Bigblu Reviews

Name: Bigblu
Address: Broadband House 108 Churchill Road, Bicester
Rating: 3.48

3.5 Rating 1,222 Reviews

60 %

of reviewers recommend Bigblu

Company Reviews

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3.5

Based on 1,222 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

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Phone:

01869222900

Email:

info@bigblu.co.uk

Location:

Broadband House 108 Churchill Road
Bicester
OX26 4XD

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Bigblu 5 star review on 20th September 2017

Pamela Larking

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Installation of dish appeared to be good apart from the white cable used running along the house wall which is old Yorkshirte Stone and so grey or black would have been far better. BUT - then discovered that the tv's would not get a signal as the Sky dish was shaded by the Euro dish. The engineer returned another day to move the dish which redctified the problem. Speeds genereally poor eg: Downloads Saturday 14 May mostly around 5.0 Bit better today Sunday 15 May readings have been so far : 3.43/6.08/8.82/15.98”

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Posted 8 years ago

“Job was well done by a very pleasant fellow.”

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Posted 8 years ago

“All went well for us,very quick response time and helpful staff. Very friendly and put me at ease. Thank you”

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Posted 8 years ago

“Hello, is internet reception is not the best, but the phone quality is even worse. A. Weis”

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Posted 8 years ago

“Helpful professional response to initial technical questions. Everything arrived and installed on schedule just a few days ago. System running - stable performance compared to the phone line service we used previously, just quite a low upload speed compared to download which is fairly high - perhaps this will improve as the system settles down or maybe there are some tweeks that can be done. We will see.”

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Posted 8 years ago

“Service is working very well so far. Neil was helpful to our questions and needs thus far. We're hoping this will answer our needs.”

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Posted 8 years ago

“All good works perfect”

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Posted 8 years ago

“Very helpful, will recommend to friends”

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(UK) - Posted 8 years ago

“I am happy with the quick response on my questions.”

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Posted 8 years ago

“Very good service. Good helpline when setting-up,and speed etc better than expected”

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Posted 8 years ago

“I recently bought a SES satellite kit from yourselves in January through Mr Steve Pritchard for installation in France. Neither the local installer or myself were successful in getting the system running. I visited your offices on 14th April with the tria and modem were it was found that I was using the wrong Cluster Code. I will return to France next week, and hopefully I will be successful this time. The staff at your offices were all very helpful on my visit, however, a little more care needs to be taken somewhere to avoid this situation.”

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Posted 8 years ago

“Information on the site is comprehensive, subscription process quick and easy. Web interface sometimes behaves not in intuitive way, like credit card information entry - issue number should be specified as 1, otherwise card is not added silently. FAQ is comprehensive, all my questions were answered. Ticket support system is OK, support person I spoke to is OK, managed to activate second-hand equipment successfully.”

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Posted 8 years ago

“Excellent reception. Much better than I thought it would be. Good speed. Great to Skype.”

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Posted 8 years ago

“From the beginning, our dealings with Europasat/Onwave has been very disappointing & frustrating. It took just under 4 weeks to get our broadband installed. We placed our order on the 17th March & the hardware arrived on Tuesday 22nd March. We rang your customer service department to let them know the hardware had arrived & was told we would get a call back shortly from the engineer to arrange a time for installation. After not getting any reply for a couple of days, we called again to be told the engineer would call to arrange a time but had to call a 3rd time before we got a call from the engineer. The engineer called us on the 29th March to say he would be out to do the installation that day. He arrived at 5pm that evening but unfortunately was unable to complete the installation due to a faulty modem. He advised he would place an order straight away for a replacement & expected to have the replacement that Friday 1st April with a view to installing it on Saturday the 2nd April. As we didn't hear from DHL or the engineer by Friday the 1st, we called the engineer & he advised he would chase it up at his end. Within 2 - 3 hours of that phone call we then received a DHL tracking number which would indicate that nothing had been ordered from the Tuesday to the Friday. The replacement part was received on the 7th April (due to DHL misplacing the package) & we called the engineer that day to be told he couldn't come back until Monday 11th to complete the installation. As this would have been 2 days short of 4 weeks since placing our order, we rang your customer service department on the 7th to advise them we were not happy with the delay. We spoke to your customer service agent Adam who said to call him back once the installation was complete & he would look into the possibility of placing a credit on our account due to the delay. The installation was completed on the 11th so we called looking to speak to Adam on the 12th/13th April but was unable to speak to him - Brenda advised she would pass on my message & ask him to call us back. We called again the following day as he hadn't called & again Brenda advised she would get him to call us back. As yet we still haven't had a call back from Adam. From the broadband performance perspective, we are also left disappointed. Due to the fact that all incoming ports are closed on our connection, remote access & gaming is virtually unusable. To the best of my knowledge, at no point did the sales team mention this. On any broadband packages we have had in the past, ports are automatically open. We have also experienced intermittent web page time outs due to what I assume is latency issues & at times the connection has totally dropped. As we are still with in our 2 week evaluation period, we may consider cancelling due to poor service.”

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Posted 8 years ago

“Sales, very good ! Tech help excelent Not started using it yet, but all up and running”

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Posted 8 years ago

“Easy to get installed supported by Big Sat Dish who took all the complicated issues of suppling / installing and set up and managed them, Great service.”

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Posted 8 years ago

“Easy to set up, relatively easy to install for a DIY-er, and worked perfectly from the moment it connected. Everything I needed was in the kit except cable clips. Since the supplied cable needs double clips, including some might be a good idea, they aren't easily available in France. The customer area on the website is clear and precise. The staff are helpful. I look forward to a long relationship with this company.”

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Posted 8 years ago

“We were reconecting after a winter break, a vey useful ser ice, bjt fraught with assumptions on by Tooway. There is no or little guidence on the websige or client webpages on how to reconect. When we spoke to the technician at Tooway he told us we needed to send an email to requext a reconectik , no problem we did this at once. We duly recived an email back confirmi g our request of a reconectikn, with asociated cost. However, the email did not say thst we had to respond to it to accept the charges, so we just waited to be reconected. We finaly rang Tooway again a d were told we needeed to respond to the email. We did thsi and when we recieved our reconection code the email also said the Tooway usually needs 5 days noti e to reconect. My point is none of this is a problem, if the customer is aware of it, if it is only known by Tooway staff it is at best difficult, at worst enough to make customers look else where.”

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Posted 8 years ago

“will know better when we return to France, but hope that speeds will be better and more consistent this year with less downtime”

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Posted 8 years ago

“Early days as yet (3 days online) but so far the overall package seems good. The equipment purchase was a particularly nice, and for a DIYer informative experience thanks to John Sidwell.”

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Posted 8 years ago

Bigblu is rated 3.5 based on 1,222 reviews