service”

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Posted 3 months ago

“Only 1 of 2 wipers arrived for my car / okay but not ideal”

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Posted 3 months ago

“The best parts shop”

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Posted 3 months ago

“Was given the wrong part however sticker was correct so unable to check until got home and compared to part replacinh”

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Posted 3 months ago

“York branch very helpful sorted out what was needed quickly”

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Posted 3 months ago

“I ordered parts online to click and collect and was shortly advised that they would be available next day. I picked them up early without any problems and enjoyed excellent customer service.”

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Posted 3 months ago

“Excellent. Thanks.”

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Posted 3 months ago

“First class customer service”

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Posted 3 months ago

“The part ordered arrived as promised their web page is easy to use good service”

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Posted 3 months ago

“Excellent products and prices, staff very friendly when returned one of the products as accidentally ordered two instead of 1”

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Posted 3 months ago

“Orderd wiper blades and given wrong size”

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Posted 3 months ago

“Awful place, dismal staff, total disconnect between website offers and in store offers. Slow, archaic systems. After my last experience I’ve vowed to never use them again .”

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Posted 3 months ago

Euro Car Parts is rated 4.3 based on 258,589 reviews