Name: Bigblu
Address: Broadband House 108 Churchill Road, Bicester
Rating: 3.48

“A awesome way to have a steady and fast broadband internet in the middle of nowhere Portugal at an affordable price.”

Posted 10 years ago

Hi Hans Thanks for taking the time to respond to our survey. We are really pleased that you are happy with your satellite broadband system. Kind regards The Europasat Team

Posted 10 years ago

“Always helpful, but if i had a criticism its that the quota runs out without my knowledge and then I am informed. Can't we have some form a warning mechanism when we are down to say just 5mb?”

Helpful Report

Posted 10 years ago

Hi John Thank you for taking time to respond to our survey. We have a system that will send out up to four emails per month notifying you when you exceed certain percentages of usage. Also, data use is visible within the My Details section of the Client Portal. If you have not received any data emails, can you let us know and we can investigate this for you. Kind regards The Europasat Team

Posted 10 years ago

“Always helpful, but if i had a criticism its that the quota runs out without my knowledge and then I am informed. Can't we have some form a warning mechanism when we are down to say just 5mb?”

Helpful Report

Posted 10 years ago

Hi John Thank you for taking time to respond to our survey. We have a system that will send out up to four emails per month notifying you when you exceed certain percentages of usage. Also, data use is visible within the My Details section of the Client Portal. If you have not received any data emails, can you let us know and we can investigate this for you. Kind regards The Europasat Team

Posted 10 years ago

“Always very reliable. It's nice and reassuring to be able to easily contact customer services, both commercial and technical. Of course, I would like the price to be lower. consumers who have access to fibre optic ADSL connections get much better deals. Regards PJP”

Helpful Report

Posted 10 years ago

Hi Philip Thank you for taking time to respond to our survey. We are really pleased that you are happy with your satellite system. Due to the money that has been invested in this new technology, satellite broadband will be more expensive than standard ADSL broadband. We hope this will change as it becomes more of a mainstream option. Kind regards The Europasat Team

Posted 10 years ago

“Generally a good service but a huge disadvantage is the failure to provide a reliable VOIP telephone service to date. Couple that with a miserly 30GB monthly allowance, which makes watching films a no-no. However as the alternative for me is dial up,I guess I should be grateful for what I do have.”

Helpful Report

Posted 10 years ago

Hi Robert Thanks for taking the time to respond to our survey. We will be launching a VOIP service during the first half of this year. A film uses around 2GB in standard definition. Kind regards The Europasat Team

Posted 10 years ago

“top up way too expensive totally out of proportion”

Helpful Report

Posted 10 years ago

Hi Peter Thanks for taking the time to respond to our survey. Due to the money that has been invested in this new technology, satellite broadband will be more expensive than standard ADSL broadband. We hope this will change as it becomes more of a mainstream option. Kind regards The Europasat Team

Posted 10 years ago

“The customer advisor was very helpful and made it easy to understand. It arrived quickly and have had no problem with it since it has been installed.”

Helpful Report

Posted 10 years ago

Hi Kate Thanks for taking the time to respond to our survey. We are really pleased that you are happy with the satellite broadband system. Kind regards The Europasat Team

Posted 10 years ago

“It's a good service and I'm very happy with how reliable it is and the speed. The only niggle I have is that any spare bandwidth I might have at the end of the month is not carried over to the next month.”

Helpful Report

Posted 10 years ago

HI Steve Thank you for your review. Unfortunately, as with most service providers and mobile phone providers the tariffs data allowance gets reset on a monthly basis. Kind regards The Europasat Team

Posted 10 years ago

“I do think that sending out 4 emails monthly about the Monthly fee for the Internet/Satellite connection is a bit over the top. It gets paid automatically from my Credit card. all I need monthly is a receipted invoice !!”

Helpful Report

Posted 10 years ago

Hi Robert Thanks for taking the time to respond to our survey. We are pleased that you are happy with your satellite broadband system. We will mention your comments regarding the invoice reminders to our developers and management team. Kind regards The Europasat Team

Posted 10 years ago

“Ordered system on a Saturday and scheduled delivery for the following Tuesday - very good but courier couldn't find the house and didn't ring contact number so day off work wasted. Eventually delivered on Wednesday after more explicit directions given to courier firm. Waited a week for the installer to contact us for an appointment (after several calls to Eurosat) and then he wanted to come the next day as he was in the area. This was a bit short notice but luckily we could arrange entry for him. Installation was very well done and system works perfectly so pleased overall but delivery/installation a bit slower than expected.”

Helpful Report

Posted 10 years ago

Hi Michael. Thanks for taking the time to respond to our survey. We are pleased that you are happy with your satellite broadband system. We do endeavour to have all customers up and running within ten working days of their order placement. I believe that this was achieved in your case. Kind Regards The Europasat Team

Posted 10 years ago

“We have only "fallen off the cliff" of monthly data usage once in nearly three years - but it was not a "throttling back" of access - but no access at all even for basic e-mails. How about a day or two of minimum access before cut-off.”

Helpful Report

Posted 10 years ago

Hi Graham. Thanks for taking the time to respond to our survey. We are pleased that you are happy with your satellite broadband system. Kind Regards The Europasat team

Posted 10 years ago

“Occasional loss of internet connection don't seem to be picked up in the events section of the website. Otherwise the system is easy to use and reliable.”

Helpful Report

Posted 10 years ago

Hi Michael. Thanks for taking the time to respond to our survey. We are pleased that you are happy with your satellite broadband system. If you would like to discuss your disconnections with the Technical Team, they will happily investigate this for you. Kind Regards The Europasat Team

Posted 10 years ago

“John Sidwell was very communicative both in terms of equipment and broadband packages available as well as advice on self installation. Configuring the dish and getting the broadband enabled was much simpler than I thought it would be.”

Helpful Report

Posted 10 years ago

Hi Steve, thank you for your review, if we can ever be of assistance please feel free to contact us. Kind Regards Europasat. Kind Regards The Europasat team

Posted 10 years ago

“The service, consistency of availability and speed are all very good. The one weak spot is that the data transfer limits are becoming increasingly constraining and less competitive with standard terrestrial systems. The cost of supplementary data allowance packages is exceptionally high.”

Helpful Report

Posted 10 years ago

Hi Tim. Thanks for taking the time to respond to our survey. We are pleased that you are happy with your satellite broadband system. Kind Regards The Europasat Team

Posted 10 years ago

“In reply to your response below, my issue remains that even with less than 1mbs from btconnect, I could still stream audio through my sonos. Now, whilst we have 35GB available at 20mbs, once that is utilised we have literally no streaming content during usable hours as unlimited 12midnight to 5am is of no practical use to a family. I wish it had been made clear on your website that after 35gb of the 100gb all streaming would cease (including audio!!) except between 12-5am. Yes, we had a slow service but we could still audio stream and even download slowly. Now we have 7-10 days of full service and the rest browsing only as even emails are affected if there are attachments. I think this should be made clear on your website, as I am now paying over 3 times more for a service that is effectively only fully operational for one third of a month at best. On you offers you only state "100 GB Uncapped browsing & email" You should state clearly on your offers that this means no streaming after 35GB out of the 100GB allowance has been reached, In my experience it is not prioritised, it is effectively curtailed. rgds Fraser Steele Hi Fraser, The network management policy regarding this tariff should have been explained to you before purchase by your reseller, the information can be found https://www.europasat.com/tooway/network-management-policy/ we are happy to discuss this if you want to contact us please feel free to by email or phone. Kind Regards Europasat Kind Regards The Europasat team We have had some teething problems with the system which have been handled very professionally by your installer Billy Black who has worked evenings and weekends to find a solution which is mainly a building issue. However i am very disappointed in that our service only supports audio and video up to 35GB of our 100GB allowance then essentially cuts this service off from 5pm to 12pm every evening even though we have 30GB unused, So when my kids come home there is no access to you tube, ,facebook, spotify or other similar sites which is useless. Your website says after 35gb you prioritise mail and web browsing, but it seems to me that betweeb 5pm and 12pm you disable all streaming services including audio at precisely the time we want to use it. The main reason I chose satelite broadband was that the service from BY was appalling, Now I have a system that is costing me 4 times the price and essentially delivering 35gb of the 100gb I pay for, To cut audio streaming after 35gb between 5 and 12 is the cruellest blow as this was the main reason we switched from BT due to its buffering issues. Its not even that we download a lot of audio, its the fact that we cannot download a single track on spotify as we are restricted from reaching the server rendering sonos able to play library tracks only. If I had know this would be the case, I certainly would not have changed as i can live without video bit not audio!!”

Helpful Report

Posted 10 years ago

Hi Fraser, The network management policy regarding this tariff should have been explained to you before purchase by your reseller, the information can be found https://www.europasat.com/tooway/network-management-policy/ we are happy to discuss this if you want to contact us please feel free to by email or phone. Kind Regards Europasat Kind Regards The Europasat team

Posted 10 years ago

“Goes off alot.could be our area.”

Helpful Report

Posted 10 years ago

Thanks for taking the time to respond to our survey. We are pleased that you are happy with your satellite broadband system. If you would like to discuss your disconnections with the Technical Team, they will happily investigate this for you. They are contactable on 01869 356166, option 2. Kind Regards The Europasat Team

Posted 10 years ago

“We are not happy with the DETI strategy for fibre roll-out in NI by BT. Essentially we are using EuropaSat because there is no fibre available. EuropaSat is slower, has data limits and is rather expensive compared with fibre. Our previous provider [Avanti] was an incredibly bad in every way, and we are worried that EuropaSat is associated with them.”

Helpful Report

Posted 10 years ago

Hi Peter. Thanks for taking the time to respond to our survey. We are pleased that you are happy with your satellite broadband system. Kind Regards The Europasat team

Posted 10 years ago

“I am pleased with my Europasat package but I am disappointed that unused capacity is not carried forward to the following months. The fact that this does not happen especially disadvantages me as I am only at my home in the Highlands five or six times each year.”

Helpful Report

Posted 10 years ago

HI Ashe. Thanks for taking the time to respond to our survey. We are pleased that you are happy with your satellite broadband system. Unfortunately, like mobile phone data, any unused data cannot be carried forward. This is because the satellite owner's engineering department need to know the available capacity at any one time to ensure Fair Access for all customers. Kind Regards The Europasat Team

Posted 10 years ago

“Hi, We no longer wish to use Tom as our service contact. Please advise us as to who else we can use on Ibiza. Thank you, Rene Sijmonsbergem”

Helpful Report

Posted 10 years ago

HI Rene Thanks for taking the time to respond to our survey. We will pass your email to our reseller department. Kind regards The Europasat Team.

Posted 10 years ago

“I had my own gear so it was a pretty straight forward hook-up thanks to the polite helpful staff. 'Streaming' not that brilliant but that could be down to my cheap existing TP-link router.”

Helpful Report

Posted 10 years ago

Hi Tony. Thanks for taking the time to respond to our survey. We are pleased that you are happy with your satellite broadband system. You are correct in saying the TP link could be your issue. Our Technical Team would be happy to discuss this with you. They can be contacted on 01869 356166, option 2. Kind Regards The Europasat team

Posted 10 years ago

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

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