Bigblu Reviews

Name: Bigblu
Address: Broadband House 108 Churchill Road, Bicester
Rating: 3.48

3.5 Rating 1,223 Reviews

60 %

of reviewers recommend Bigblu

Company Reviews

Questions

Metrics

3.5

Based on 1,223 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

01869222900

Email:

info@bigblu.co.uk

Location:

Broadband House 108 Churchill Road
Bicester
OX26 4XD

Write Your review

Tell us how Bigblu made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Reina

Bigblu 5 star review on 20th September 2017

Pamela Larking

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After 2 missed appointments, 1 due to illness, all installed when advised. Tech support very efficient.”

Helpful Report

Posted 10 years ago

Hi Daniel Thanks for taking the time to respond to our survey. We are pleased that you are mostly happy with your satellite broadband system. Kind regards The Europasat Team

Posted 10 years ago

“After an initial problem , with the dish being slightly warped (though not visible to the naked eye) and getting no signal, John Sidwell could not have been more helpful in testing the various elements and eventually sorting out the problem by obtaining a replacement dish. The system was working well when we left France late Sept. We are currently in the uk and not using the service, We return to France in March 2015 and hope we will have a good reception when we return>”

Helpful Report

(France) - Posted 10 years ago

Hi Graham. Thanks for taking the time to respond to our survey. We are really pleased that you are happy with your satellite broadband system. Kind Regards, Europasat Team

Posted 10 years ago

“Not exactly a 'recent purchase' as it was installed a year ago! Has performed well in this remote rural location without land-line broadband. Has given down-load speeds regularly between 12 and 20 Mb/s.”

Helpful Report

Posted 10 years ago

Hi Tom Thanks for taking the time to respond to our survey. We are pleased that you are happy with your satellite broadband system. Kind regards The Europasat Team

Posted 10 years ago

“When it is operating at full speed it's very good but too often it is much slower.......”

Helpful Report

Posted 10 years ago

Hi Stuart. Thanks for taking the time to respond to our survey. We are really pleased that you are mostly happy with your satellite broadband system. Can we ask that you contact our Technical Team when you are experiencing slower speeds and they can investigate, ensuring your system is operating at optimum levels. Kind Regards, Europasat Team

Posted 10 years ago

“Reception speeds can vary, especially in bad weather. Benefits from occasional resetting of the ariel alignment.”

Helpful Report

Posted 10 years ago

Hi Ronald. Thanks for taking the time to respond to our survey. We are really pleased that you are happy with your satellite broadband system. Kind Regards, Europasat Team

Posted 10 years ago

“I opted to install the system myself and found the installation instructions to be easy to follow. The system worked fine from the off with no further adjustment required. It is noticeably slower at peak times but not as bad as terrestrial broadband at about 4 km from the exchange. My concerns about rain/snow shadow have so far been unfounded. The router is connected to the computer via ethernet cable - no wireless. This is the main downfall of the system. Fitting a wireless access point has partially cured it but it keeps dropping and needs re-booted regularly (although this might just be a settings issue). Overall I am satisfied with Europasat and would recommend them.”

Helpful Report

Posted 10 years ago

Hi David Thanks for taking the time to respond to our survey. We are pleased that you are mostly happy with your satellite broadband system. Our Technical Team would be happy to offer some advice on your router set up and are contactable on 01869 356166, option 2. Kind regards The Europasat Team

Posted 10 years ago

“Our area broadband service is nil, so to have Eurosat is good ~ even with download limits it is far better than we had. ie nothing”

Helpful Report

Posted 10 years ago

Hi Anne Thanks for taking the time to respond to our survey. We are pleased that you are happy with your satellite broadband system. Kind regards The Europasat Team

Posted 10 years ago

“I would like to have a higher speed.”

Helpful Report

Posted 10 years ago

Hi Henk HI David. Thanks for taking the time to respond to our survey. We are pleased that you are mostly happy with your satellite broadband. Your tariff allows a maximum speed of 20Mb. Kind regards The Europasat Team

Posted 10 years ago

“We had Broadband via a BT landline which gave us about 0.5 MB on a good day, but had increasingly frequent dropouts because of deterioration of an underground cable. When this failed, BT refused to sort it out as we were more than 9 km from the exchange. There is no fibre in the area so it was either Satellite, 56K modem or 3G mobile. We chose satellite. Costly to install and much higher monthly rental, but gives us 10MB down, (2MB up) and seems very reliable. We are happy.”

Helpful Report

Posted 10 years ago

Hi John Thanks for taking the time to respond to our survey. We are pleased that you are happy with your satellite broadband system. Kind regards The Europasat Team

Posted 10 years ago

HI John Thanks for taking the time to respond to our survey. We are pleased that you are happy with your satellite broadband system. Kind regards The Europasat Team

Posted 10 years ago

“Basically the Europasat system is good however there are certain issues that I would address that I have raised before 1)Website could do with a re think and better layout of options 2) account holders in PAYG seem to have account details placed on another server which is soooooo slooooow and the tabulation means that on laptops the data is not displayed all at once. Simple text lines as before had all the data visible in one go. Can we go back to that 3) Why can I still NOT book another volume booster via my account and every time have to phone or ask for a new debit via email. This must surely have to stop now and allow full transparency with other Europasat account options. It would be good to have a totally transportable option to allow immediate roaming throughout the Europasat coverage without the necessity to pay 30 Pounds every time one re connects ie with multiple systems on PAYG I could simple log in and out where and when I wanted. If that were so I would give up my land line broadband. 4 being a PAYG user to have vironment to roll over unused volume booster credit would really make this the perfect system for us. Having existing credit cut off after 3 months has meant we have lost a lot of revenue from unused usage, as by its very nature PAYG is an on demand option. 5) I wonder if by filling this in I am likely to get a volume booster credit for my time? KJ”

Helpful Report

Posted 10 years ago

HI Kevin. Thanks for taking the time to respond to our survey. We are pleased that you are mostly happy with your satellite broadband system. We are working on improving the procedure for purchasing extra data. As with mobile phone providers, satellite will not allow the data to roll over. Kind regards The Europasat Team

Posted 10 years ago

“If you are out of range of landline or fibre broadband, satellite is an option to consider. Installation is expensive and the monthly charge is more than the others, but if your only option is 3G mobile or 56K modem, then I think that it is worth it.”

Helpful Report

Posted 10 years ago

Hi John Thanks for taking the time to respond to our survey. We are pleased that you are happy with your satellite broadband system. Kind regards The Europasat Team

Posted 10 years ago

“We have a house in France which we visit 3-4 times a year. Europasat service is ideal for us as we can "switch" off or on as we please. Thanks for a good service.”

Helpful Report

(France) - Posted 10 years ago

Hi Dawn. Thanks for taking the time to respond to our survey. We are really pleased that you are happy with your satellite broadband system. Kind Regards, Europasat Team

Posted 10 years ago

“Expensive! I love the service and its very reliable, but 10gb is very easy to use up and it is very difficult to justify buying an even more expensive package! If I was you I'd worry that when super fast broadband is rolled out across Scotland/uk you will have a mass exodus with people moving back to BT.”

Helpful Report

Posted 10 years ago

Hi Alisdair. Thanks for taking the time to respond to our survey. We are really pleased that you are happy with your satellite broadband system. Satellite will be more expensive that standard ADSL broadband due to the amount of funding that has been ploughed into the new Technology. However, we are hoping that this will reduce as the option becomes more 'mainstream'. Kind Regards, Europasat Team

Posted 10 years ago

“Because we only use Europesat for 6 months (in our second home), we would like to have the possibility to pay for a year and use the yearly stock whenever we need it. The situation is now that we sometimes have to buy extra volume when we have people over and the other 6 months we pay but use nothing.”

Helpful Report

Posted 10 years ago

Hi. Thanks for taking the time to respond to our survey. We are really pleased that you are happy with your satellite broadband system. Kind Regards, Europasat Team

Posted 10 years ago

“Usually a good reliable service,only seems affected by weather.”

Helpful Report

Posted 10 years ago

Hi Clive Thanks for taking the time to respond to our survey. We are pleased that you are mostly happy with your satellite broadband system. Kind regards The Europasat Team

Posted 10 years ago

“One click purchase of volume booster is very good, very quick etc However the one drawback is that once the monthly limit is exceeded and the booster kicks in the client is unable to see the usage of the booster as the usage bar chart no longer updates......”

Helpful Report

Posted 10 years ago

Hi Stephen. Thanks for taking the time to respond to our survey. We are really pleased that you are happy with your satellite broadband system. Kind Regards, Europasat Team

Posted 10 years ago

“I have been using Europasat for a few years now and have found the service, on the whole, very good. When I have had a problem with the service I have been on the phone to the offices and they have come back to me and solved the problem within 24 hours. One thing I am a little disapointed with is sometimes the internet is very slow, and because we are restricted to a specific amount of download per month I find it very expensive compaired to other internet providers in the area.”

Helpful Report

Posted 10 years ago

HI David. Thanks for taking the time to respond to our survey. We are pleased that you are mostly happy with your satellite broadband system. Satellite will be more expensive that standard ADSL broadband due to the amount of funding that has been ploughed into the new Technology. However, we are hoping that this will reduce as the option becomes more 'mainstream'. Kind regards The Europasat Team

Posted 10 years ago

“I find the company very efficient but I am struggling to keep to my 10.000 allowance and am not able to afford to increase it. Is it possible to increase it and keep the same fee as I am paying now?”

Helpful Report

Posted 10 years ago

Hi Ethel. Thanks for taking the time to respond to our survey. We are really pleased that you are happy with your satellite broadband system. Our prices are as per our website. Kind Regards, Europasat Team

Posted 10 years ago

“Europsat offers internet connection where this provides an advantage over direct phone/cable connections (like they do not exist or are too slow). The Europsat connection is fast - downloads are quick for example. However, my phone picks up that the connection is intermittent. Also we lose service for up to an hour occasionally (once or twice a month - but that is comparable to other providers). Overall I am very satisfied with this technology.”

Helpful Report

Posted 10 years ago

Hi Murray Thanks for taking the time to respond to our survey. We are pleased that you are happy with your satellite broadband system. Kind regards The Europasat Team

Posted 10 years ago

“The staff do there best on the phone and I have got to know a few and they have got to know what I need. The portal is getting better, much easier to order for me as an overseas customer not having to ring up is a plus. The online chatting service can be useful if you have a brief question to be answered. I hope all at Europasat have a pleasant Christmas and a Happy New Year From Norman Banks in Cyprus”

Helpful Report

Posted 10 years ago

Hi Norman Thanks for taking the time to respond to our survey. Thank you for your kind comments. Kind regards The Europasat Team

Posted 10 years ago

Bigblu is rated 3.5 based on 1,223 reviews