Bigblu Reviews

Name: Bigblu
Address: Broadband House 108 Churchill Road, Bicester
Rating: 3.48

3.5 Rating 1,222 Reviews

60 %

of reviewers recommend Bigblu

Company Reviews

Questions

Metrics

3.5

Based on 1,222 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

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Phone:

01869222900

Email:

info@bigblu.co.uk

Location:

Broadband House 108 Churchill Road
Bicester
OX26 4XD

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Bigblu 5 star review on 20th September 2017

Pamela Larking

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I found it very straightforward to assemble and mount the dish using my own kit. Pointing it was not too difficult having had previous experience of this. The Europasat technical department were helpful with setting up the modem and it was soon connected to the internet. I am now getting a satisfactory fast speed and download time with the performance of the installation and I can thoroughly recommend it.”

Helpful Report

Posted 9 years ago

Hi David Thanks for taking the time to respond to our survey. We are really pleased that you are happy with the satellite broadband system and the service that you received. Kind regards The Europasat Team

Posted 9 years ago

“Installed last week. Took overnight to activate. Now get 2.16Mbps download and 0.52 upload which is only marginally faster than my previous land line provider. I live in rural Cumbria and really wanted to get a much better speed but so far nobwhere near the speeds advertised by Tooway. Engineer calling back this Wednesday. Very diappointed so far. Neil Cooper”

Helpful Report

Posted 9 years ago

Hi Neil Thanks for taking the time to respond to our survey. We will ask the Technical Team to give you a call to review your account. Kind regards The Europasat Team

Posted 9 years ago

“Technical department extremely helpful setting up the system. Sales also quick to the point and I was not bothered by silly stuff! Had to wait too long for the phone to be answered but overall I'm very impressed. Too early to report on performance as speeds are variable. No doubt a pattern will materialise, however, I'm connected and so far so good!”

Helpful Report

Posted 9 years ago

Hi Michael Thanks for taking the time to respond to our survey. We are pleased that you are happy with the service that you have received so far and the system. Kind regards The Europasat Team

Posted 9 years ago

“I expected a wow speed after having 2 mb, It didn't happen, after 4 days I got a message saying I have used 27% of my allocation, so I haven't cancelled BT yet, starting to think I might have made a mistake”

Helpful Report

Posted 9 years ago

Hi Simon Thanks for taking the time to respond to our survey. You may be describing the inherent latency that is part of satellite broadband. Our Technical Team will be happy to take a look at your system to ensure that it is operating at optimum levels. They can be contacted on 01869 356166, option 2. Kind regards The Europasat Team

Posted 9 years ago

“had no problems so far is what john said it was im sattisfied up to now good service from john thanks again”

Helpful Report

Posted 9 years ago

Hi Phillip Thanks for taking the time to respond to our Survey. We are really pleased that you are happy with the service from both John and the satellite system. Kind regards The Europasat Team

Posted 9 years ago

“the installers phoned twice beforehand! They were quick, polite, informative and left no mess. A rare thing these days”

Helpful Report

Posted 9 years ago

Hi Martin Thanks for taking the time to respond to our survey. We are really pleased that you are happy with the system and the installation service that you received. Kind regards The Europasat Team

Posted 9 years ago

“Slight hick-up with installation as unit not set up correctly in the box and installer had to spend a very long time on help line sorting it which increased my installation bill but all is well and working fine.”

Helpful Report

Posted 9 years ago

Hi Colin Thanks for taking the time to respond to our survey. We are really pleased that you are happy with the broadband system. Kind regards The Europasat Team

Posted 9 years ago

“It was an absolute joy to deal with Trina in the sales department, very knowledgeable and professional, answered all of my queries and put together a great package to fit my requirements. Steve the engineer was also excellent. I'm struggling to set up a wireless router to work with the system but my experience so far gives me confidence that the tech support team will be just as good and get me up and running.”

Helpful Report

Posted 9 years ago

Hi Richard Thanks for taking the time to respond to our Survey. We are really pleased that you are happy with the system and glad that you were so pleased with the service that you received from the team at Europasat. Kind regards The Europasat Team

Posted 9 years ago

“Extremely please with the way a new install went, initial supplied cable was faulty, quickly resolved without fuss, satellite performance exceeds hopes and expectations.”

Helpful Report

Posted 9 years ago

Hi Martin Thanks for taking the time to respond to our Survey. We are really pleased that you are happy with the satellite system. Kind regards The Europasat Team

Posted 9 years ago

“No problems except for accessing G-mail link which needed action by technical support: promised return phone not made but contact eventually established and problem resolved!”

Helpful Report

Posted 9 years ago

Hi Laurence Thanks for taking the time to respond to our Customer Survey. We are really pleased that you are happy with the service so far. Kind regards The Europasat Team

Posted 9 years ago

“I have had a pretty good experience using Europasat, for the Tooway system for our villa in Italy. They shipped all the kit from the UK for us and I installed it myself (you do need a laptop to do this, if you are thinking of undertaking this yourself and know a little about satellite communications). The experience was let down a little by the fact that the activation code I was given didn't work in Italy, then spent nearly an hour on the phone trying to get through to Technical Support back in the UK to get the activation code corrected, which I did eventually. System is up and running and working well. Tony - Leamington Spa”

Helpful Report

Posted 9 years ago

Hi Tony Thanks for taking the time to respond to our survey. We are really pleased that you are happy with the system but apologise for the initial glitch with the activation code. Kind regards The Europasat Team

Posted 9 years ago

“The pre- and post-sale support and advice received was excellent. Instruction manuals and information very good. Very satisfied with product and support.”

Helpful Report

Posted 9 years ago

“poor initial response - as usual quick to take the money - no follow up from eurosat - had to chase them and then chase again to get things sorted. Only been up and running a few days - not quite the panacea we hoped for but better than no broadband !”

Helpful Report

Posted 9 years ago

Hi Robert Thanks for taking the time to respond to our survey. Many apologies for any delay in the installation of your service. Thanks for taking the time to respond to our survey. We cannot see a recent speed test performed on your system which has been with a computer connected to the Tooway Modem. Please can you perform our test at http://speedprobe.skylogicnet.com on a computer with a direct connection to the modem. We will then be able to analyse if your service is running at optimum levels. Kind regards The Europasat Team

Posted 9 years ago

“Good morning first of all please excuse my terrible english but I try my very best :-)). The service is very well and Mr. Siefen helped me very much . I hope it will be the same for the future. Thank you D. Zollner”

Helpful Report

Posted 9 years ago

Hi Detlev Thanks for taking the time to respond to our customer survey. We are really pleased that you are happy with your satellite system. Kind regards The Europasat Team

Posted 9 years ago

“I have been away from home for this last month but all seems to well”

Helpful Report

Posted 9 years ago

Hi William Thanks for taking the time to respond to our survey. We are pleased that you are happy with your satellite system. Kind regards The Europasat Team

Posted 9 years ago

“Excellent service I cannot fault the guy who Served my last Saturday excellent demonstration regards Richard.”

Helpful Report

Posted 9 years ago

Hi Richard Thanks for taking time to respond to our survey. We are really pleased that you are happy with the system and the service that you have received so far. Kind regards The Europasat Team

Posted 9 years ago

“Everything has been done with speed and efficiency and Daran Brown has been enormously helpful. We have only just started and find that the link is straightforward if you want a Volume Booster, but it would be helpful if there were a link to upgrade the tariff or at least more instructions about how to go about it”

Helpful Report

Posted 9 years ago

Hi Michael Thanks for taking the time to respond to our survey. We are really pleased that you are happy with the system and the service that you have received. Kind regards The Europasat Team

Posted 9 years ago

“Self install went exactly as per instructions, equipment giving speeds right at the top limit as advertised. Telephone support excellent. Hope all this continues!”

Helpful Report

Posted 9 years ago

Hi Gil Thanks for taking the time to respond to our survey. We are really pleased that you are happy with the service. Kind regards The Europasat Team

Posted 9 years ago

“Had to ring to order but excellent service on the phone . I have now installed it all in France, very good video about the installation on the CD that came with the dish. When it was all installed on the computer it said ready to use the internet but wouldn't work! Again a call to the help line and my reference number from the modem and its up and running. Very pleased so far (only had it going for 6 days)”

Helpful Report

Posted 9 years ago

Hi Mark Thanks for taking the time to respond to our survey. We are really pleased that you are happy with your satellite broadband system. Kind regards The Europasat Team

Posted 9 years ago

“Installation and workmanship very good, but thought download speed would be faster. Also VERY disappointed that unlimited broadband is not available - we need this to stream UK TV - when will this be available here in Crete?”

Helpful Report

Posted 9 years ago

Hi Susan Thanks for taking the time to respond to our survey. The speeds you are receiving could be due to the amount of people on the network at any given time as this is a shared network and for this reason, we cannot guarantee any kind of headline speeds. This is also why your speeds are lower during the late afternoon till late at night simply due to the amount of people using the bandwidth. Please also be aware that the services is an up-to service which means the 22MB/s is not a guaranteed speed. This is stated in our terms and conditions which can be found at: https://www.europasat.com/support/about-us/terms-conditions/. If you have particular concerns, can we ask that you call our Technical Team when you are experiencing the particularly slow speeds and they can investigate for you. Kind regards The Europasat Team

Posted 9 years ago

Bigblu is rated 3.5 based on 1,222 reviews