Bigblu Reviews

Name: Bigblu
Address: Broadband House 108 Churchill Road, Bicester
Rating: 3.48

3.5 Rating 1,222 Reviews

60 %

of reviewers recommend Bigblu

Company Reviews

Questions

Metrics

3.5

Based on 1,222 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

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Phone:

01869222900

Email:

info@bigblu.co.uk

Location:

Broadband House 108 Churchill Road
Bicester
OX26 4XD

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Bigblu 5 star review on 20th September 2017

Pamela Larking

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“im ok with the service as i have no other option as no phone line,but being told up to 20m down load when this is not possible is a bit of a shame,,most i get is 11m at 4am,at 7pm when im most likely to use the internet i get 1.5/2m,,,,”

Helpful Report

Posted 10 years ago

Hi Richard. Thanks for taking the time to respond to our survey. We cannot see a recent speed test performed on your system which has been with a computer connected to the Tooway Modem. Please can you perform our test at http://speedprobe.skylogicnet.com on a computer with a direct connection to the modem. Our Technical Team will be able to analyse your situation further when these tests have been performed. Kind Regards The Europasat Team

Posted 10 years ago

“I used to recommend you to lots of friends. The problem is we pay more than any of them. When you have a price change you dont inform people, you just let them carry on paying over the odds. Mrs S West”

Helpful Report

Posted 10 years ago

Hi Samantha. Thanks for taking the time to respond to our survey. We can see that you are on an older tariff. We did send an email to our customers informing them of new tariffs. Please visit our website to see our available tariffs. If there are any that you would like to be migrated to, please can we ask that you email your request to info@europasat.com. Kind Regards, Europasat Team

Posted 10 years ago

“Broadband speed is no where near the speeds we pay for. Broadband drops out and is even slower in bad weather. If you post a review on the tooway website the review is not shown, they only seem to allow good ones up there. Customer service is very slow to react. If I had a choice of another broadband I would move but geography doesn't allow me to.”

Helpful Report

Posted 10 years ago

Hi Paul Thanks for taking the time to respond to our survey. The last time we have a speed complaint noted on your account, you had exceeded your data allowance. We cannot see a speed test has ever been performed on your system which has been with a computer connected to the Tooway Modem. Please can you perform our test at http://speedprobe.skylogicnet.com on a computer with a direct connection to the modem. Our Technical Team will be able to analyse your situation further when these tests have been performed. Kind regards The Europasat Team

Posted 10 years ago

“We have found the service first class. As a pensioner I am not a technophobe and found the staff extremely helpful and more important patient. We have no hesitation in recommending Europasat.”

Helpful Report

Posted 10 years ago

Hi Ivor. Thanks for taking the time to respond to our survey. We are really pleased that you are happy with your satellite broadband system. Kind Regards, Europasat team

Posted 10 years ago

“I have had Europasat for several years now and have only once had a problem with Internet connection. Overall the service is exceptionally reliable.”

Helpful Report

Posted 10 years ago

Hi Valerie. Thanks for taking the time to respond to our survey. We are really pleased that you are happy with your satellite broadband system. Kind Regards, Europasat Team

Posted 10 years ago

“Europsat offers internet connection where this provides an advantage over direct phone/cable connections (like they do not exist or are too slow). The Europsat connection is fast - downloads are quick for example. However, my phone picks up that the connection is intermittent. Also we lose service for up to an hour occasionally (once or twice a month - but that is comparable to other providers). Overall I am very satisfied with this technology.”

Helpful Report

Posted 10 years ago

Hi Murray Thanks for taking the time to respond to our survey. We are pleased that you are happy with your satellite broadband system. Kind regards The Europasat Team

Posted 10 years ago

“The change over to the new tariff was reasonably simple and quick, although I recall that the first attempt did not work and I had to follow this up to resolve. That said, as a customer for over 4 years, I was disappointed that I had not been advised of nor offered new tariffs that are available to your new customers. Effectively I have been paying the same amount as they would for half the data. This is in spite of the fact that I had been approaching and in some cases exceeding the data limits each month. To be honest, I would have thought that as I pay you just short of £100 a month, that you would be doing a little more to retain my custom - a promotional email at the least?”

Helpful Report

Posted 10 years ago

Hi Sarah Thanks for taking the time to respond to our survey. We are pleased that you are happy with your satellite broadband system. Our tariffs are regularly updated on our website and we are always happy to discuss any changes that you require to your tariff. Kind regards The Europasat Team

Posted 10 years ago

“Not as we thought high price for a slow speed and data kept getting low so had to upgrade , then told we didnt pay so suspended , Then had no signal! For too weeks even though i emailed several times for them to check? we were on an automatic payments . Have given 30day notice.8days ago. Totally fed up signal week all the time,have to use wifi just a foot away from router .”

Helpful Report

Posted 10 years ago

Hi Mr Roberts Thanks for taking the time to respond to our survey. It sounds like there was an issue with the network rather than the satellite system. Did you contact the Technical Team and allow them to investigate? They can be contacted on 01869 356166, option 2. Kind regards The Europasat Team

Posted 10 years ago

“Unfortunately there was no urgency around my lack of connection and the gentleman at customer services was not helpful in fact he was borderline rude. He used expressions like I'm trying to help you in a very abrupt tone and argued with me that the connection I recieve is good when I have been complaining about poor, slow, unreliable connection since I joined Europasat. I challenged him to come to my home and witness it for himself. I am still waiting for the new cable to be fitted! I am very disappointed in the service I have received from Europasat. Perhaps some training in your customer service department around how to manage a customers complaint and expectations without getting defensive and rude would be a benefit.”

Helpful Report

Posted 10 years ago

Hi Hazel. Thanks for taking the time to respond to our survey. We would encourage you to contact our Technical Team if you have any concerns regarding your service. They will be able to process any invoice regarding replacement cabling. Kind Regards, Europasat team

Posted 10 years ago

“The staff do there best on the phone and I have got to know a few and they have got to know what I need. The portal is getting better, much easier to order for me as an overseas customer not having to ring up is a plus. The online chatting service can be useful if you have a brief question to be answered. I hope all at Europasat have a pleasant Christmas and a Happy New Year From Norman Banks in Cyprus”

Helpful Report

Posted 10 years ago

Hi Norman Thanks for taking the time to respond to our survey. Thank you for your kind comments. Kind regards The Europasat Team

Posted 10 years ago

“I wasn't clear that the billing date and reset dates were different so we spend a very uncomfortable couple of days with an extremely slow system because we had used up our data allowance and I thought it was due to be reset. Apart from that misunderstanding the system has worked well and your customer service has been good. Thank you.”

Helpful Report

Posted 10 years ago

Hi Stevi Thanks for taking the time to respond to our survey. We are really pleased that you are enjoying your satellite system. Your reset date will be mentioned just below the usage information in the My Details section of your Client Portal. Kind regards The Europasat Team

Posted 10 years ago

“The service lately has been little poor , I am still waiting for a call back to discuss my drop in speed ????”

Helpful Report

Posted 10 years ago

Hi Kaye Thanks for taking the time to respond to our survey. I believe that the Customer Services Manager was tasked with contacting you. Kind regards The Europasat Team

Posted 10 years ago

“Very disappointed with the slow download speeds. Only 10% of their advertised speed during daytime (0900 to 2400)”

Helpful Report

Posted 10 years ago

Hi Steve Thanks for taking the time to respond to our survey. The speeds you are receiving could be due to the amount of people on the network at any given time as this is a shared network and for this reason, we cannot guarantee any kind of headline speeds. This is also why your speeds are lower during the late afternoon till late at night simply due to the amount of people using the bandwidth. Please also be aware that the services is an up-to service which means the 20MB/s is not a guaranteed speed. This is stated in our terms and conditions which can be found at: https://www.europasat.com/support/about-us/terms-conditions/. If you have particular concerns, can we ask that you call our Technical Team when you are experiencing the particularly slow speeds and they can investigate for you. Kind regards The Europasat Team

Posted 10 years ago

“Europasat service good but Tooway satellite system highly variable”

Helpful Report

Posted 10 years ago

Hi Roger. Thank you for taking the time to respond to our survey. We are really pleased that you are enjoying your satellite broadband system. Kind Regards The Europasat team

Posted 10 years ago

“I upgraded my service this year because downloads had become so slow. The supposed improvement wasn't wildly noticeable, and only made downloads as good as they used to be. Europasat service used to be slightly cheaper than slow local broadband; it is now more expensive. If I hadn't made such sizeable investment in technology, twice, I'd probably leave. There is, apparently, no benefit to being loyal.”

Helpful Report

Posted 10 years ago

Hi Roderick. Thanks for taking the time to respond to our survey. We cannot see a recent speed test performed on your system which has been with a computer connected to the Tooway Modem. Please can you perform our test at http://speedprobe.skylogicnet.com on a computer with a direct connection to the modem. Our Technical Team will be able to analyse your situation further when these tests have been performed. Kind Regards The Europasat team

Posted 10 years ago

“First class customer service, regular usage reports are very useful, speed and reliability generally good though occasionally seems to be affected by weather conditions. Overall I would recommend Europasat.”

Helpful Report

Posted 10 years ago

Hi June Thanks for taking the time to respond to our survey. We are really pleased that you are happy with your satellite broadband system. Kind regards The Europasat Team

Posted 10 years ago

“Once your 10/25/50 etc GB has gone (that happens very quickly with studying kids) you must buy 1 GB block downloads. The price per 1 GB is INSANE. It's like 50 GB for € 69 and each GB more another € 10. NEVER AGAIN!”

Helpful Report

Posted 10 years ago

Hi. Thanks for taking the time to respond to our survey. Our volume booster charges are dictated by the satellite owner. Where possible, larger tariffs are available to ensure that you do not exceed your monthly data allowance. Kind Regards, Europasat Team

Posted 10 years ago

“Easy to set up yourself if you are a practical person. Good upload and download speed. Very reliable. Technical Hepline very helpful an competent. Only complaint is they are not open 24/7 or even 12/7 , more like 8/5”

Helpful Report

Posted 10 years ago

Hi Gael Thanks for taking the time to respond to our survey. We are really pleased that you are enjoying your satellite broadband system. Our opening hours are 08:00hrs to 18:00hr Monday - Saturday and then 10:00hrs to 16:00hrs on a Sunday. Kind regards The Europasat Team

Posted 10 years ago

“Total rubbish for the amount that is charged, roll on 4g 5g so I can take down the dish and bin it”

Helpful Report

Posted 10 years ago

HI James Thanks for taking the time to respond to our survey. We can see that you have been receiving speeds of 7Mb when we checked your system today. Can we ask that you contact the Technical Team if you are experiencing slow speeds and they will be happy to investigate this for you. However, the speeds you receive is affected by the amount of people on the network at any given time as this is a shared network and for this reason, we cannot guarantee any kind of headline speeds. This is also why your speeds may be lower during the late afternoon till late at night simply due to the amount of people using the bandwidth. If you have particular concerns, can we ask that you call our Technical Team when you are experiencing the particularly slow speeds and they can investigate for you. Kind regards The Europasat Team

Posted 10 years ago

“Although we were promised fast speeds, they are in practice nothing like what they should be. When I complained to Europasat they did nothing about it apart from blame the router which they in fact had supplied. Not happy and we are considering no longer using it as we feel that it does not offer value for money.”

Helpful Report

Posted 10 years ago

Hi Elspeth Thanks for taking the time to respond to our survey. The speeds you are receiving could be due to the amount of people on the network at any given time as this is a shared network and for this reason, we cannot guarantee any kind of headline speeds. This is also why your speeds are lower during the late afternoon till late at night simply due to the amount of people using the bandwidth. Please also be aware that the services is an up-to service which means the 20MB/s is not a guaranteed speed. This is stated in our terms and conditions which can be found at: https://www.europasat.com/support/about-us/terms-conditions/. If you have particular concerns, can we ask that you call our Technical Team when you are experiencing the particularly slow speeds and they can investigate for you. Kind regards The Europasat Team

Posted 10 years ago

Bigblu is rated 3.5 based on 1,222 reviews